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My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

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Everything on one bill, or separately?

One bill per subscription

Easy peasy: for each subscription (mobile and/or home internet), you receive one single Mobile Vikings bill in your account. This gives you a clear and individual overview of the costs and usage for each of your services.

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

A consolidated bill bundles all your subscriptions on one bill. Instead of receiving a separate bill for each product, you will now receive one clear overview of everything together. This makes it easier to keep track of and manage your payments.

The consolidated bill is available for new Vikings. Have you been a Viking for a while and would also like to receive a consolidated bill? You can do so here.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

We use fixed billing dates: the 4th, 12th, 20th, and 28th of each month. Your billing date is automatically determined based on the start date of your subscription. It cannot be changed manually, not even by our customer service.

Your billing date can only change if you:

  • change your tariff plan; or

  • renew your bundles earlier.

In that case, a new billing date will be assigned automatically, depending on when the change takes place.

Example of when you can expect your bill:

My bill is incorrect

Why is your bill incorrect?

Haven’t paid yet? 

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

I have one bill per subscription

Mobile subscription

This date depends on when your monthly bundle is renewed.

Examples:

  • If your bundle is renewed on the 3rd → you will receive your bill on the 4th.

  • Renewal on the 8th →bill on the 12th.

  • Renewal on the 21st →bill on the 28th.

Internet at home

This depends on the date your internet subscription is activated. This is the date of the confirmation email after activation. 

  • Activated between the 28th and 3rd → bill on the 4th of the following month

  • Activated between the 4th and 11th → bill on the 12th

  • Activated between the 12th and 19th → bill on the 20th

  • Activated between the 20th and 27th → bill on the 28th

After activation, you will automatically receive a confirmation email: the date of that email is your official activation date.