Having trouble (with mobile internet) since our update of 24/6? Be sure to check out our FAQ!
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Prepaid

A prepaid SIM card with all the advantages of a subscription, a state-of-the-art data offer and unique Viking advantages on top? Choose the Mobile Vikings prepaid SIM card that will suit you perfectly: call more or surf more.

€ 10

focus: calling
Data 500 MB
Text messages 500
Calling ± 50 min. € 0.2/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 15

focus: calling
Data 2 GB
Text messages 2000
Calling ± 100 min. € 0.15/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 25

focus: calling
Data 3 GB
Text messages 3000
Calling ± 200 min. € 0.125/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 50

focus: calling
Data 5 GB
Text messages 5000
Calling ± 1000 min. € 0.05/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 10

focus: data
Data 1000 MB
Text messages 500
Calling ± 25 min. € 0.4/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 15

focus: data
Data 4 GB
Text messages 2000
Calling ± 50 min. € 0.3/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 25

focus: data
Data 6 GB
Text messages 3000
Calling ± 100 min. € 0.25/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings

€ 50

focus: data
Data 10 GB
Text messages 5000
Calling ± 500 min. € 0.1/min
Viking advantage 9000 SMS + 1800 min. To Belgian Mobile Vikings
Viking advantage Only valid for calls started within Belgium. Fair use policy: 60 free calling minutes per day to other Mobile Vikings in Belgium. For all calls, the first minute will be fully charged. After that, per second.

What you need to know

Your bundle is valid for 1 month: from one specific calendar date to the same one in the following month. From December 5th to January 5th, for instance. After your bundle has expired, the following rates will apply:

  • Calling will be € 0.2 / min for voice focus, and € 0.4 / min for data focus.
    Charged per second, with a minimum of 60 seconds.
  • Sending SMS will be € 0.10 / SMS
    Sent from a network in Belgium to a Belgian number
  • Mobile surfing will be € 0.10 / MB
    Charged per kilobyte
  • Sending MMS will be € 0.24 / MMS
    Sent from a network in Belgium to a Belgian number.

These costs will be deducted from your remaining calling credit. Until you top up again, obviously.

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

More information

Special numbers

1xx numbers, 0800 numbers free (only works in Belgium)
premium SMS cost advertised with the premium number
070-numbers Max. 0.30 €/min.
078-numbers 0.20 €/min. + € 0.07 connection costs
1204, 1304, 1404, 1207, 1307, 1407, 1212, 1313, 1414 0.15 €/min., on top of the cost advertised with the number
090x-numbers cost advertised with the number

Viking Care

You’ll be supported by the best helpdesk in Belgium. All of your questions via telephone, email or social media: solutions instantly delivered. Accompanied by a big smile.

More information

Setup wizard

So you’ve activated your SIM card, you’ve installed it in your phone… And nothing happens. Something’s not right: you can’t connect to the mobile Internet.

Correct: sometimes a device is unable to automatically configure the Mobile Vikings settings. No need to panic though. We’ve built a wizard that will guide you through the configuration of your phone effortlessly. Easy as pie.

Go to the setup wizard >

Still having issues?

Make sure to contact our helpdesk. Our Viking Care agents will gladly be of assistance.

Viking Care

You’ll be supported by the best helpdesk in Belgium. All of your questions via telephone, email or social media: solutions instantly delivered. Accompanied by a big smile.

More information

Roaming

Roaming is calling, texting or surfing mobile while you’re abroad and is activated automatically.

  • When you still have calling minutes, sms and mobile data in your bundle any calling minutes, SMS and mobile data you use abroad, will be deducted from your bundle.
  • When you have no SMS or mobile data in your bundle left, the standard national rates will apply. If you have no calling credit left, you won’t be able to roam.

More information about roaming >

Call to a foreign country

This is calling or sending an SMS to a foreign number whilst you're in Belgium.

  SMS MMS Voice calls
EU countries (1) € 0.20 € 0.50 € 0.50/min
Other countries (2) € 0.20 € 0.50 € 1.00/min
Calling minutes are counted from the first second of each minute started

1 see EU country list
2 The following countries and networks are not reachable: Antarctica, East Timor, Emsat, Euro Sat, Global Sat, Inmarsat, International Free Phone, International Networks, Iridium, Nauru, St Helena

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

More information

Free mobile communication

That's the ultimate goal at Mobile Vikings. Thanks to the Viking advantage, all Mobile Vikings call and text each other free of charge. In addition, it's super easy to earn Viking Points. You use those to settle (part of) your next payment invitation.

1

Viking advantage All Belgian Mobile Vikings call and text each other free of charge. 1,800 calling minutes and 9,000 SMS each month, on top of your top-up.

2

Refer a friend After his/her first top-up you’ll receive 15 Viking Points. You use those as a discount on your own top-up(s).

3

Viking Deals For each purchase with one of our partners part of the purchase amount is reimbursed in Viking Points. That means a discount on your top-up, time and time again.

  • Where do I find the PIN and PUK code of my SIM card?

    You can find the link to your PUK-code here.

    The standard PIN code of your SIM card is displayed in your account: https://mobilevikings.be/en/my-viking/settings/sims/ 

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

     

     

  • What’s a multi SIM card?

    If you need a new sim card, click here: 

     

    A multi SIM card is a three in one card which can be used in every type of smartphone or tablet. Cutting into your SIM card or pasting parts together - it won’t be necessary anymore! A multi SIM card is composed of three parts (from big to small): standard SIM card, micro SIM card and nano SIM card. You just have to push the smaller card out of it’s bigger holder.

    Are you using a SIM card which has became too small for your new phone? You can just switch to a bigger SIM card with the help of a SIM card adapter. You can find such an adapter in almost every electronics store. Just insert your micro or nano SIM card into the adapter and you can go along.

  • When do I get my replacement SIM card?

    In July, we start shipping SIM cards to almost all Vikings. You'll get yours between July and December. The most important thing you need to know, is that you don't have to worry at all if you haven't received your replacement SIM card yet. Everything will still work as usual.

    We won't ship all SIM cards at the same time, so that's why it could take a while and that's why we can't give you a specific date. Remember: don't worry, you'll get yours no matter what.

    If you ordered a regular replacement SIM card because yours was lost or stolen, then it'll get shipped within 1-3 (max 5) business days, of course. 

  • What are the minor changes as of 24/6?

    Subscription invoicing

    • 4 dates on which we’ll be invoicing
      As of now, there’ll be 4 instances each month on which we’ll be drawing up invoices/payment invitations (instead of daily): around day 4, 12, 20 and 28 of each month. Depending on the day you used to receive your invoice/payment invitation, you’ll receive yours on one of these days (the following date). E.g.: if you used to receive your invoice/payment invitation on the 5th, from now on this will be on the 12th. Our next invoicing will take place on June 28th.
    • Out-of-bundle usage
      Before, the default maximum amount out of bundle was set at € 60. We’ve now lowered this to € 50. If you’d like to lower or raise this amount, you can do so by contacting our helpdesk.

    iOS Viking App

    Possibly, there's an issue in the iOS Viking App: upon opening the app it could keep refreshing until it crashes.

    There are two ways to solve this:

    • You reinstall the app.
    • You activate airplane mode, log out, deactivate airplane mode and log in again.

    Payment methods

    • New methods available
      Both on our website and in the Viking App, you can now use new payment methods: Bancontact, VISA, MasterCard, PayPal and Bitcoin.

    • Viking App (iOS and Android)
      A top-up through the Viking App can now be split between Viking Points and one of the newly available payment methods: Bancontact, VISA, MasterCard, PayPal or Bitcoin. E.g. for a € 15 top-up you use 9 Viking Points and for the remaining € 6 you use Bancontact. 

    Usage

    After the update of 23/6 you won't be be able to check your usage for a few days (on the website nor in the Viking App). Our helpdesk won't have these data available either.

    Top up via SMS

    As of 24/6, you top up via SMS this way:

    SIM TOPUP to 1984

    So you don’t mention the amount anymore. Your top-up will be the same as the previous one you did. You can obviously always check or update this in your payment settings in your account.

    Buy Viking Points

    As of 24/6 2018, it will no longer be possible to buy Viking Points and/or send them as a gift. You’ll still be able to earn Viking Points super easily thanks to the Viking Deals, and with the Viking App you can obviously still share your Viking Points with your Viking friends.

    Account settings

    There are a few changes in your account too.

    • It's temporarily not possible to update the ownership or VAT number of your SIM card.
    • It's temporarily not possible to set notifications for your SIM card (e.g. about your usage).
  • Having trouble after the 24 June update? Check here.

    We know some Vikings are experiencing issues these past days, and we’re trying very hard to solve all the issues as quickly as possible. In the meantime, check here for answers to the most urgent questions.


    1. Having problems with mobile internet, calling, or texting (abroad)?
    Check whether you have enough calling credit. Due to a technical issue, we were temporarily not sending any notifications for this. But we are now. You can also check your usage in the Viking App.

    Are you abroad, and are you without mobile internet? Check whether your mobile internet is configured correctly.

    2. You didn’t receive any notification about the expiry of your bundle or calling credit?
    This was a known issue, but it has been solved now. However:

    Beware: it's possible you receive a notification (by SMS or email) about an expired bundle, even if you still have active bundles. This notification is referring to an older bundle, which has just expired. 

    Best to keep a very stern eye on your usage and your bundles.

    3. What does “PDP-authentication error” mean?
    If you see this, check your calling credit. Because we’re temporarily not sending out any notifications about your calling credit due to a technical issue. You can also see your usage in the Viking App.


    4. You don’t have mobile internet abroad?
    Check whether your mobile internet has been configured correctly.


    5. I can’t log in to my account. What should I do?
    Your username is case-sensitive now, so your browser’s autofill might not work. If that’s the case, log in using your phone number. Works every time.


    6. Easy Payments in the Viking App aren’t working. What can I do?
    Due to technical issues, Easy Payments are currently unavailable in the Viking App. Our app team is hard at work to make them available again.


    In the meantime, try topping up via text message. Read all about it here. A top-up via SMS is just as easy and mobile as using the Viking App.

    You'll find an overview of further (permanent) changes after 24/6 here.

  • More frequently asked questions
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Write us

Monday till Friday 08:30 - 12:00 & 12:30 - 22:00
Weekends 10:00 - 22:00
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Call us

Monday till Friday 08:30 - 12:00 & 12:30 - 17:00

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