Your bundle is valid for 1 month: from one specific calendar date to the same one in the following month. From December 5th to January 5th, for instance. After your bundle has expired, the following rates will apply:
These costs will be deducted from your remaining calling credit. Until you top up again, obviously.
The remaining calling credit will be valid for 6 months. Whatever’s left of it after 6 months, will expire. To keep your number, you have to top up at least once a year. We send you an email when it’ll have been almost a year since your last top up.
Special numbers
| 1xx numbers, 0800 numbers | free (only works in Belgium) |
| premium SMS | cost advertised with the premium number |
| 070-numbers | max. 0.30 €/min. |
| 078-numbers | national rate |
| 1204, 1304, 1404, 1207, 1307, 1407, 1212, 1313, 1414 | 0.15 €/min., on top of the cost advertised with the number |
| 090x-numbers | cost advertised with the number |
Setup wizard
So you’ve activated your SIM card, you’ve installed it in your phone… And nothing happens. Something’s not right: you can’t connect to the mobile Internet.
Correct: sometimes a device is unable to automatically configure the Mobile Vikings settings. No need to panic though. We’ve built a wizard that will guide you through the configuration of your phone effortlessly. Easy as pie.
Still having issues?
Make sure to contact our helpdesk. Our Viking Care agents will gladly be of assistance.
Roaming
Roaming is calling, texting or surfing mobile while you’re abroad and is activated automatically.
More information about roaming >
Call to a foreign country
This is calling or sending an SMS to a foreign number whilst you're in Belgium.
To see the international rates, click here.
That's the ultimate goal at Mobile Vikings. Thanks to the Viking advantage, all Mobile Vikings call and text each other free of charge. In addition, it's super easy to earn Viking Points. You use those to settle (part of) your next payment invitation.
Viking advantage All Belgian Mobile Vikings call and text each other free of charge. 1,800 calling minutes and 9,000 SMS each month, on top of your top-up.
Refer a friend After his/her first top-up you’ll receive 15 Viking Points. You use those as a discount on your own top-up(s).
Viking Deals For each purchase with one of our partners part of the purchase amount is reimbursed in Viking Points. That means a discount on your bill, time and time again.
1. First of all, check whether you still have service.
2. After that, check your calling credit.
3. Reboot your device. This often helps
4. Check the SMS centre:
Reboot your device after this and try sending an SMS to your self. If that doesn't work, contact the helpdesk.
5. Are you abroad? Try switching operators manually in your settings to see whether that solves it.
1. Go to our Help & Support and use the search function.
2. Fill out our form.
3. Ask us directly via Facebook (Messenger) or Twitter.
4. Mail your question to info@mobilevikings.com.
5. Chat to us live on the website during office hours.
6. Give us a call during office hours on 078 353 033, or 1976 free of charge if you're a Viking.
Keep in mind that when topping up your SIM card by bank transfer it can take up to 3 working days before your bank has processed the transaction. If you want to receive the calling credit immediately, we recommend that you top up via Bancontact, Visa or Mastercard.
Trouble with your mobile internet, 4G, or with surfing abroad? Follow the steps below to solve your issue.
Do you still have enough mobile data in your bundle?
It’s very important that you configure these settings correctly. In most cases, this solves the problem.
Go to our settings guides and look for your device.
Can’t find your device in the list? Then choose a similar device, the settings are often very similar.
If you have an Android device, pretty much any Android phone will have more or less the same settings. But just to be sure, you’ll find the settings below:
Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should work.
Try this out in your device’s settings:
That page also has de standard PIN of your SIM card.
If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.
