Prepaid SIM cards
- Top up when you want to
- You choose: more calling or more surfing
- Loads of mobile data
- I want to surf more
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- I want to call more
Your bundle is valid for 1 month: from one specific calendar date to the same one in the following month. From December 5th to January 5th, for instance. After your bundle has expired, the following rates will apply:
These costs will be deducted from your remaining calling credit. Until you top up again, obviously.
The remaining calling credit will be valid for 6 months. Whatever’s left of it after 6 months, will expire. To keep your number, you have to top up at least once a year. We send you an email when it’ll have been almost a year since your last top up.
Special numbers
| 1xx numbers, 0800 numbers | free (only works in Belgium) |
| premium SMS | cost advertised with the premium number |
| 070-numbers | max. 0.30 €/min. |
| 078-numbers | national rate |
| 1204, 1304, 1404, 1207, 1307, 1407, 1212, 1313, 1414 | 0.15 €/min., on top of the cost advertised with the number |
| 090x-numbers | cost advertised with the number |
Setup wizard
So you’ve activated your SIM card, you’ve installed it in your phone… And nothing happens. Something’s not right: you can’t connect to the mobile Internet.
Correct: sometimes a device is unable to automatically configure the Mobile Vikings settings. No need to panic though. We’ve built a wizard that will guide you through the configuration of your phone effortlessly. Easy as pie.
Still having issues?
Make sure to contact our helpdesk. Our Viking Care agents will gladly be of assistance.
Roaming
Roaming is calling, texting or surfing mobile while you’re abroad and is activated automatically.
More information about roaming >
Call to a foreign country
This is calling or sending an SMS to a foreign number whilst you're in Belgium.
To see the international rates, click here.
That's the ultimate goal at Mobile Vikings. Thanks to the Viking advantage, all Mobile Vikings call and text each other free of charge. In addition, it's super easy to earn Viking Points. You use those to settle (part of) your next payment invitation.
You can identify yourself by doing your next payment with Bancontact. The law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to your account.
Your SIM card can be topped up via your account by clicking on the red button 'Top up now' (displayed at the top of each page). Use one of the following methods to top up:
Tip: if you think a top-up went wrong (if you suspect that the money will be taken from your account, but no calling credit will be added to your SIM card), contact the Mobile Vikings customer care before making a second payment. This will avoid that a second top-up is registered on the same day.
Combining payment methods: Your Viking Points can be combined with another payment method to top up your SIM card.
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order.
What do you need to transfer your current number?
TL;DR
1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am.
Context
We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can therefore be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.
And my remaining calling credit?
If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.
What happens after a month?
If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply.
Call our helpdesk during office hours using the free number 1976 or send us a message, we'll look into it!
