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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • Where do I find the PIN and PUK code of my SIM card?
    In 'My Viking'. The default PIN code of your SIM card is 1111.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • When will I receive my Viking Points?

    1. For a Viking Deal

    After activating a Viking Deal you will receive a confirmation email within 24 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

    • Your payment has been approved
    • The exchange period or your stay is over.

    How long does this take?

    For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay

    Have you been waiting for a long time?
    In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form.

    2. When you brought in a new Viking

    So you've brought in a new Viking. Wonderful! There are now two ways to get your well-deserved 15 Viking Points. Namely:

    • That new Viking has a prepaid card. In that case you will get your 15 Viking points after his/her second top-up for which no Viking Points are used.
    • The new Viking has a subscription. Simple: after his/her second paid invoice, your 15 Viking Points will be avaiable in your My Viking account. These invoices have to be paid without Viking Points.

    In both cases, we will of course send you an email to let you know that your Viking Points have arrived.

     

     

  • Special Conditions Viking Clan

    1. General

    These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

    2. What is a Clan

    Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The additional data bundle linked to a Clan is only valid within Belgium. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

    3. Time frame

    Invitations for a Viking Clan can be sent and accepted until 31/01/2021. Mobile Vikings can change this deadline at its own discretion.

    4. Creation and composition of a Clan

    You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

    A Clan consists of a minimum of two and a maximum of four members, of which a maximum of two members are already customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. The other members of the Clan – who must become Mobile Vikings customers if they accept the invitation – join the Clan when they activate their Mobile Vikings SIM card. 

    A Mobile Vikings phone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different phone number. 

    5. Data benefit

    The additional data bundle linked to a Clan is only valid within Belgium.

    The more members in a Clan, the greater the data benefit:

    • Two members: each member receives a free additional monthly data bundle of 1 GB
    • Three members: each member receives a free additional monthly data bundle of 2 GB
    • Four members: each member receives a free additional monthly data bundle of 3 GB

    When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

    Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (3 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (3 GB instead of 2 GB). This change takes place on the expiry date of the additional 2 GB data bundle that is already running.

    When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

    Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 1 GB. This change takes place on the expiry date of the current 2 GB data bundle.

    Vikings with an Unlimited subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (1/2/3 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after a usage of 20 GB.

    Example: an Unlimited customer is a member of a Viking Clan with 3 members. He/she receives the same benefit, in this case an additional 2 GB, and will therefore only continue surfing after a reduced speed usage of 22 GB until the renewal of his/her subscription month.

    The data benefit of a Viking Clan cannot be combined with the 15 Viking Points benefit that the Viking receives when convincing a new Viking to become a Mobile Vikings customer. If you invite a new Viking to join your Clan, you will not receive 15 Viking Points when the new SIM card is activated by that Viking.

    6. Conditions of entry

    The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

    • The Viking has a subscription with a monthly amount of €15 or higher. Vikings with a prepaid card, or Vikings with a subscription of €10 or €12 per month, cannot join a Clan.
    • The Viking has an active SIM card. At the time of joining, this SIM card must not be subject to any of the following processes: 
      • Termination of the number or a (request for) number transfer to another operator
      • Planned switch to a prepaid card
      • Planned switch to a €10 or €12 subscription
    • The Viking is not yet part of any other Clan using this specific phone number.
    • The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings in Article 7.

    Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

    • Failure to meet the entry conditions of this Article 6;
    • When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
    • In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

    If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

    A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

    7. Exit or removal from the Clan

    7.1 A Viking will no longer be part of a Clan if any of the following occurs:

    • The Viking leaves the Clan via the settings of his or her SIM card;
    • The Viking switches the number in question to a prepaid card or to a subscription of €10 or €12;
    • The Viking permanently disconnects his or her number or transfers it to another operator.

    In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

    7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

    • When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
    • In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
    • When the Viking no longer meets the entry conditions described in Article 6.

    If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

    If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

    8. Miscellaneous provisions

    Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

     

    Version 27/10/2020

  • How long does a bank transfer to Mobile Vikings take?

    Paying for a top-up, invoice or payment invitation by bank transfer can take up to 5 working days to be processed. For quicker payment methods, we recommend using Bancontact, VISA or MasterCard.

  • How long will my calling credit and bundle including the free advantages be valid?

    1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am.

    Context
    We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.

    And my remaining calling credit?
    If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.

    What happens after a month?
    If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply. 

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