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You’ll get a percentage of your total purchase as Viking Points. The exact amount depends on the webshop.

For example: at Vanden Borre there are two percentages, depending on your purchase. Are you buying a washing machine for €500 excl. VAT? Then you can earn 15 Viking points (= €15 discount on your bill), just like that!

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.

For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.

Have you been waiting for a long time?

In your confirmation email and in the app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.

Within the EU

Up to 37 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 170 GB, of which you can use up to 37 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use over 170 GB during your bundle period, both within Belgium and abroad (within the EU), you will be able to continue surfing at a reduced speed of 512 kbps.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed after that, you keep surfing at reduced speed. You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply,and you can’t use your data, SMS or calling bundle.

With the €29 subscription, your calls and texts are unlimited for an entire bundle period. The call minutes are valid for all Belgian fixed and mobile numbers.

If you have used up 170 GB of data, the download speed in Belgium will be reduced to 512 kbps. Once your bundle is renewed, you can surf at top speed again. If you wish, you can also renew your bundle earlier through your My Viking account on the website or in the app. This will be reflected on your next invoice.

What about abroad?

From your monthly data bundle of 170 GB, you can use up to 37 GB outside Belgium (within the EU) without additional costs. If you use more data, you can continue surfing at maximum speed at €0,0015/MB, as long as your full data bundle of 170 GB is not exhausted. After that, you can continue surfing at a reduced download speed of 512 kbps. Outgoing calls within the EU are made exactly as if you were in Belgium.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed after that, you keep surfing at reduced speed. You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

The general terms and conditions, including the special conditions as described below, apply to the € 29 subscription.

Special conditions

The € 29 subscription is a € 29 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Mobile surfing in Belgium, of which 170 GB at maximum speed. After 170 GB of usage, you continue surfing for at a reduced download speed (512 Kbps).
• Free mobile data usage up to 37 GB in the EU, after which you continue surfing at € 0,0015/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 29 subscription here.

Issues with your internet connection can have all kinds of causes. Therefore, we would like to ask you to test a few things.

First of all, can you restart both your modem and the device(s) you are trying to surf with? To restart your modem, turn off the device, wait about 15 seconds, and turn it on again. It may take a while for your modem to be fully set up again - that's normal.

If that doesn't help, double-check that you're connected to the correct Wi-Fi network. The login details are on your (Bbox-3) modem or on the sticker you received during installation. If you have an Internetbox modem, you can find the login details via your My Viking account.

Pro-tip: if a cable is an option, it is definitely recommended. Cable is generally faster and more stable than Wi-Fi. Speaking of cables, checking that they are still in place is often a good idea.

Do you prefer an comprehensive step-by-step plan? Then be sure to check out our online guides.
Here you can find different step-by-step plans (how to solve an issue, how to do a reset, how to change the password, ...) for your B-BOX 3V+modem or your Internetbox modem.

If the above tips have not helped, please contact customer service.

With the € 10 subscription, you can call 150 minutes and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers. To other Vikings, you can call for free for 1 hour a day. If you exceed your 150 calling minutes, you’ll call at € 0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium, to a Belgian number.

When you have used 8 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 8 GB. If you use more, each used MB within the EU will be charged at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 2 GB in Belgium, you can still use 6 GB outside of Belgium (within the EU) without extra costs.
• You use 8 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

With the € 20 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 60 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 30 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

It is possible if your usage isn’t included in your bundle, e.g. international calls, or premium services. To avoid unpleasant surprises, we will notify you when you have used more than € 10, € 20, € 30, € 40 or € 50 extra.

What kind of usage isn’t included in my bundle?

Usage outside of your bundle will be charged separately on your invoice or payment invitation. This happens if you:

• Use up your active bundle and continue to surf or call before your new bundle is added. The rates are € 0,001/MB and € 0,20/minute.
• Call or text to premium numbers. The rate is mentioned with the number.
• Call or text a foreign number, from Belgium. Check the rates per country on our roaming page.

How can I change my out-of-bundle limit?

To reduce your out-of-bundle costs, you can easily set up an out-of-bundle limit to € 50, € 25, € 10, € 5 or even € 0, through your My Viking account.

With the € 15 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 30 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 20 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

The general terms and conditions, including the special conditions as described below, apply to the € 20 subscription.

Special conditions

The € 20 subscription is a € 20 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 60 GB mobile surfing in Belgium.
• Free mobile data usage up to 30 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 60 GB bundle is not depleted. If that 60 GB bundle is also depleted, the rate changes, and you surf both within the EU and in Belgium at € 0,001/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 20 subscription here.

The general terms and conditions, including the special conditions as described below, apply to the € 15 subscription.

Special conditions

The € 15 subscription is a € 15 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 30 GB mobile surfing in Belgium.
• Free mobile data usage up to 20 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 30 GB bundle is not depleted. If that 30 GB bundle is also depleted, the rate changes, and you surf both within the EU and in Belgium at € 0,001/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 15 subscription here.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. Below, we give you some tips on installing your own hardware:

• Before you start: make sure to inform yourself about all the aspects involved in using your own hardware. Be sure to check out our useful articles on the FAQ page.
• Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
• Read the manufacturer's manual carefully and follow the instructions; installation varies from device to device.
• Keep the Mobile Vikings hardware in storage: if any issues occur on your line, we will ask you to reconnect our equipment. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.
• The hardware you choose must meet certain technical requirements, you will find them here.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. It's important to keep your Mobile Vikings hardware in storage: if any issues ever occur on your line, we will ask you to reconnect our hardware. This way, we can check if everything is working properly and assist you further if needed. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.

Are you a new Viking? You will automatically receive our hardware during installation. The technician always installs our equipment, after which you can install your own hardware.

Be sure to check out this article about installing your own hardware.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. As a new Viking, you automatically receive our hardware during installation. The technician always installs our equipment, after which you can install your own hardware.

Please note, it's important to keep your Mobile Vikings hardware in storage. If any issues ever occur on your line, we will ask you to reconnect our hardware. This way, we can check if everything is working properly and assist you further if needed. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.

Be sure to check out this article about installing your own hardware.

To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
 
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
 

After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. If you have already changed these settings once before, make sure to reset them first by calling ##61#. When you have done this you can change the ringtone duration by forming and calling one of the codes below:
   

  30 seconds of ringing: **61*+32456191933**30# call OR *61*+32456191933**30# call
  25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
  20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
  
  Etcetera. Depending on your device the code should start with * or **.  

• You can change the language of your voicemail by calling 1933.
• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
• Want to call your voicemail from a different number, or while abroad? Call 0456191933.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.

1. General

These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.

Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.

1. What is a Global Data Pass?

The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.

The Global Data Pass is only available for mobile subscriptions and prepaid cards, so NOT for Only Data plans.

The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.

The Global Data Pass is available among the services as listed on the website.

The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.

Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.

The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.

You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.

1. Activation of the Global Data Pass

There are 2 ways to activate a Global Data Pass:

• Purchase via your My Viking account on the website or app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
• Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.

4. Payment of the Global Data Pass

For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.

When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.

If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.

5. The Global Data Pass and travelling in the EU

The Global Data Pass can only be used for mobile data usage in the countries listed above.

If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.

Download these special conditions of the Global Data Pass.

Well, there are two ways:

1. Via your My Viking account. Outside the EU, you need a connection to a Wi-Fi network for this.
2. Via sms: by texting one of the codes below to the free number 1984:
   • ROAM250MB for 250 Mb data.
   • ROAM1GB for 1 Gb data.
   • ROAM3GB for 3 Gb data.

This activation method does not require a Wi-Fi connection, unless you need to make a manual payment.

How does the payment work?

Mobile subscription
The Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.

Prepaid card
You can pay for the Global Data Pass through your My Viking account or via SMS, using available Viking points or calling credit. 

Only Data
It's not possible to purchase a Global Data Pass for Only Data plans.

Please note:

• If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. 
• If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount.
• Outside the EU, you will need a Wi-Fi connection for an online payment.
• If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment.
• If you can’t complete your order via SMS because you have not set up an Easy Payment method. You will need to place the order via your My Viking account.

As a Viking, you can use mobile data in various countries outside the European Union with a Global Data Pass. To avoid unexpected high costs, we block the usage of mobile data outside the EU. Without a Global Data Pass it is not possible to use mobile data outside the European Union. In this article we tell you how to purchase and activate a Global Data Pass.

Validity

The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.

How does it work?

You can only purchase the Global Data Pass for both mobile subscriptions and prepaid cards, so NOT for Only Data plans. You can choose between three options:

• For 250 MB, you pay 10 euros.
• For 1 GB, you pay 15 euros.
• For 3 GB, you pay 25 euros.

Is your Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle. When your bundle is completely used, your data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.

All terms and conditions of the Global Data Pass can be found on our website.

Where can I use it?

The Global Data Pass is based on the destinations outside the EU most frequently chosen by our Vikings. It allows carefree use of mobile data outside the European Union, in the following countries: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.

You can choose a new price plan five times a month at maximum. 

Yes. You can do it via My Viking. 

Are you switching immediately? In that case, your bundle will remain valid until their expiry date. You do lose your calling credit when you switch. You can also opt to switch when your calling credit reaches € 2.50 or less. In that case, make sure to also switch off your automatic top-up if you have one, also via My Viking. If your bundles are still valid when you switch over, they will remain valid until their expiry date. 

Yes! You can do this via product settings through your My Viking account on the website, or in the app.

Will you switch immediately? In that case, your subscription bundles will remain valid until their expiry date. You'll use those first, and only when they're used up or expired you'll start using the bundles of your top-up. You can also choose to switch as soon as your current subscription bundles expire. 

Please note:

• You cannot switch if you still have unpaid invoices/payment invitations. Consult your balance via your My Viking account.
• Due to the obligatory registration of prepaid cards, we ask you to immediately top up via Bancontact. 

As long as you don’t terminate your old internet subscription, you will continue to receive an invoice each month. You can easily cancel your subscription through your My Viking account: go to ‘Internet at home’, open the ‘Product’ tab and choose ‘Cancel internet at home’.

Once your subscription is terminated, you will automatically receive a confirmation email from us. Return your modem and Wi-Fi boosters (if applicable) free of charge within 2 weeks via bpost. We will provide you with a return label; you can download it from the confirmation email or via your My Viking account. If you don’t return the old hardware, an additional cost will be charged.

Finally, you will receive a last pro rata invoice: you will only pay for what you have used

You're moving into a new building, how exciting! But what exactly should you think about when you move?

1. Install a conduit: make sure it has a diameter of at least 50 mm, with a smooth inner wall and a traction wire in it. The conduit should run from outside to inside (all the way into the house). Place it strategically: preferably near the electricity meter, where the installation will take place. In this article, we tell you all about installing a conduit.
   
   
2. Check if a distribution point is available: in fact, there will be a cable connected to the nearest distribution point in the wire protection tube. No distribution point in your street, means no available cable network, so no internet services. Check on our website if there is a cable network in your street.
3. When the building is windproof (roof, windows and doors installed) and the above 2 points are in order, you can request an installation:

• Are you already Viking? You can do this through your My Viking account: open your internet subscription, go to the 'Product' tab, then click on 'Move subscription to a new address'. Then follow the steps to complete your move.
• Would you like to become a Viking? Easily order your internet here. 

After you choose a day for installation, Mobile Vikings will get everything set up. You will surf at high speeds and worry-free in no time. 

1. How to place your modem?

• Preferably, you place the modem more than a metre above the ground. This gives you better Wi-Fi coverage.
• It’s also important to keep the modem more than a metre away from other electrical appliances to avoid interference.
• Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.

If your modem is installed far away from other rooms/floors. It’s best to order Wi-Fi boosters to expand your Wi-Fi connection. More information about boosters can be found here.

2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:

• The internet is faster.
• There is no interference from other electrical devices.
• You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
• If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.

Ethernet cables are available in every electronics shop, or online from one of our Viking Deals partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.

3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.

4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.

5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.

6. Test your line
Is your connection very slow or is it constantly interrupted?

1. Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
2. Measure your speed via the speed test in your My Viking account. Make a note of the download speed achieved.
3. Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.

If there is a major difference in speed, you need to restart your modem:

1. Switch the modem off by pressing the on/off button on the back.
2. Wait about ten seconds.
3. Switch the modem on again.

 7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.

The following is included in your installation

• Installation of the necessary hardware
• Installation of the modem
• Installation of cables (maximum 20 metres, including possible horizontal drilling through a wall) and checking of existing cables
• Checking your home for Wi-Fi reception
• Check your Wi-Fi connection on pc/laptop (via cable or built-in wireless-card)

The installer examines your current situation on-site and what is required to complete your connection. Examples are the digging (such as your driveway) or drilling work (e.g. between two floors) that may be required. If such additional work involves extra costs, a quote will be drawn up first.

Using this link you can check whether you can have Fiber installed at your address and book an appointment for the installation. See you soon? 😉

1. First of all, restart your device.
2. Check via your My Viking account if you still have enough calling credit/ bundles. Do you have an unpaid invoice? Then this could be the cause of the problem.
3. If you have no network connection, try to connect manually through the settings of your device. Here you can read how to do this.
4. Are you abroad? Then try another provider. In this case, you should restart your device too. Don’t forget to use the correct number format, for example +32 when calling a Belgian number or +33 when calling a French number.
5. Can you make calls, but can't get calls? Find out what you can do when you are unreachable.

Went through all the steps above and still can't call? Contact the helpdesk at 0456 19 19 76 or via the web form.

You can find your SIM card number on your SIM card itself, in the customer zone of your current provider or via your device.