- The best data offer on the market
- Choose your calling minutes and mobile data
- No annoying contracts
- Easily switch price plans
Every month, your payment invitations will be delivered straight to your mailbox. But in case you prefer the old school paper version, we’ll make sure you get it too.
How do I need to pay?
You pay your bills the Viking way: as profitable as possible! Still have Viking Points? Those will automatically be used first. You’ll then see the outstanding amount on your invoice/payment invitation.
If you want a Mobile Vikings subscription, you can choose to set up an automatic payment method or pay manually via our website afterwards.
Have you used more than your bundle contained? Not to worry: via email and SMS we’ll keep you up to date:
Meanwhile, you keep a close eye on your usage with the Viking App and our website. So, you’ll always have your finger on the pulse. Besides, your next invoice/payment invitation will always provide you with a clear overview.
Out of bundle
Knowing your out-of-bundle rates might be convenient, right?
When you’re abroad, calling and texting is automatically available. But data roaming has to be activated manually in your phone’s settings. In the EU1 all of your roaming usage will be deducted from your subscription bundle. Additional roaming costs will be available on your next payment invitation.
Call to a foreign country
This is calling or sending an SMS to a foreign number whilst you're in Belgium.
|EU countries (1)||€ 0.20||€ 0.50/min|
|Other countries (2)||€ 0.20||€ 1.00/min|
|Calling minutes are counted from the first second of each minute started|
1 see EU country list
2 The following countries and networks are not reachable: Antarctica, East Timor, Emsat, Euro Sat, Global Sat, Inmarsat, International Free Phone, International Networks, Iridium, Nauru, St Helena
These costs will appear on your next payment invitation.
|1xx numbers, 0800 numbers||free (only works in Belgium)|
|premium SMS||cost advertised with the premium number|
|070-numbers||max. 0.30 €/min.|
|1204, 1304, 1404, 1207, 1307, 1407, 1212, 1313, 1414||0.15 €/min., on top of the cost advertised with the number|
|090x-numbers||cost advertised with the number|
From a prepaid SIM card to a subscription
Swap your prepaid SIM card for a subscription? It’s easy as pie: just flip a switch in your settings. Swap the other way obviously is possible as well.
Signing up for a new subscription is pretty straightforward. You don't need anything special. For a new number, we charge € 15 as administrative costs.
I want to keep my current number
Transferring your number to Mobile Vikings is a piece of cake: we take care of all administration involved.
What do you need?
So you’ve activated your SIM card, you’ve installed it in your phone… And nothing happens. Something’s not right: you can’t connect to the mobile Internet.
Correct: sometimes a device is unable to automatically configure the Mobile Vikings settings. No need to panic though. We’ve built a wizard that will guide you through the configuration of your phone effortlessly. Easy as pie.
Still having issues?
Make sure to contact our helpdesk. Our Viking Care agents will gladly be of assistance.
That's the ultimate goal at Mobile Vikings. Thanks to the Viking advantage, all Mobile Vikings call and text each other free of charge. In addition, it's super easy to earn Viking Points. You use those to settle (part of) your next payment invitation.
Viking advantage All Belgian Mobile Vikings call and text each other free of charge. 1,800 calling minutes and 9,000 SMS each month, on top of your top-up.
Refer a friend After his/her first paid bill you’ll receive 15 Viking Points. You use those as a discount on your own bill(s).
Viking Deals For each purchase with one of our partners part of the purchase amount is reimbursed in Viking Points. That means a discount on your bill, time and time again.
That’s perfectly normal: LTE is exactly the same as 4G. This is simply the new way of indicating 4G on the new network.
It is indeed possible that the out-of-bundle usage we show (per SIM card) on our website and in the Viking App, is not 100% accurate. Sometimes the usage on your invoice will be lower than the usage in the Viking App.
Are you seeing any out-of-bundle costs in the Viking App you’ve already paid? They’ll be reset at the end of the month, and won’t be charged twice. There is a technical issue right now that’s causing this.
The notifications about your out-of-bundle usage you receive by SMS, are sent with a max delay of 30 minutes. To get an accurate understanding, you therefore best use the SMS messages.
Then you should reset it.
- Head over to this page over wi-fi, and select your device (or a similar one). Then go to Internet/Manual configuration and follow the steps to add a new Access Point.
- Do you have an iPhone and do you also use the Viking App? In the app, go to More > Settings > Load APN Settings. Then, magically, the correct settings will be set in your device.
- Until you’ve reset your mobile internet, your hotspot will not work either. Obviously.
You can identify yourself by doing your next payment with a Belgian debit card. Law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to your account.
If, after all this, your mobile internet still doesn't work, please contact our helpdesk to have your issue checked out.