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Profiteer van het Vikingvoordeel
ESIM
Wat Vikings
van ons vinden
Je bent in goed gezelschap!
Wil je enkel data gebruiken? Geen probleem.
Helemaal geen belminuten of sms’en nodig? Zoek je enkel mobiel internet voor bijv. Je tablet? Precies daarvoor hebben we ook een Only Data-tariefplan.
€15
8GB
- Krijg hopen data - 8GB
- Ontvang oproepen en sms’en
- Bel gratis nummers en noodnummers
Fantastische
netwerkdekking
Mobile Vikings gebruikt het netwerk van Proximus. Zo hoeven we geen miljoenen te investeren in het beheer van ons eigen netwerk en het bouwen van zendmasten. Hierdoor houden we onze prijzen laag, en genieten Mobile Vikings toch van een geweldige netwerkdekking. Want het netwerk van Proximus biedt 4G voor 99,9% van alle Belgen.
Mobile Viking worden is makkelijk
Kies je tariefplan
Houd je telefoonnummer of vraag een nieuw
Wij zetten je abonnement bij je huidige provider stop
Probeer 30 dagen.
Zonder risico's.
How do I activate a Global Data Pass?
Well, there are two ways:
- Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
- Purchase via SMS by texting the number 1984: ROAM250MB or ROAM1GB or ROAM3GB.
This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.
How does the payment for a Global Data Pass work?
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a prepaid card, you can pay for the Global Data Pass through your My Viking account on the website or in the app using available Viking points or credit. If there is insufficient credit or Viking points, you need to make a separate payment.
When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network. If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app.
SIM card identification: How do I identify myself for my SIM card?
You can identify yourself by doing your next payment with Bancontact, MasterCard, VISA, or PayPal. The law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to My Viking.
I made a purchase through Viking Deals. When will I receive my Viking Points?
After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:
- Your payment has been approved
- The exchange period or your stay is over.
How long does this take?
On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.
For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.
Have you been waiting for a long time?
In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.
Where do I find my SIM card number?
You can find your SIM card number in 2 ways.
- Find your SIM card number on your SIM card
If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.
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Find your SIM card number in your phone settings
For Vikings with an Android device:
- Open the Google Play app and download “SIM Card” (free).
- Open the app and go to the “Information” tab.
- Your SIM card number is displayed under “SIM card serial number (ICCID)”.
For Vikings with an iPhone or other iOS devices:
- Open the “Settings” app on your iPhone.
- Select “General”, then “Info”.
- The SIM card number is displayed the same as the ICCID number.
What are the rates for texting, calling and mobile data after my bundle has expired?
Your bundle with free advantages and the corresponding calling rate is valid for 1 month. If your bundle has expired or if you have used up your free SMS and/or mobile data, you will use out of bundle. Then the following rates apply:
- Focus bundle more calls: € 0,20/ min. (calls), € 0,10/ text and € 0,10/ MB.
- Focus bundle more data: € 0,40/ min. (calls) € 0,10/ text and € 0,10/ MB.
On the offer page of our prepaid cards you will find an overview of all rates of our services when your bundle has expired.
- Surfing: €0.10/ MB in Belgium and the EU. Except for the 85 GB subscription: outside Belgium, you can use up to 31 GB for free. After that, each MB is charged at € 0.0018/MB.
- Calling: €0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium and the EU, to a Belgian number.
On the offer page of our subscriptions you will find an overview of all rates of our services when your bundle has expired.
How can I book an appointment for installation?
To finalise your order for internet at home, you book an appointment for the installation. After you have chosen your subscription, you book this appointment for the installation. It will be confirmed by e-mail, and you can manage it in your My Viking account on the website.
Two working days prior to your installation, we will send a confirmation SMS to the number you have provided us: either to your number or that of the contact person who will be present during the installation. On the day of installation, our installer will call the same number 30 minutes in advance to confirm. And don’t forget: the installer is from Proximus, so no need to panic. 😉
Do I need to be highly technical to install my modem myself?
No worries: you don't have to be a technical expert to install your modem yourself! Our installation instructions on the packaging of the modem and our installation guide make it child's play to install your modem yourself. We have full confidence in your installation skills. 😉
What can I watch over the internet? My Belgian channels too?
All the apps below install easily on your smart TV or casting device. You therefore don't need a smartphone or laptop to stream.
For your trusted Belgian channels you use the free apps of the various channels themselves. For example:
- VRT MAX : één, canvas, Ketnet, Ketnet jr. + live video stubru, MNM, Radio 1 & 2 and Klara
- VTM GO : vtm, vtm 2, 3 & 4, vtm kids, vtm gold + live video Qmusic and Joe
- GoPlay: Play 4, 5, 6 & 7
For additional series/movies, you can subscribe to the services that suit you. That way, you only pay for what you really want to see:
- Series and movies: Netflix, Disney+, Streamz, Prime Video, Apple TV, ..
- Sport: Eleven Sports, F1 TV, NBA League Pass, ..
- Gaming: Twitch, Steam, YouTube, ..
You easily install all these apps on your smartphone, tablet, laptop and TV....
When do I receive my invoice?
You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.
To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.
Example
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...
What is the PIN code for my voicemail?
When you first configured your voicemail, you chose a PIN code for your voicemail. Haven't done so yet? Configure your voicemail and you'll be able to choose a PIN.
If the wrong PIN code is entered three times, your voicemail will automatically be blocked. To reactivate your voicemail send an email to info@mobilevikings.be stating your phone number. Our helpdesk will then make sure that your voicemail is reactivated as soon as possible.
My direct debit is already in use. How do I create a payment method?
To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management rights over the SIM card in question. We explain how to do this below:
- Log in to the account without a payment method and go to your SIM card settings in My Viking. You can only do this once your SIM card is active.
- Choose Authorizations and then 'give someone authorization'.
- Enter the email address of the account with the payment method. Confirm with your password.
- Log in to the account with the payment method and accept the management rights for the SIM card.
- Go to your payment methods to link the new SIM card to your payment method.
- That's it! 🙂
How do I activate my SIM card?
Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here.
Do you have a physical SIM card? Follow these steps:
- Visit www.mobilevikings.be/en/activation.
- Enter the last four digits of your Mobile Vikings SIM card number.
- That's it!
- Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
- Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.
I'm unreachable. What can I do?
You can't be reached? We'll help you get back on track asap. Please try:
- Rebooting your device
- Manually connect to the network via the settings of your device. You can read here how to do this.
- Testing your SIM card in another device
On our coverage map you will discover the overview of our mobile network. Please note that this is an indication and does not provide a guarantee.
None of these tips help? Contact our helpdesk. Based on a recent example, no older than 24 hours, they can check what exactly is going wrong for you! Please make sure to specify the date and time of your example, as well as the implicated numbers.
How can I configure and check my voicemail?
To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... ,
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You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below:
25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
Etcetera. Depending on your device the code should start with * or **.
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You can change the language of your voicemail by calling 1933.
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Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
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Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
- Want to call your voicemail from a different number, or while abroad? Call 0456191933.
You can also fully manage your voicemail from the My Viking app. More specifically:
- Switch your voicemail on and off
- Set how long it takes for your voicemail to become active
What speed can I expect from my internet connection?
The speeds listed are expected maximum speeds. For Unlimited Fast Internet over VDSL, these speeds are up to 100 Mbps download, and up to 40 Mbps upload, for Unlimited Superfast Internet via fiber up to 1 Gbps download and 500 Mbps upload. We will not do an installation if we see that we cannot offer you at least a 40 Mbps download speed.
What exactly can cause the actual speed to be lower? Several factors influence this. On the network side, for example, the distance between your house and the street cabinet, how many installations are connected to the same line, ... Furthermore, things such as wiring in your house, location of the modem, the power of the processor on your PC, the number of devices that use bandwidth, etc have an impact as well. You can compare it a bit with a highway: in principle, you can drive up to 120 km per hour, but the condition of the road surface, other cars, and what kind of car you have, ... can cause you to drive slower than 120 km per hour.
On every new installation, a so-called DLM profile is active. This stands for Dynamic Line Management, a process that checks and tests your line for several weeks after activation. After a positive evaluation, depending on the test results, your line speed can be increased. Please note that the DLM process is fully automated. It is a dynamic process on the current VDSL network. As an operator, Mobile Vikings has no influence on this process. The DLM process keeps on monitoring and testing your line to guarantee a stable line and full quality.
Can I add or delete my VAT number in my account?
Yes. Upon requesting a SIM card, you have the possibility to add your VAT number in your account. You can also add, edit or delete your VAT number via My Viking. Beware: if you link a VAT number to your account, it will be linked to all your subscriptions. In other words, it's not possible to link your VAT number to one single telephone number if you have multiple.
Can I add extra mobile data to my subscription?
We do not offer a package to add additional mobile data to your subscription. That doesn't mean you have to go through the month without data because you can for example renew your bundles earlier or change your tariff plan via the website, or in the My Viking app.
You will then immediately receive your new bundles, so you basically just start a new month at that point. You will also see these bundles on your next invoice.
If you do this, your bundles will then be renewed monthly on the day you requested the new bundles. For example, if you change on February 26, you will from now on receive your new bundle on March 26, April 26, and so on.
How can I cancel an appointment for installation?
You can cancel an appointment for installation via your My Viking account on the website.
Is roaming still free of charge in the UK after the Brexit?
Yes, Roam Like at Home still applies within the United Kingdom. This means that you can use your SIM card in the UK as if you were still in Belgium, with no extra costs.
The only exception? The Viking advantage. That's only valid within Belgium. You can check all rates via our roaming page.
Where can I find the password of my modem?
- B-box3:
Do you have a B-box3? Click on the ‘B-box3’ tab above for more information about where to find your password.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about where to find your password.
How do I create an account?
You automatically create an account as soon as you have ordered a product via the website. When completing your order, you can enter an email address and choose a password. You can then log in with this information via the website and the application.
Did you already have a product with Mobile Vikings in the past that you canceled and would you like to become a customer again? Then it is possible that your account still exists and your email address is known in our system. Are you having problems logging in? Here you will find more information.
It is not possible to create an account without ordering a product.
How can I terminate my Mobile Vikings subscription or prepaid SIM card?
No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or e-mail us, and we'll sort it out together.
Would you rather terminate your subscription or prepaid SIM card?
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.
Are you having problems canceling your subscription or prepaid card? Feel free to contact our helpdesk.
- Are you canceling a subscription? Then you'll receive a final bill.
- Are your contacts saved on your SIM card? Make sure that you copy them to your device first before switching SIM cards.
- If you terminate your number, you have 30 days to transfer it to another provider. If you don't, the number can no longer be recuperated.
- Not satisfied with your new provider? We'll welcome you back with open arms!
Can I also get a TV subscription with Mobile Vikings?
Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.
How do I manage multiple SIM cards?
Via My Viking, you can add authorizations for a specific SIM card. Log in to the account the SIM card is registered on, and enter the e-mail address of the account that wants to take over the SIM card. Both parties have to confirm, and that's that!
It's not possible to create a new account without requesting a SIM card. This means it's also not possible to give authorizations for a SIM card to a person who doesn't already have a Mobile Vikings SIM card.
I want to transfer my number with a prepaid card to another operator. What happens to my remaining calling credit?
Well, as of 3/1/2023 you'll be entitled to a refund of the remaining calling credit of the number you want to transfer to another operator. A few important notes:
- You can request the refund only if you immediately transfer the number of the prepaid card to another operator. If you terminate the number, no calling credit will be refunded.
- The refund can only be requested for calling credit purchased via a top-up. A free bundle of mobile data, e.g. a bundle from a Viking Clan, will not be refunded.
- Keep in mind we will deduct the amount of € 5 for administration costs from the remaining calling credit. This means that amounts lower than this will not be refunded.
- You need to request your refund within 1 month after the transfer to your new operator.
- The refund will be done in the same manner as the calling credit was initially purchased: via Bancontact, MasterCard, VISA, Paypal or direct debit.
- After approval of your request by Mobile Vikings the refund will take place within 2 weeks after your request.
- You can't transfer calling credit to another Mobile Vikings number.
As of 3/1/2023, you'll be able to request your refund here. Please provide as much information as possible, so our helpdesk can have a look at your options as soon as possible.
How can I switch to Mobile Vikings with Easy Switch?
There's a few easy steps to follow:
- First, you decide which services you want to transfer to Mobile Vikings (see the options above - a combination of mobile numbers and/or a fixed internet connection). We strongly advise you to contact your current operator about your options for any other services (e.g. a landline, a TV subscription, or to know what happens to mobile numbers that would suddenly fall out of a pack at your current operator).
- You log in to your current operator's customer zone, or dig up an invoice from your current operator - as you will need the following information: your Easy Switch ID and your customer number at your current operator.
- During your order for Mobile Vikings internet at home on the website, indicate that you want to switch via the Easy Switch option.
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For the timing of the installation of your Mobile Vikings internet at home, you have the 2 options below. You choose the moment at which your services at your current operator are terminated.
- As soon as possible after the activation of your new Mobile Vikings services
- X number of days after the activation of your new Mobile Vikings services
- You indicate which of your services with your current operator you do/don't want to transfer to Mobile Vikings. Remember that only mobile numbers and a fixed internet connection can be transferred via Easy Switch to Mobile Vikings.
- We'll get started and keep you updated every step of the way.
How do I activate / install my eSIM?
You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.
To activate your eSIM, follow these steps:
- Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Click on the red button in the email to access your My Viking account and enter the code there.
- Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.
Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!
How do I order a SIM card?
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. You also have the choice between an eSIM or a physical SIM card.
What do you need to transfer your current number?
- The number of your current SIM card,
- If you are under an existing contract, best to keep your customer number at hand too.
How do I reset my modem?
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab to see how to reset your modem.
- Internet Box:
Do you have an Internet Box? If so, click on the 'Internet Box' tab above to see how to reset your modem.
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There is a reset button on the back of your modem (between the blue DSL port and the black USB port). To press it, you will need a pointed object such as a pen. Turn the modem on and hold down this reset button for about 20 seconds.
- The LED indicators on the front of the modem will go out and then light up again. This means that your modem has been reset and your Internet connection is active again.
- Are you still having problems? Then follow our setup guide or watch this instruction video.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
- There is a reset button on the back of the Internet Box (near the Power button). To be able to press it, you will need a pointed object, like a pen. Switch the Internet Box on and keep this reset button pressed for about 20 seconds.
- The LED indicators on the front of the Internet Box will turn off and then light up again. This means your Internet Box has been reset.
- You can use your Internet connection as soon as the LEDs Wi-Fi and Internet (or Broadband) are blue
- Are you still having problems? Then follow our setup guide.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
Is the modem included in the installation?
The modem and its placement are included in the installation, at no additional cost.
This also counts if you choose for a self-install. More information about self-install can be found here.