All outstanding invoices must be paid
If you have a subscription, all open invoices or payment invitations must be fully paid first.
Quality guarantee
Not entirely convinced? No worries: thanks to our 30-day quality guarantee, you can test risk-free.
Not happy? We'll refund!
You legally have a 14-day right of withdrawal. With our quality guarantee, we extend that period to 30 days in total. So you don't get 14 + 30 days, but a solid 30 days from the activation of your SIM card or internet connection to try out our services completely worry-free. Not happy within that period? Then you simply get your money back!
What are the conditions?
Cancelling within 14 days of activation? Then you’re using your legal right of withdrawal, and the conditions below don't apply. Just follow the steps under "How it works".
Cancelling between day 15 and 30 after activation? In that case, your request is covered by our quality guarantee. There are a few conditions attached to it, though. All good on that front? Then we’ll refund your money.
This is how it works
Cancel your subscription via My Viking within 30 calendar days of activation.
You cancel your subscription via your My Viking account:
For your mobile subscription, go to Product settings > Cancel your phone number. Note: this can only be done via a web browser, not via the app.
Heads up: claiming our quality guarantee? Make sure you've transferred your number to your new provider within 30 days first.
For your internet at home subscription, go to Product > Cancel internet at home.
Use the contact form.
Request your refund via the contact form:Click here for your mobile subscription
Click here for your internet at home subscription.
Want a refund for both your mobile and internet at home subscription? Then submit one combined request. The 30-day period is assessed separately per product, though.
Refund
We'll review your request and send you a confirmation once everything checks out. You'll then receive your money back within 14 days at the latest.
This is what we'll refund
Your initially selected price plan.
Any charged costs for the installation of your internet connection.
Any charged costs for renting a Wi-Fi booster.