Skip navigation
My Viking
Viking normal green

Quality guarantee

Not entirely convinced? No worries: thanks to our 30-day quality guarantee, you can test risk-free.

Topics on this page

Not happy? We'll refund!

You legally have a 14-day right of withdrawal. With our quality guarantee, we extend that period to 30 days in total. So you don't get 14 + 30 days, but a solid 30 days from the activation of your SIM card or internet connection to try out our services completely worry-free. Not happy within that period? Then you simply get your money back!

What are the conditions?

There are obviously a few conditions to keep in mind. Ticked all these boxes? Then we’ll refund your money: it's that simple.

  • All outstanding invoices must be paid

    If you have a subscription, all open invoices or payment invitations must be fully paid first.

  • One-time use of the quality guarantee

    You can only make use of the quality guarantee once. A second request will be refused. Mobile Vikings may check things like your name, address, payment method, or customer number. Always in line with our privacy policy, of course.

  • For mobile numbers: switch within 30 days

    Does your request involve a mobile number? Then that number must be transferred to another operator within 30 days of activation.

  • For internet: cancellation within 30 days

    Is your request about internet? Then your Mobile Vikings internet connection must be deactivated within 30 days of activation.

  • Rented hardware must be returned

    If you're using our modem or Wi-Fi boosters, you’ll need to return them after cancellation.

This is how it works

  1. Cancel your subscription via My Viking within 30 calendar days of activation.

    You cancel your subscription via your My Viking account:

    For your mobile subscription, go to Product settings > Cancel your phone number. Note: this can only be done via a web browser, not via the app.

    For your internet at home subscription, go to Product > Cancel internet at home.

  2. Use the contact form.
    Request your refund via the contact form:

    Click here for your mobile subscription

    Click here for your internet at home subscription.

    Want a refund for both your mobile and internet at home subscription? Then submit one combined request. The 30-day period is assessed separately per product, though.

  3. Refund

    We'll review your request and send you a confirmation once everything checks out. You'll then receive your money back within 14 days at the latest.

This is what we'll refund

  • Your initially selected price plan.

  • Any charged costs for the installation of your internet connection.

  • Any charged costs for renting a Wi-Fi booster.

  • Any Viking Points you may have used for the first payment in question.

  • What we will not refund: any out-of-bundle costs in a mobile subscription.