Skip navigation
My Viking
Viking illustratie

My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

Topics on this page

Everything on one bill, or separately?

One bill per subscription

Easy peasy: for each subscription (mobile and/or home internet), you receive one single Mobile Vikings bill in your account. This gives you a clear and individual overview of the costs and usage for each of your services.

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

A consolidated bill bundles all your subscriptions on one bill. Instead of receiving a separate bill for each product, you will now receive one clear overview of everything together. This makes it easier to keep track of and manage your payments.

The consolidated bill is available for new Vikings. Have you been a Viking for a while and would also like to receive a consolidated bill? You can do so here.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

We use fixed billing dates: the 4th, 12th, 20th, and 28th of each month. Your billing date is automatically determined based on the start date of your subscription. It cannot be changed manually, not even by our customer service.

Your billing date can only change if you:

  • change your tariff plan; or

  • renew your bundles earlier.

In that case, a new billing date will be assigned automatically, depending on when the change takes place.

Example of when you can expect your bill:

My bill is incorrect

Why is your bill incorrect?

Haven’t paid yet? 

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

I have multiple subscriptions on one bill.

This depends on the date your consolidated bill was activated and the next billing date. 

  • Activated between the 28th and 3rd → bill on the 4th of the following month

  • Activated between the 4th and 11th → bill on the 12th

  • Activated between the 12th and 19th → bill on the 20th

  • Activated between the 20th and 27th → bill on the 28th

Your first bill may look different depending on when your consolidated bill was activated. You should also take into account any subscriptions that have already been billed for that month. Depending on the scenario and date, these will not appear on the first consolidated bill and you will still have to pay them manually.

For example:

Your mobile bundle is billed on 4 October and your home internet is billed on 12 October. 

  • If you activate your consolidated bill on 22 October, your billing date will be the 28th. You will receive your first consolidated bill on 4 November. 

  • If you activate your consolidated bill on 5 October, your first billing date will be 12 October. However, because your mobile has already been billed, it will not appear on the next bill, but on the one after that. You will then receive your first consolidated bill with all subscriptions on 12 November. 

  • If you activate your consolidated bill on 29 October, your first billing date will be the 4th. On 4 November, you will only pay for your mobile phone. You will receive your first consolidated bill on 4 December.