My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

Everything on one bill, or separately?

One bill per subscription

Easy peasy: for each subscription (mobile and/or home internet), you receive one single Mobile Vikings bill in your account. This gives you a clear and individual overview of the costs and usage for each of your services.

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

A consolidated bill bundles all your subscriptions on one bill. Instead of receiving a separate bill for each product, you will now receive one clear overview of everything together. This makes it easier to keep track of and manage your payments.

The consolidated bill is available for new Vikings. Have you been a Viking for a while and would also like to receive a consolidated bill? You can do so here.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

We work with fixed billing dates: the 4th, 12th, 20th and 28th of the month. The date on which you receive your invoice depends on the start date of your subscription and cannot be changed. If you change your priceplan or renew your bundles earlier, your billing date will also change depending on when you make the change.

Mobile subscription

This date depends on when your monthly bundle is renewed.

Examples:

If your bundle is renewed on the 3rd → you will receive your bill on the 4th.
Renewal on the 8th → bill on the 12th.
Renewal on the 21st → bill on the 28th.

Internet at home

This depends on the date your internet subscription is activated. This is the date of the confirmation email after activation.

Activated between the 28th and 3rd → bill on the 4th of the following month
Activated between the 4th and 11th → bill on the 12th
Activated between the 12th and 19th → bill on the 20th
Activated between the 20th and 27th → bill on the 28th

After activation, you will automatically receive a confirmation email: the date of that email is your official activation date.

My bill is incorrect

Why is your bill incorrect?

Haven’t paid yet?

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

Unfortunately, it's not possible to delay your payment. We therefore recommend paying your invoice as soon as possible to avoid restrictions on your services.

If a payment remains outstanding, we will send several reminders for both mobile subscriptions and internet at home. If your invoice is still unpaid afterwards, your services may gradually be restricted.

For mobile subscriptions, this means:

You will no longer be able to make calls, send texts, or use mobile data.
You will still be able to receive incoming calls and text messages.
Calls to emergency numbers will always remain possible.

For internet at home, the internet speed may be limited after some time.

If the payment is still not made afterwards, your services will be completely suspended. This applies to both your mobile subscription and your internet at home.

No, this is no longer possible as of 01/03/2024. Other operators, like Proximus, do still offer the social rate. If you already had the social rate with Mobile Vikings before 01/03/2024, nothing changes for you.

In short: Due to a decision by the federal government, only operators with their own fixed network can offer the social tariff as of 01/03/2024.

Your Mobile Vikings bill can be entered under the following headings:

61xxx Telephony (total amount excl. VAT)
411xx Reclaimable VAT (VAT amount of your bill)
To 44xxx Supplier Mobile Vikings (total amount incl. VAT)

The VAT deductibility shall be in accordance with the fiscal rules.

Your payment to Mobile Vikings will be recorded as follows:

44xxx Supplier Mobile Vikings (total amount)
To 55xxx financial institution (total amount)

Did you find this helpful?

My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

Everything on one bill, or separately?

One bill per subscription

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

The consolidated bill is available for new Vikings. Have you been a Viking for a while and would also like to receive a consolidated bill? You can do so here.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

Mobile subscription

This date depends on when your monthly bundle is renewed.

Examples:

If your bundle is renewed on the 3rd → you will receive your bill on the 4th.
Renewal on the 8th → bill on the 12th.
Renewal on the 21st → bill on the 28th.

Internet at home

This depends on the date your internet subscription is activated. This is the date of the confirmation email after activation.

Activated between the 28th and 3rd → bill on the 4th of the following month
Activated between the 4th and 11th → bill on the 12th
Activated between the 12th and 19th → bill on the 20th
Activated between the 20th and 27th → bill on the 28th

After activation, you will automatically receive a confirmation email: the date of that email is your official activation date.

My bill is incorrect

Why is your bill incorrect?

Haven’t paid yet?

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

Unfortunately, it's not possible to delay your payment. We therefore recommend paying your invoice as soon as possible to avoid restrictions on your services.

For mobile subscriptions, this means:

You will no longer be able to make calls, send texts, or use mobile data.
You will still be able to receive incoming calls and text messages.
Calls to emergency numbers will always remain possible.

For internet at home, the internet speed may be limited after some time.

If the payment is still not made afterwards, your services will be completely suspended. This applies to both your mobile subscription and your internet at home.

In short: Due to a decision by the federal government, only operators with their own fixed network can offer the social tariff as of 01/03/2024.

Your Mobile Vikings bill can be entered under the following headings:

61xxx Telephony (total amount excl. VAT)
411xx Reclaimable VAT (VAT amount of your bill)
To 44xxx Supplier Mobile Vikings (total amount incl. VAT)

The VAT deductibility shall be in accordance with the fiscal rules.

Your payment to Mobile Vikings will be recorded as follows:

44xxx Supplier Mobile Vikings (total amount)
To 55xxx financial institution (total amount)

My Mobile Vikings bill

Everything on one bill, or separately?

This is what your bill looks like

Subscription costs

Your usage

Out-of-bundle costs

Combo

Viking Points

Do you have a business account?

So, when can you expect it?

My bill is incorrect

Usage

Viking Points

Out-of-bundle costs

Consolidated bill

Combo advantage

Billing details

Haven’t paid yet?

Your payment overview

Frequently asked questions

Is it possible to delay my payment?

Can I benefit from the social rate?

How should I enter my Mobile Vikings bills in my accounts?

Did you find this helpful?

My Mobile Vikings bill

Everything on one bill, or separately?

This is what your bill looks like

Subscription costs

Your usage

Out-of-bundle costs

Combo

Viking Points

Do you have a business account?

So, when can you expect it?

My bill is incorrect

Usage

Viking Points

Out-of-bundle costs

Consolidated bill

Combo advantage

Billing details

Haven’t paid yet?

Your payment overview

Frequently asked questions

Is it possible to delay my payment?

Can I benefit from the social rate?

How should I enter my Mobile Vikings bills in my accounts?

Did you find this helpful?