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My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

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Everything on one bill, or separately?What does your bill invitation look like?Billing dateMy bill is incorrectUnpaid billMy paymentsFAQ

Everything on one bill, or separately?

One bill per subscription

Easy peasy: for each subscription (mobile and/or home internet), you receive one single Mobile Vikings bill in your account. This gives you a clear and individual overview of the costs and usage for each of your services.

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

A consolidated bill bundles all your subscriptions on one bill. Instead of receiving a separate bill for each product, you will now receive one clear overview of everything together. This makes it easier to keep track of and manage your payments.

The consolidated bill is available for new Vikings. Have you been a Viking for a while and would also like to receive a consolidated bill? You can do so here.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

We work with fixed billing dates: the 4th, 12th, 20th and 28th of the month.

Mobile subscription

This date depends on when your monthly bundle is renewed.

Examples:

  • If your bundle is renewed on the 3rd → you will receive your bill on the 4th.

  • Renewal on the 8th → bill on the 12th.

  • Renewal on the 21st → bill on the 28th.

Internet at home

This depends on the date your internet subscription is activated. This is the date of the confirmation email after activation. 

  • Activated between the 28th and 3rd → bill on the 4th of the following month

  • Activated between the 4th and 11th → bill on the 12th

  • Activated between the 12th and 19th → bill on the 20th

  • Activated between the 20th and 27th → bill on the 28th

After activation, you will automatically receive a confirmation email: the date of that email is your official activation date.

This depends on the date your consolidated bill was activated and the next billing date. 

  • Activated between the 28th and 3rd → bill on the 4th of the following month

  • Activated between the 4th and 11th → bill on the 12th

  • Activated between the 12th and 19th → bill on the 20th

  • Activated between the 20th and 27th → bill on the 28th

Your first bill may look different depending on when your consolidated bill was activated. You should also take into account any subscriptions that have already been invoiced for that month. Depending on the scenario and date, these will not appear on the first consolidated bill and you will still have to pay them manually.

For example:

Your mobile bundle is invoiced on 4 October and your home internet is invoiced on 12 October. 

  • If you activate your consolidated bill on 22 October, your invoicing date will be the 28th. You will receive your first consolidated bill on 4 November. 

  • If you activate your consolidated bill on 5 October, your first billing date will be 12 October. However, because your mobile has already been billed, it will not appear on the next bill, but on the one after that. You will then receive your first consolidated bill with all subscriptions on 12 November. 

  • If you activate your consolidated bill on 29 October, your first billing date will be the 4th. On 4 November, you will only pay for your mobile phone. You will receive your first consolidated bill on 4 December.

My bill is incorrect

Why is your bill incorrect?

Haven’t paid yet? 

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

No, this is no longer possible as of 01/03/2024. Other operators, like Proximus, do still offer the social rate. If you already had the social rate with Mobile Vikings before 01/03/2024, nothing changes for you.

In short: Due to a decision by the federal government, only operators with their own fixed network can offer the social tariff as of 01/03/2024.

My Mobile Vikings bill - Mobile Vikings