Skip navigation
  • Private
  • Business
  • Abroad
  • Announcements
Mobile Vikings
  • Viking Deals
  • Viking Clan
  • Help
My Viking
Mobile Vikings
My Viking
Viking illustratie

My Mobile Vikings bill

Everything about your Mobile Vikings bill: billing details, payments, and perks all in one place!

Topics on this page
  • Everything on one bill, or separately?
  • What does your bill invitation look like?
  • Billing date
  • My bill is incorrect
  • Unpaid bill
  • My payments
  • FAQ

Everything on one bill, or separately?

One bill per subscription

Easy peasy: for each subscription (mobile and/or home internet), you receive one single Mobile Vikings bill in your account. This gives you a clear and individual overview of the costs and usage for each of your services.

Please note that billing dates may vary. You will receive your bills on different dates, depending on when each specific subscription was activated.

For prepaid cards, a bill does not apply; you manage your balance and usage via your My Viking account.

Multiple subscriptions on one bill invitation

A consolidated bill bundles all your subscriptions on one bill. Instead of receiving a separate bill for each product, you will now receive one clear overview of everything together. This makes it easier to keep track of and manage your payments.

For existing Vikings who already have multiple active subscriptions, it is already possible to switch to a consolidated invoice manually. You can do so here! In a subsequent phase, this will be activated automatically for everyone with multiple subscriptions.

Prefer to keep your bills separate? Simply tick the option here, and from next month onwards, all your subscriptions will be billed separately again.

This is what your bill looks like

Your bill invitation shows the cost of your subscription. This amount depends on the mobile or internet subscription you’ve chosen.

Just like in the Mobile Vikings app, your bill includes an overview of your usage. Both for your mobile number and your internet at home.

Used more than what’s included in your plan? Extra data, minutes, or texts outside your bundle will appear as separate out-of-bundle costs on your bill.

Enjoying the combo advantage? Then you’ll see a € 3 discount on your bill. Nice bonus!

Your bill includes an overview of the Viking Points that were used. Heads-up: for subscriptions, Viking Points are applied automatically.

If you don't pay your invoice on time, you'll first receive a reminder by email. If the payment still isn't made afterwards, we will charge €6.50 in reminder fees for the next reminder. The legal maximum is €20 per collection entry. You'll find these costs on your next invoice and in the invoice details in your My Viking account.

Do you have a business account?

Do you have a business account and questions about your bill?

Check this page

So, when can you expect it?

  • I have one bill per subscription
  • I have multiple subscriptions on one bill

My bill is incorrect

Why is your bill incorrect?

Does your usage look different? Read more about it here.

Our bills are generated a few days before the invoice date. Did you receive your Viking Points shortly before or after that bill? Then they could not be included. Don't worry, your Viking Points will automatically be deducted from your next bill.

Did you make calls abroad or contact numbers abroad this month? Or did you use premium services? If so, your bill may be a little higher. Read more about this here.

Have you recently activated a consolidated bill? You may be in a transition period, which is why your bill looks different. Read more about this here.

Is the rest of your bill correct, but your combo is active and you have not received the discount? Please contact our helpdesk and we will be happy to help you. 

Would you like to change the billing details of an old bill? Then contact us.

Haven’t paid yet? 

Got an outstanding bill or having trouble with the payment? Be sure to check the page below.

Unpaid bill

Your payment overview

Want to know more about your payments, payment methods, or did something go wrong with a payment? You’ll find all the info on the page below.

My payments

Frequently asked questions

Unfortunately, it's not possible to delay your payment. We therefore recommend paying your invoice as soon as possible to avoid restrictions on your services.

If a payment remains outstanding, we will send several reminders for both mobile subscriptions and internet at home. If your invoice is still unpaid afterwards, your services may gradually be restricted.

For mobile subscriptions, this means:

  • You will no longer be able to make calls, send texts, or use mobile data.

  • You will still be able to receive incoming calls and text messages.

  • Calls to emergency numbers will always remain possible.

For internet at home, the internet speed may be limited after some time.

If the payment is still not made afterwards, your services will be completely suspended. This applies to both your mobile subscription and your internet at home.

Is it possible to delay my payment?

No, this is no longer possible as of 01/03/2024. Other operators, like Proximus, do still offer the social rate. If you already had the social rate with Mobile Vikings before 01/03/2024, nothing changes for you.

Did you already have the social tariff with Mobile Vikings before 01/03/2024? You can continue to benefit from it as long as you keep the same product and the same connection. If you move or change your product, the social tariff will end and you cannot apply for it again with Mobile Vikings.

In short, the decision of the Belgian federal government means that, as of 01/03/2024, only operators with their own fixed network will offer the social tariff.

Can I benefit from the social rate?

Your Mobile Vikings bill can be entered under the following headings:

  • 61xxx Telephony (total amount excl. VAT)

  • 411xx Reclaimable VAT (VAT amount of your bill)

  • To 44xxx Supplier Mobile Vikings (total amount incl. VAT)

The VAT deductibility shall be in accordance with the fiscal rules.

Your payment to Mobile Vikings will be recorded as follows:

  • 44xxx Supplier Mobile Vikings (total amount)

  • To 55xxx financial institution (total amount)

How should I enter my Mobile Vikings bills in my accounts?

Did you find this helpful?

Your feedback
Mobile Vikings
  • Combo
  • Internet
  • Fiber
  • Subscriptions
  • Prepaid
  • Viking Deals
  • My SIM cards
  • Viking Points
  • Account
  • Top up SIM card
  • Discover the Mobile Vikings app
  • Activate SIM card
  • Configure your phone
  • Terms of use
  • Right of withdrawal
  • Accessibility
  • Jobs
  • Help & Support
Mobile Vikings nv © 2026 All rights reserved.
Kempische Steenweg 309/1, 3500 Hasselt, KBO no. 886.946.917

We use fixed billing dates: the 4th, 12th, 20th, and 28th of each month. Your billing date is automatically determined based on the start date of your subscription. It cannot be changed manually, not even by our customer service.

Your billing date can only change if you:

  • change your tariff plan; or

  • renew your bundles earlier.

In that case, a new billing date will be assigned automatically, depending on when the change takes place.

Example of when you can expect your bill: