My payments

To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management access over the SIM card in question. We explain how to do this below:

1. 1.

   Log in to the account without a payment method and go to your SIM card settings in My Viking. You can only do this once your SIM card is active.

2. 2.

   Choose ‘Give access’ and then 'Give someone access'.

3. 3.

   Enter the email address of the account with the payment method. Confirm with your password.

4. 4.

   Log in to the account with the payment method and accept the management rights for the SIM card.

5. 5.

   Go to your payment methods to link the new SIM card to your payment method.

When activating your direct debit fails, you can remove the refused payment method and create a new one via My Viking.

Did this cause your payment to fail? In that case, we'll send you an e-mail so you can pay for your invoice or payment invitation manually. If you have a prepaid SIM card, your (remaining) calling credit will be revoked.

Contact your bank to find out why the payment was declined. Due to privacy regulations, your bank isn’t allowed to share that information with us directly. In most cases, it’s due to insufficient funds at the time of the payment.

We automatically submit your invoice for payment up to two times. If all attempts fail, your direct debit will be blocked.

Important: If you make a manual payment at the same time we submit the payment to your bank, a double payment may occur. If that happens, please contact our helpdesk.

What should I do next?

• Pay your outstanding payment invitation or invoice manually via your My Viking account.

• Top-ups can also be done manually.

• Want to use direct debit again? Just add a new payment method in your account - you can use the same details as before.

Unfortunately, it's not possible to delay your payment. We therefore recommend paying your invoice as soon as possible to avoid restrictions on your services.

If a payment remains outstanding, we will send several reminders for both mobile subscriptions and internet at home. If your invoice is still unpaid afterwards, your services may gradually be restricted.

For mobile subscriptions, this means:

• You will no longer be able to make calls, send texts, or use mobile data.

• You will still be able to receive incoming calls and text messages.

• Calls to emergency numbers will always remain possible.

For internet at home, the internet speed may be limited after some time.

If the payment is still not made afterwards, your services will be completely suspended. This applies to both your mobile subscription and your internet at home.

No, this is no longer possible as of 01/03/2024. Other operators, like Proximus, do still offer the social rate. If you already had the social rate with Mobile Vikings before 01/03/2024, nothing changes for you.

Did you already have the social tariff with Mobile Vikings before 01/03/2024? You can continue to benefit from it as long as you keep the same product and the same connection. If you move or change your product, the social tariff will end and you cannot apply for it again with Mobile Vikings.

In short, the decision of the Belgian federal government means that, as of 01/03/2024, only operators with their own fixed network will offer the social tariff.

Previously, it was not possible to receive a single bill for multiple subscriptions. Starting from 06/2025, this will gradually change. We’ll begin with all new Vikings, they will automatically receive a consolidated bill if they have more than two products. Existing Vikings who switch from one to multiple products from June onwards will also automatically receive a consolidated bill starting from the following month.

For Vikings who already have multiple products, it’s already possible to switch to a consolidated bill manually. You can do this here! In a next phase, this will be activated automatically for everyone with multiple products.

Would you still prefer to receive separate bills instead of a consolidated bill? Then you can easily modify this in your My Viking account.

Our bills are generated a few days before the actual billing date. Did you receive your Viking Points shortly before or after that? Then they couldn’t be included in time. No worries, your points will be automatically applied to your next bill.

Is your combo active but you didn’t receive the discount? Then be sure to get in touch with our helpdesk, we’ll be happy to sort it out for you.