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My Viking
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My payments

Pay your way: automatically or manually, in the app or on the website.

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Payment methodsPayment failedViking PointsFAQ

How to manage your payments

You can set up automatic payments via your My Viking account using VISA, MasterCard, or direct debit.

  • Prepaid sim card? Choose a payment method for manual, automatic, or SMS top-up.

  • Subscription? Your payment invitation is paid automatically via your selected payment method.


Have an outstanding balance? You can choose whether to pay it right away with your new method, or handle it manually.


Payments are usually processed within 6 to 12 days, though it can sometimes take longer. If a payment fails, your credit may be withdrawn and/or your invoice marked as unpaid. After two failed attempts, we’ll block your payment method.


Log in to your My Viking account (via the app or website) and go to ‘Payment invitations’. There, you can easily pay any outstanding amounts using the available payment methods.


Prefer to pay by bank transfer? No problem. You’ll find a structured reference on your invoice, make sure to copy it exactly when making your payment so we can match it correctly. Keep in mind that it may take 3 to 5 working days for your bank to process this type of payment.


Can’t find the structured reference on your invoice? Just contact our helpdesk and we’ll provide it for you.

Uh-oh, payment issue?

Did your payment fail or are you getting an error message? There could be a few reasons:

  • Your bank declined the payment

  • There’s not enough money in your account

  • Your card details are incorrect

  • Authentication failed

  • Your card has expired or was deactivated

Not sure what’s going on? Best to check with your bank first. Was the payment successful, but your bill still shows as unpaid? Check the page below to see how to fix it.

How do I use my Viking Points?

Subscription

Your Viking Points are automatically applied to your next payment invitation or invoice. If you have enough, we’ll cover the full amount. If not, we’ll deduct what we can. You can’t choose which subscription or invoice the points are used for, they’re applied automatically.

Prepaid sim card

You’re in control! You can choose to have your Viking Points automatically applied to every top-up, or decide manually each time whether you want to use your points.

Frequently asked questions