Unpaid bill

If you don’t pay your invoice on time, you will first receive a reminder by email. If the payment is still not made afterwards, we will charge €6.50 in reminder fees for the next reminder. The legal maximum is €20 per collection entry. You’ll find these costs on your next invoice and in the invoice details in your My Viking account.

Want to avoid these costs? Easy! Pay your invoice before the due date or simply set up an automatic payment in your My Viking account . That way, you don’t have to think about it.

Missed a payment anyway? Just pay as soon as possible after our first reminder via the website or app. Your payment will be processed right away and you’ll avoid extra costs.

Contact your bank to find out why the payment was declined. Due to privacy regulations, your bank isn’t allowed to share that information with us directly. In most cases, it’s due to insufficient funds at the time of the payment.

We automatically submit your invoice for payment up to three times. If all three attempts fail, your direct debit will be blocked.

Important: If you make a manual payment at the same time we submit the payment to your bank, a double payment may occur. If that happens, please contact our helpdesk.

What should I do next?

• Pay your outstanding payment invitation or invoice manually via your My Viking account.

• Top-ups can also be done manually.

• Want to use direct debit again? Just add a new payment method in your account - you can use the same details as before.

When activating your direct debit fails, you can remove the refused payment method and create a new one via My Viking.

Did this cause your payment to fail? In that case, we'll send you an e-mail so you can pay for your invoice or payment invitation manually. If you have a prepaid SIM card, your (remaining) calling credit will be revoked.