You’ll receive a reminder email 5 and 14 days after the due date of your payment invitation or invoice. Pay easily using the button in that email.
Unpaid bill
Haven’t paid yet? Find out how to pay your payment invitation or invoice, what to do if you’re having payment issues, and which steps to take in case of a late payment.
Your Mobile Vikings bill
Your Mobile Vikings bill, clearly explained. Find out how your payment invitation or invoice is structured, when to expect it, and how Viking Points and the combo advantage are applied.
Time to clear your unpaid bill!
Forgot to pay your payment invitation or invoice? No worries, here’s how to fix it quickly:
My Viking
Or pay via your My Viking account using one of the following methods:
Bancontact
Payconiq by Bancontact app
Mastercard or Visa
Unpaid bill? Here’s what you need to know.
Didn’t pay your bill? Here’s what to expect.
- 1
You receive a payment invitation or invoice with a due date.
- 2
You can pay it manually via your My Viking account, through an automatic payment method, or by bank transfer.
- 3
If you miss the due date and still haven’t paid after 14 days, your number will be switched to minimum service. That means you can only receive incoming texts and calls. You won’t be able to make calls (except to emergency numbers), send texts, or use mobile data.
- 4
Still haven’t paid after 29 days? Then we’ll fully deactivate all your services.
- 5
And after 50 days, your number will be permanently closed. It can’t be reactivated.
- 1
You receive a payment invitation or invoice with a due date.
- 2
You can pay it manually via your My Viking account, through an automatic payment method, or by bank transfer.
- 3
If the bill is still unpaid 14 days after the due date, your internet speed will be reduced to 256 kbps.
- 4
After 50 days without payment, your internet at home will be permanently disconnected and cannot be reactivated.
Frequently asked questions
Contact your bank to find out why the payment was declined. Due to privacy regulations, your bank isn’t allowed to share that information with us directly. In most cases, it’s due to insufficient funds at the time of the payment.
We automatically submit your invoice for payment up to three times. If all three attempts fail, your direct debit will be blocked.
Important: If you make a manual payment at the same time we submit the payment to your bank, a double payment may occur. If that happens, please contact our helpdesk.
What should I do next?
Pay your outstanding payment invitation or invoice manually via your My Viking account.
Top-ups can also be done manually.
Want to use direct debit again? Just add a new payment method in your account - you can use the same details as before.