Lots of mobile data, fewer calling minutes? The other way around? Or a lot of both, of course.
What are you waiting for?
If your SIM card has been stolen or is lost, you have the possibility to block the SIM card and request a new one on your account. To do so, go to 'Settings' > 'SIM settings' or go directly to the page via this link.
If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.
To connect to the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium, you can follow the configuration wizard on our website. If the automatic option doesn't work, please try the manual guide. Also, make sure to restart your device before testing your internet connection.
Didn't find your device in the list? Not to worry. If you use an Android, any other Android device will match yours closely. And just in case, here are all the settings you might need:
Once you've entered all the settings, save all your changes, turn flight mode on and off again before testing your connection. If that doesn't work, please reboot your device and you should be fine.
The standard PIN code of your SIM card is displayed in your account in the section 'Settings' > 'SIM settings'.
If you have entered the PIN code incorrectly three times, your device will require your PUK code. This code is also displayed under 'Settings' > 'SIM settings'. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.
You can find the link to the PUK-code here.
You can request a replacement card here.
Just ordered a new Mobile Vikings SIM card? No problem, the multi SIM card is the standard SIM card we send. It has all sizes, including the nano SIM card.
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! Head over to the ‘Become a Viking’ page to get started.
What do you do to request a new number?
Go to the 'Become a Viking' page and select 'I want a new mobile number'. Then select a payment method for the administration fee and enter the number of one of your Viking friends (to make him or her earn 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Then you just have to read and accept the General Terms and Conditions before being ready to order.
What do you need to transfer your current number?
Got everything? OK, now go to the 'Become a Viking' page and select 'I want to keep my current mobile number'. This service is free of charge. You can also enter the number of one of your Viking friends (to reward him or her 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Select the type of SIM card you need and move on to step 3. Enter the information of your current provider to allow us to make a smooth transfer. Finally, read and accept the General Terms and Conditions and you are now ready to order.
What do we do for your number transfer?