Physical or digital, there’s a SIM for everyone!
Size does matter, at least when it comes to your physical SIM card. Depending on your device, you’ll need a standard, micro or nano SIM.
When you order, we’ll send you a 3-in-1 SIM card, so you’re always covered. It’s standard SIM size, but you can pop out the two smaller formats if needed.
Or go fully digital with an eSIM. Super fast, eco-friendly, and no more fiddling with physical cards.
A traditional SIM card is sent by regular post after you place your order.
Works in every smartphone.
You will receive this SIM card after 3 to 5 working days.
Quite a hassle to switch a SIM card like that. Used many paperclips, have you?
You will immediately receive an email to activate your eSIM.
After activation you will receive a personal QR code. Simply scan it and off you go!
Easily switch between two numbers if your phone supports Dual SIM.
Use a local SIM when travelling outside the EU.
A more eco-friendly choice.
Only compatible with certain smartphones. Check if yours is supported on our eSIM page via the button below.
Ordered a new SIM card? You’ll find your new number in My Viking.
You can always find your existing mobile number(s) in your My Viking products overview.
This number has 19 digits and typically starts with 89323 for Mobile Vikings. You’ll find it on your SIM card or in your phone settings.
Your PIN code unlocks your SIM card.
You’ll only need your PUK code if you enter the wrong PIN three times in a row.
Do you have an eSIM-compatible iPhone, Samsung or Google smartphone? Then you can skip all the following steps. Simply choose to transfer your eSIM automatically while setting up your new device. And boom: you’re good to go.
Lost your device? Got a new phone and automatic eSIM activation isn’t possible? Or want to switch between a physical SIM and an eSIM? Just follow the steps below to get back up and running in no time.
Request a replacement SIM card via your My Viking account and follow the steps.
If your phone has been lost or stolen, you can indicate that you want your old SIM card blocked immediately.
Your new physical SIM card will be sent via bpost, so please allow 3 to 5 working days for delivery. No track & trace is available for SIM card shipments. You will also receive an email with all the necessary information. Replacing your SIM card is completely free of charge.
Request a replacement eSIM via your My Viking account.
If your phone has been lost or stolen, you can request to have your old SIM card blocked immediately.
Right after your request, you’ll receive an email with an activation code to activate your eSIM. Use the red button in this email to activate your new eSIM.
Once activated, you’ll receive a second email with a QR code. Before scanning the QR code, remove the old eSIM profile from your previous device. Attention: the QR code can only be scanned once. If something went wrong during the first scan, please contact our helpdesk.
What is a PUK code?
A PUK code unlocks a blocked SIM card. It consists of eight digits and cannot be changed. You’ll only need it if you enter the wrong PIN three times.
Where can I find my PUK code?
You can find your PUK code in your My Viking account. Select a mobile number under 'Products', then go to the 'SIM card' tab.
Note: This is only available via the web version of My Viking, not via the app.
Good to know
You have 10 attempts to enter your PUK code correctly. After that, your SIM card will be permanently blocked. Unfortunately, we can’t fix this, you’ll need to order a new SIM card for the same number.
