Activate your SIM card

Your SIM card might not be fully activated yet. First, try restarting your device. Still not working? Then try your SIM card in another device to rule out any issues with your phone. If that doesn't solve the problem, contact our helpdesk.

Did you enter the correct digits but still got an error message? Please contact our helpdesk.

Since 2016, it's legally required to verify your identity when purchasing a subscription or prepaid SIM card.

You can verify your identity by making your first payment using Bancontact. The law requires a new identity verification within 18 months after the first transaction.

Are you using a foreign bank account for automatic payments or SMS payments? Then you cannot activate a prepaid SIM card. Your first payment and the verification after 18 months must always be made with a Belgian payment method. For all other payments, you can use any payment method.

You can check your identification status via your My Viking account!

Is it not working with your email address? Try logging in with your phone number instead and vice versa. Also, check if your device automatically capitalizes the first letter of your password.

Still not working or forgot your password? Reset your password. Didn’t receive an email? Don’t forget to check your spam folder.