How
it works

Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here. 

Do you have a physical SIM card? Follow these steps:

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.

What happens?

Below is a brief overview of what happens if you do not pay your mobile subscription on time:

1. You receive an invoice/payment invitation with an expiration date.
2. A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
3. Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
4. You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
5. If you don’t pay your invoice/payment invitation in this phase, your internet et home  will be put on minimum service: you will only be able to surf at minimal speed. In concrete terms, this means back to the nineties for your browsing experience: you will no longer enjoy our superfast internet.
6. If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services. 

Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉

What can I do?

Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.

Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.

Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.

Your Mobile Vikings invoice can be entered under the following headings:

• 61xxx Telephony (total amount excl. VAT)
• 411xx Reclaimable VAT (VAT amount of your invoice)
                      To 44xxx Supplier Mobile Vikings (total amount incl. VAT)
  The VAT deductibility shall be in accordance with the fiscal rules.

Your payment to Mobile Vikings will be recorded as follows:

• 44xxx Supplier Mobile Vikings (total amount)
                      To 55xxx financial institution (total amount)

You can always find your invoices/payment invitations in your My Viking account on the website and app. Of course, you will also receive them every month via e-mail at the e-mail address you linked to your Mobile Vikings account.

That depends on the date your internet subscription becomes active. Perhaps a table would make it more cleare:

This is not possible because the billing date depends on:

• The renewal date of your monthly bundles for your mobile subscription
• The activation date of your home internet subscription.

Therefore, you will receive a separate invoice/payment invitation for each mobile subscription and/or internet at home subscription. Be sure to check out our other useful articles on our FAQ page for all your questions about invoices/payment invitations.

Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.

WHAT WILL HAPPEN?

Below is a brief overview of what happens if you do not pay your mobile subscription on time:

1. You receive an invoice/payment invitation with an expiration date.
2. A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
3. Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
4. You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
5. If you have not paid your invoice/payment invitation within 2 weeks after the expiry date, your number will be put on minimum service. Concretely this means:
   
   • You will only receive incoming text messages and calls.
   • You will not be able to make outgoing calls or send text messages yourself.
   • You can only make calls to emergency numbers.
   • Data usage will be disabled.

1. If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services. In this case, you will also be unable to receive incoming calls and SMS messages.

Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉

WHAT CAN I DO?

Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.

Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.

A Mobile Vikings subscription is a so-called 'prepaid - postpaid' subscription. With a traditional subscription, you pay for everything afterward. With Mobile Vikings, you pay partly in advance, and partly afterward.

So, what does that mean?
You always pay for your bundle in advance, just like with a prepaid SIM card that you top up in advance. That is why you'll receive your first invoice or payment invitation a few days after activating your SIM card.

Your usage out of bundle is paid afterward - postpaid. We can't charge this usage before it's happened. If you'd like, you can limit your out-of-bundle usage. 

If you pay your invoice or payment invitation online (using Bancontact, Visa, MasterCard, ...) the payment is processed within 10 minutes. When paying with bank transfer, it takes longer: up to five working days. 

You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.

To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.

Example 
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...

Legally, we can only send invoices based on monthly usage, not based on top-ups. So it’s possible that one top-up shows up on multiple invoices. But that system is not in accordance with the law.

Do you still want an invoice? You'll still get them with a Mobile Vikings subscription - they’re awesome as well. You can switch via My Viking. 

Don’t know which subscription to choose? Then check out our offer.

You can do this by using an automatic payment method or you can pay manually via your My Viking account (website and app) by selecting one of the following payment methods:

• Bancontact
• Payconic by Bancontact App
• Mastercard or Visa

If you have used one of the above payment methods, your payment will be processed immediately. This will unblock any blocked services within 30 minutes. It's not possible to receive a paper credit transfer with your paper invoice. If you choose to pay by bank transfer, please be aware that it takes 3 to 5 business days for such a payment to be processed in our system.

Usage outside of your bundle will be charged separately. To avoid unpleasant surprises, we will update you once you’ve used more than € 10, € 20, € 30, € 40 of € 50 extra. By default, your out of bundle limit is € 10 or € 50, and you can modify it yourself via My Viking. 

If you lower your limit to € 0, you won’t be able to use non-standard services like international calls, texts, of premium services when you’ve used up your bundle.

Did you reach the limit due to one or more depleted bundles, and want to continue using your SIM card? Renew your subscription or switch to a new one via My Viking.

Your Mobile Vikings invoice can be entered using the following:

• 61xxx Telephony (total amount excl. VAT)
• 411xx VAT to recover (VAT amount of your invoice)
                To 44xxx Supplier Mobile Vikings (total amount incl. VAT)

Your payment to Mobile Vikings will be entered as follows:

• 44xxx Supplier Mobile Vikings (total amount of top-ups
                To 55xxx financial institution (total amount of top-ups)

Even though you still have remaining calling credit, this has been reserved by our system for your next data session. This happens because we automatically reserve 20 MB for your next data session.

Your credit should become available again by rebooting your device or by switching to airplane mode. Doesn't this work? Then a new top up will do the trick!

Call our helpdesk using the free number 1976 or send us a message, we'll look into it!

As soon as a payment method has been configured via your My Viking account, you can indicate the conditions to trigger the automatic top-up of your calling credit. Select one of the following:

• Minimum calling credit: your SIM card will be topped up automatically when your credit drops below e.g. € 5 or € 10.
• The expiry date of your bundle with Viking advantages, the free texts, and data: your SIM card will be topped up automatically a couple of hours before your free bundle expires (i.e. 1 calendar month after your last top-up).
• The minimum amount of mobile data: if you have almost no mobile data left, your SIM card will be topped up automatically within a couple of hours. Your automatic top-up will be triggered when your data credit drops below 100 MB.

You can do this via My Viking. Here, you can select an existing payment method or configure a new one. If you want to add a new payment method, select Visa, Mastercard or direct debit.

• If you choose Visa/Mastercard, you'll need to confirm this using the Visa/Mastercard an your card reader.
• If you select direct debit, you will have to complete a mandate which we’ll send to your bank. It can take up to 10 working days before the bank authorizes this mandate.

If your payment method has been activated, your SIM card will either be topped up automatically or by sending a text message (by sending the message SIM TOPUP to 1984).

Are you experiencing problems with top-up by text message? Then be sure to contact our helpdesk.

You will find an overview of the advantages of each bundle on our ‘Prepaid SIM cards’ page.

Good to know:

• Your bundles (Viking advantage, texts and data) are valid for one calendar month. Your calling credit only expires after 6 months.
• The Viking Advantage is only valid in Belgium and to other Mobile Vikings. This advantage will renew every month.
• Did you choose the Only Data package? In this case, you have neither call credit nor SMS, but an 8 GB package.

Your SIM card can be topped up via your account by clicking on the red button 'Top up SIM card' (displayed at the top of each page) or via 'Top-up' in the My Viking app. Use one of the following methods to top-up:

• Bancontact
• Payconic by Bancontact
• Mastercard or Visa
• Text: send a text with the message "SIM TOPUP" to 1984. Before you can do so, you must set up a payment method.
• Automatic top-up: top-up your SIM card automatically when the calling credit drops below a certain amount. Before you can do so, you must set up a payment method.
• Viking Points: top up your SIM card with Viking Points. 1 Viking Point equals € 1.

Using these payment methods the calling credit will be on your SIM card almost instantly.

Combining payment methods: Your Viking Points can be combined with another payment method to top up your SIM card. 

Check our other useful articles about topping up your SIM card.

You can find an overview of your calls very easily via your My Viking account.

On the website you do that as follows: you click on 'Products', then on the phone number for which you want to check the usage and finally you click on the tab 'Usage'. Under 'Calls' you will find an overview of all your calls.

It works pretty much the same if you’re using the app: you click on 'SIM card' at the bottom and then you click on the tab 'Usage'. Under 'Calls' you will find your calls.

Your calling credit expires after 6 months. You will receive a notification by e-mail about one month before your credit expires.

When you're almost out of calling credit (= when you've used 80%), we'll also let you know, by email and SMS.

As soon as you have out-of-bundle usage, we send you a notification because all of your usage from that point on will be charged on top of your regular bill. Each time you use € 10 out of bundle like that, we send you an email. You might get it a bit too early, though. Sorry!

Of course, you can always consult your account to check your out-of-bundle costs in detail in My Viking.

Usually you will see your usage in real time. The usage visible on your My Viking account or in the My Viking app directly reflects what has been registered on the network. You will see a text when it arrives, a call after you hang up, and a data session after it is closed. It takes up to a few minutes to process recent calls, text messages, and data sessions in your usage. At that time, we also send out our notifications.

In the My Viking app or through your My Viking account, your usage history is under the "Consumption" tab. Here you will find an overview of all data sessions, incoming/outgoing calls and incoming/outgoing text messages.

We cannot verify what your data has been used for. Most devices register your data usage so that you can check this.

• Android: Go to Settings > Connections > Data Usage > Mobile Data Usage.
• iOS: Settings> Mobile network > Mobile Data.

The definition of a ‘data session’ isn't as clear-cut as you might think. Your device does not start a new data session each time you open a new app or visit a website. Instead, it opens an active data session. Keep in mind that a data session can remain active for several days. This depends on the type of device you are using. A data session can be force stopped if you set your device to airplane mode or if you restart it all together.

Premium usage is the usage of third-party services. A few examples: purchasing public transport tickets with SMS, SMS parking, ringtones, 0900 numbers, etc.

These rates are established by those third-party suppliers. Mobile Vikings only collects these amounts (including VAT) and transfers them to the supplier of such a specific service. Therefore, this usage will be mentioned separately on your invoice applying 0% VAT.

If you have multiple numbers on your account, it can sometimes be difficult to distinguish between them. By giving your SIM card a name (or alias), you'll always know which number it belongs to. 😉 To do this, go to your My Viking account via the website. Navigate to 'Product settings' and click on the pencil icon next to 'SIM card name' to change the alias. Et voila!

You can find your SIM card number in 2 ways.

• Find your SIM card number on your SIM card

If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.

• Find your SIM card number in your phone settings

For Vikings with an Android device:

1. Open the Google Play app and download “SIM Card” (free).
2. Open the app and go to the “Information” tab.
3. Your SIM card number is displayed under “SIM card serial number (ICCID)”.

For Vikings with an iPhone or other iOS devices:

1. Open the “Settings” app on your iPhone.
2. Select “General”, then “Info”.
3. The SIM card number is displayed the same as the ICCID number.