All about your SIM card

Have you been waiting for more than five working days? Get in touch with us so we can send you a new SIM card. Please make sure to include the correct delivery address again.

SIM cards are sent by regular mail and therefore do not include track & trace. It is likely that the first SIM card was lost in the mail.

No, that’s not possible. The number you transfer to us, or the number you receive when ordering a new SIM card can’t be changed.

Yes, you can! You can do this through your account settings. The process goes like this:

• Choose the SIM card you want to transfer.

• Enter the details of the person to whom you are transferring the SIM card.

• They will receive an email that has a button to accept the transfer.

• They then need to fill in the necessary information to start the transfer.

• Once the transfer has been completed, the recipient will receive a confirmation email. Done!

Attention!

• Active bundles and/or calling credit on the SIM card expire. The recipient can choose a new subscription or top-up.

• Your linked payment method will be automatically unlinked and will not be transferred along with the SIM card.

• You cannot transfer your SIM card to a minor Viking.

• The recipient will not receive a new SIM card - so be sure to give it to them!

Yes, this is possible via your My Viking account or via the product settings of your SIM card. That person will then become a guest user.

The person does not need to already have a Mobile Vikings account. It is important that they confirm the invitation they receive by email.

You can identify yourself by completing your first payment using Bancontact. The law requires a new identification within 18 months of your first transaction.

If you set up an automatic or SMS payment method with a foreign bank account, you will not be able to activate a prepaid SIM card.

Your first payment and the 18-month verification payment must always be made with a Belgian payment method. For all other payments, any method is accepted.

You can check your identification status via your My Viking account!

Yes, you can! You can have your eSIM automatically replaced and transferred through your My Viking account. There’s no need to scan a QR code or delete your current eSIM profile. Super simple, right? Please note: this option is currently only available for iPhones, Samsungs, and Google smartphones.

This means you can transfer your eSIM from one iPhone to another iPhone, but not from an iPhone to a Samsung, for example. The transfer only works between devices of the same brand. For other brands, this option is not yet available.

Absolutely! As long as the device supports eSIM, the brand doesn’t matter. Just don’t forget to follow the steps above to remove your old eSIM profile from your previous device.

You can request a SIM card for a family member (parents, grandparents, children, grandchildren, siblings), your spouse, your legal cohabitant, or someone you are the legal guardian of.

That’s not possible. If you need an extra SIM card - for example, for your car or tablet - you’ll need to order a new SIM card with a new number.

First, decide whether you want a subscription or a prepaid SIM card. You can choose between a physical SIM card or an eSIM. Just follow the steps on the order page and you’re good to go! ;-)