Managing your mobile price plan has never been easier.
At Mobile Vikings, you can have call, SMS, and data bundles. With a prepaid card, you decide when to activate a monthly bundle and how much you spend, perfect if you want flexibility. Prefer automatic monthly renewals? Then a subscription is your best choice, so you can call, text, and surf worry-free every month.
Your bundle renews on the same day every month. Is your bundle used up and you don’t want to wait? You can manually activate a new bundle via the website or app. It will start immediately, and from then on, your bundle will renew monthly on that new date.
How can I check my usage? Where can I find an overview of my calls? Why am I using so much data?
As soon as your SIM card is active, you can change your subscription anytime in your My Viking account under ‘Product settings’. Choosing a higher or lower plan? You decide when the switch takes effect.
Your new subscription starts with your next bundle period.
Your billing date stays the same.
Unfortunately, you can’t temporarily pause your subscription. If you’re unable to use your subscription for a certain period, we recommend switching to a prepaid card. Note: you must top it up at least once a year and verify your SIM card via a payment.
We’re happy to help!
Not getting enough out of your current plan or paying too much for what you use? Check your usage via the button below and discover which plan suits you best!
Note: this feature is only available for Vikings who have been customers for at least one year.
Want to cancel your subscription? You can easily do so via the product settings of your mobile subscription in your My Viking account by selecting ‘Cancel your phone number’ at the bottom.
Please note: This can only be done via the web version of My Viking, not via the app.
What happens next, depending on what you want to do:
You're switching to another provider
Great! Your new provider will handle everything for you. You don't need to do anything.
Within the EU, you can call and text Belgian numbers without additional roaming charges.
Outside the EU, your data bundle cannot be used. Mobile data is automatically blocked to avoid unexpected costs. Still want to surf? You can with the Global Data Pass, which gives you mobile internet access in many countries outside the EU.
Super handy if you still have plenty of data or calling minutes left. That way, you get the absolute most out of your current bundle.
Your new subscription and new bundles start right away.
You’ll receive an invoice for your new subscription immediately.
Perfect if you need extra data or minutes right now.
Still got unused bundles from your previous plan? They’ll stay active until the end of their bundle period and get used first. After that, they expire.
The day your bundles renew will now match the day you changed your subscription.
Example: Your bundles usually renew on the 8th, but you change immediately on the 28th. Your old bundles remain active until the 8th of next month (and won't renew again). From then on, your new subscription will renew on the 28th of every month.
A plan change is final, so you can’t cancel it once confirmed.
Picked the wrong plan by accident? Just wait until your new subscription is active, and you can change it again in My Viking.
Did you opt to switch at the end of your bundle? Then you’ll have to wait until your new bundle period starts before making another change.
Need extra data without switching plans? We don't offer separate data top-ups. Good to know: with the Viking Clan, you can get up to 4 GB of extra data every month, together with your friends!
We’re sorry to hear you’re not satisfied. We’d love to help you! Call us or send us an email, and we’ll figure it out together.
You want to cancel your subscription but keep your number
Then it's best to switch to a prepaid card. This way you'll keep your number and reload whenever you want.
You want to cancel both your number and your subscription
Please note: this means your number will be deactivated. After that, you'll never be able to use that number again. This will happen at the end of your current bundle period.
Paying a lot but not getting enough in return? Then a prepaid card might not be ideal. A subscription could be more cost-effective. Check out your options here!
Do you want to cancel your prepaid card? Just stop topping it up: your number will then automatically expire. Want to deactivate it immediately? Contact our helpdesk.
Still have credit on your prepaid card? Request your refund here.
Please note:
A refund is only possible if you immediately transfer your number to another operator.
Free bundles are not refunded.
An administrative fee of € 5 will be charged for processing the refund.
You have up to one month after the transfer to request your refund.
Remaining credit cannot be transferred to another Mobile Vikings number.
