Via Mobile Vikings for Business, your employer offers you a business mobile subscription. You become - or remain ;-) - a Viking, with your own account. This means you can also become a member of a Viking Clan, use Viking Deals, or take a private internet subscription yourself. Because this is not offered in the business offer.
Your employer chooses a customized price plan, but unless you receive a € 30 subscription, you are always allowed to upgrade to a higher plan at your own expense. You pay the difference in price yourself.
Costs outside your bundle, such as SMS parking or De Lijn tickets, are normally charged personally, unless your employer provides a monthly allowance for these expenses.
Business for employees
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Employer
Are you responsible for Mobile Vikings subscriptions within your company? On the page for employers, you will find all information about our business subscriptions and the management of your employees' accounts.
How your business account works as an employee
Activation & Viking benefits
Activation
Activating your Business subscription starts with an email invitation from your employer. Click the button in that email and follow the steps on the website to activate your subscription.
Your employer proposes a price plan, but you have the option to choose a more expensive plan; you will pay the price difference yourself (unless you already receive a €30 subscription). Costs outside your bundle, such as SMS parking or De Lijn tickets, are normally charged to you personally, unless your employer provides a monthly allowance for these expenses.
Viking benefits
If you are already a Viking, nothing changes to your account after acceptance. You can continue using Viking Deals to earn Viking Points. Your Viking Points are retained and can be used to pay for personal out-of-bundle costs, for example SMS parking or De Lijn tickets. These costs are charged to your own account, not to your employer.
Regarding your Viking Clan, nothing changes either: you remain a member if you already were one, or you can choose to become a member. More information about the Viking Clan can be found on this page.
Managing your price plan
Adjusting your price plan
You can switch price plans at any time, either yourself or after your employer adjusts their contribution. Below you can read when it is best to switch, and what your price will be if your employer increases or decreases their contribution.
Your employer adjusts your price plan
As soon as your employer increases or decreases the employer’s contribution, you will receive an email. The basic rule is simple: you pay the difference between your price plan and your employer’s contribution yourself. You can never choose a plan that is lower than your employer’s proposal.
Your personal bill
Normally, your billing is handled entirely by your employer. However, in a few specific situations, you as an employee will receive a monthly bill directly. Below you can read when this applies, how you can pay, and what happens if payment is not made on time.
When you pay
You will receive a monthly bill yourself as an employee in three situations:
You chose a higher price plan than the one offered by your employer. In that case, you pay the monthly difference between your plan and your employer’s contribution.
You incur out-of-bundle costs, such as SMS parking, international calls, or premium services like De Lijn tickets. These costs are always charged to your personal account and are only billed when they are used.
Your employer has terminated their Business account. You keep your subscription and phone number, but from that point on, the full subscription fee is billed directly to you.
Out-of-bundle costs
Your employer can set up a monthly allowance for you that fully or partially covers your out-of-bundle costs. Is your usage higher than that allowance? Then the difference is for your account.
Viking Points
You can simply pay your personal bill with Viking Points, whether it concerns the price difference on your price plan or out-of-bundle costs.
Not paid on time?
You will receive two reminders from us: one two days before the due date and one on the due date itself. If payment is not made, your subscription will first be switched to minimum services and reminder costs will be added. At that point, you will no longer be able to call, text, or use mobile data, but you can still call emergency services and receive calls and messages. If payment is still not received afterwards, your subscription will be permanently terminated.
Employer’s invoice
If that invoice is overdue, we will send your employer two reminders: one two days before the due date and one on the due date itself. At that stage, nothing changes for you as an employee.
If the contribution stops
If your employer stops contributing to your subscription, you choose what happens to your subscription and your number. How you specifically arrange this depends on the type of management your employer has.
Your employer manages your number directly from their My Business account. You have two options:
You keep your subscription and number. The full subscription fee will from now on be billed to you. Let your employer know that you want to keep it, so they do not terminate the number.
You terminate your subscription. Your employer will terminate the number for you; you do not need to take any action yourself. If you prefer to port your number to another operator, you should coordinate this with your employer.
If the termination is not completed, your subscription will continue and you will receive the invoice. If you are unsure which type of management applies in your case, please ask your employer.