Viking Points?

After activating a Viking Deal, you’ll receive a confirmation email following your purchase or booking. Then, you’ll need to wait for the partner’s approval before your points become available.

On each specific partner's page, you’ll find an overview of when you can expect the confirmation email and the average waiting period before your Viking Points become available.

Once approved, you can use your Viking Points immediately.

Your Viking Points are calculated based on the purchase amount **excluding VAT and other charges**, such as shipping costs, booking fees, or other additional costs. As a result, you may receive fewer points than expected based on the total amount you paid.

• Check your purchase

Check your invoice and look at the amount **excluding VAT and additional charges**. Your Viking Points are always calculated on this net amount.

• Is the number of points incorrect?

If the number of points is still incorrect after the waiting period, submit a claim using the claim form and select **"Incorrect number of Viking Points received"** as the reason.

• Didn't receive any points?

Sometimes a purchase isn't tracked correctly, for example because an ad blocker was enabled or because you were redirected through another link. If this happens, you can also submit a claim after the waiting period.

No problem. Have that person contact our helpdesk as soon as possible with your name and phone number. We’ll make sure you still receive your Viking Points.

Reserved Viking Points are Viking Points that are (temporarily) unavailable because they are being used for a transaction, such as a top-up or the payment of your invoice.

When you use Viking Points for a payment, the points are reserved until the transaction is completed - usually within a few minutes. If your top-up fails or you don't complete it, the reservation might take a bit longer, and your Viking Points can remain reserved for up to 24 hours. But no worries: you won’t lose them.

Do you have a subscription and see reserved Viking Points? Then they will automatically be used as a discount on your next invoice.

Go to the Viking points overview in your My Viking account and click on ‘Share Viking points’.

Your Viking points will be automatically deducted from the next upcoming invoice or payment invitation on your account. You can’t choose which subscription they’re used for.

No, Viking points you receive after a payment invitation or invoice will automatically be used for your next one. They can’t be applied retroactively.