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Premium numbers or special numbers are numbers you call or text for specific services; tickets for public transport like De Lijn, a helpdesk, sms-parking, ... They normally mention the rates that apply next to the number itself. Below, you'll find a general overview:

• 1xx numbers, 0800 numbers: free (only works in Belgium)
• premium SMS: cost advertised with the premium number
• 070-numbers: max. 0,30 €/min.
• 078-numbers: national rate
• 1204, 1304, 1404, 1207, 1307, 1407, 1212, 1313, 1414: 0.15 €/min., on top of the cost advertised with the number
• 090x-numbers: cost advertised with the number

For numbers like 4666 and 4323, linked to good causes, we don't charge anything. The proceeds of such messages is completely transferred to the good cause in question.

1. You request your SIM card with a subscription or prepaid SIM card online.
2. You confirm your request via email and you receive your SIM card by post in 5 business days at maximum.
3. You go to www.mobilevikings.be/activation to activate your SIM card.
4. After your SIM card has been activated, you wait until you have no reception on your current SIM card anymore. This could take up to 3 business days, but of course, you'll stay reachable in the meantime. 
5. After that, you insert your new Mobile Vikings SIM card in your device and you check your internet settings.

Can I keep my number?

Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. 

Who cancels my current subscription?

 We do this. You don’t have to do anything yourself. The only thing you have to do, is request your Mobile Vikings SIM card online.

How long before I’ll be active and running on the Mobile Vikings network?

• It takes no more than 8 business days after you’ve requested your SIM card online.
• It takes no more than 3 business days after you’ve activated your SIM card, but of course, you'll stay reachable in the meantime. 
  
  

What happens to my subscription at my current provider?

Let’s say your current subscription runs from 1 March until 31 March. If you activate your new SIM card on 15 March, your current provider will only charge you for the period in which you were still active on their network. So, until 15 March in this fictional example. But be sure to ask, because this doesn’t always happen automatically.

Be careful! Depending on the type of subscription, you might have to pay a fee for canceling your subscription prematurely. Luckily, this is only seldom the case with the current contract types..

What happens to my prepaid SIM card at my current provider? 

In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage, but these types of requests are usually turned down.

What we advise: a switch to Mobile Vikings will take no more than 8 business days. If you make sure your calling credit/bundles expire just before you activate your Mobile Vikings SIM card, you won’t lose any calling credit.

No, you’re not bound by a contract. You can come and go as you please, but we hope you’ll stay for a long time.

The general terms and conditions, including the special conditions as described below, apply to the Unlimited subscription.

Special conditions

The Unlimited subscription is a € 29 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers).
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states (except from Belgium) to another member state, including Belgium, with the exception of special numbers (e.g. 070 or 0900 numbers).
• Unlimited mobile surfing in Belgium, 20 GB of which at maximum speed. After 20 GB of usage, you’ll continue to surf unlimited at lowered download speed (512 kbps).
• Free mobile data usage up to 11 GB in the EU, after which you continue surfing at maximum speed at € 0,0053/MB.

Mobile subscriptions have no fixed term. A contract can be cancelled free of charge at any given moment.

The special conditions of the Unlimited subscription can be downloaded here.