COMPARE YOUR
PHONE SUBSCRIPTION

To listen to your voicemail, call 1933 using your Mobile Vikings SIM card. Check our YouTube playlist for handy how-tos about your voicemail. 
 
I want to change my call duration
I want to change the language of my voicemail.
I want to deactivate my voicemail
I want to redirect calls to another number

• After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 20 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below: 

  Activate voicemail after...	Which code?
  30 seconds of ringing	**61*+32456191933**30# + call OR *61*+32456191933**30# + call
  25 seconds of ringing	**61*+32456191933**25# + call OR *61*+32456191933**25# + call
  20 seconds of ringing	**61*+32456191933**20# + call OR *61*+32456191933**20# + call
  Etcetera. Depending on your device the code should start with * or **.

• Change the language of your voicemail quickly and easily via My Viking.

• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.

• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.

• Want to call your voicemail from a different number, or while abroad? Call your own number and press asterisk once you've heard the voicemail message.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set your preferred language

• Set how long it takes for your voicemail to become active

• Set your welcome message

 

You can do this manually via My Viking, or using an automatic payment method. 

It's not possible to receive a paper credit transfer with your paper invoice. To configure your direct debit, choose your automatic payment when selecting your subscription. If you prefer paying by bank transfer, keep in mind that it can take a few working days for your payment to be processed in our systems. In case you want to dispute your invoice/payment invitation, please mail the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.

Redirect either via the settings of your phone or by entering one of the following codes. Replace the number +32456191933 with the number you want to forward calls to when you enter these codes in your own phone.

Redirect if...	Which code?
I don't take the call	(*)*61*+32456191933# + call
There's no network or my device is switched off	(*)*62*+32456191933# + call
I'm in a call	(*)*67*+32456191933# + call
Always	(*)*21*+32456191933# + call
(*) means that you have to enter two asterisks for some devices.

To cancel the redirect, form and call these codes: ##61#, ##62#, and ##67#. Please note that this will also deactivate your voicemail, and you'll have to reactivate it.

A diverted call from one Belgian Mobile Vikings number to another will be charged at the normal rate. If you redirect a call to a foreign number, the international rates apply. You can check them on our roaming page - choose 'Belgium' in the 'from' field. 

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

In that case, you can block your current SIM card and request a new one. To do so, go to your SIM settings. You can also block your device here.

If you request a new SIM card, it will be sent to you by regular mail free of charge. We send out our SIM cards with bpost, so delivery takes 3-5 business days. You will, of course, keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.

To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.

Example 
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...

Tethering/personal hotspot allows you to share the mobile internet connection on your smartphone with one or more different devices. This is usually via WiFi: your device is visible as a possible WiFi-network to connect with. You can also set it up using a USB data cable or Bluetooth.

If your device has this function and you enter the required setting (this is different for each device - check the manual of your device), you will be able to tether.

Do you have an iPhone or iPad, and get a message telling you to contact Carrier to activate your hotspot? Follow the steps below:

• Go to 'Settings' and select 'Mobile Network'.
• Go to 'Mobile data network' and scroll down for the option 'personal hotspot'.
• Enter the correct APN data: web.be, web, and web
• Also see LTE settings? Fill in the same APN data: web.be, web, and web
• Then restart your device to save the settings. Your hotspot will now be available and you can share your mobile Internet with other devices.

You can. Up to 16 GB there are no additional costs for the EU.

Your usage within Belgium isn't included in this 16 GB: only what you use outside of Belgium is. If you use more, every MB used in the EU will be charged at € 0,003/MB. If you use over 20 GB during your bundle period, both within Belgium and abroad, you'll be able to continue surfing at a reduced speed of 512 kbps.

Outside the EU, the normal roaming rates apply, and you can’t use your Unlimited data bundle.

Note: until 24/12/2020 you can use up to 14 GB at no extra cost. Between 24/11/2020 and 24/12/2020 we will adjust this for all subscriptions when your bundle is renewed.

As long as you're in the EU, the same rates as in Belgium apply - no extra costs! To check the rates, including outside of the EU, please visit the roaming page on our website.

Do you have an Unlimited subscription? You'll call and text without any extra costs, within the EU. As for your mobile data: up to 16 GB, there are no additional costs for the EU. If you use more, every MB used in the EU will be charged at € 0,003/MB. Outside the EU, the normal roaming rates apply, and you can’t use your Unlimited bundles.

1. For a Viking Deal

After activating a Viking Deal you will receive a confirmation email within 24 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay

Have you been waiting for a long time?
In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.

2. When you brought in a new Viking

So you've brought in a new Viking. Wonderful! There are now two ways to get your well-deserved 15 Viking Points. Namely:

• That new Viking has a prepaid card. In that case you will get your 15 Viking points after his/her second top-up for which no Viking Points are used.
• The new Viking has a subscription. Simple: after his/her second paid invoice, your 15 Viking Points will be avaiable in your My Viking account. These invoices have to be paid without Viking Points.

In both cases, we will of course send you an email to let you know that your Viking Points have arrived.

 

 

By choosing a new number when you order your SIM card. First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Then, check that you want a new number and follow the steps to finish your order. 

Yes. Upon requesting a SIM card, you have the possibility to add your VAT number in your account. Moreover, since June 30 2020, in an existing Mobile Vikings account it's possible to:

• Add a VAT number 

• Delete a VAT number
• Update a VAT number

You can easily do so via My Viking. Beware: if you link a VAT number to your account, it will be linked to all your subscriptions. In other words, it's not possible to link your VAT number to one single telephone number if you have multiple.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191993**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191993**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.
• Is this not clear enough? Check out our video!

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set your preferred language

• Set how long it takes for your voicemail to become active

• Set your welcome message

 

No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or chat with one of our colleagues on this page. Or e-mail us, and we'll sort it out together. 

Would you rather terminate your subscription or prepaid SIM card? 
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.

If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

• Restart your device several times as soon as you arrive abroad.
• Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
• Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

No, you don’t need a new SIM card to switch to the Unlimited subscription. You can easily switch via My Viking.

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

1. General

These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

2. What is a Clan

Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The additional data bundle linked to a Clan is only valid within Belgium. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

3. Time frame

Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.

4. Creation and composition of a Clan

You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

A Clan consists of a minimum of two and a maximum of four members, of which a maximum of two members are already customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. The other members of the Clan – who must become Mobile Vikings customers if they accept the invitation – join the Clan when they activate their Mobile Vikings SIM card. 

A Mobile Vikings phone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different phone number. 

5. Data benefit

The additional data bundle linked to a Clan is only valid within Belgium.

The more members in a Clan, the greater the data benefit:

• Two members: each member receives a free additional monthly data bundle of 1 GB
• Three members: each member receives a free additional monthly data bundle of 2 GB
• Four members: each member receives a free additional monthly data bundle of 3 GB

When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (3 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (3 GB instead of 2 GB). This change takes place on the expiry date of the additional 2 GB data bundle that is already running.

When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 1 GB. This change takes place on the expiry date of the current 2 GB data bundle.

Vikings with an Unlimited subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (1/2/3 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after a usage of 20 GB.

Example: an Unlimited customer is a member of a Viking Clan with 3 members. He/she receives the same benefit, in this case an additional 2 GB, and will therefore only continue surfing after a reduced speed usage of 22 GB until the renewal of his/her subscription month.

The data benefit of a Viking Clan cannot be combined with the 15 Viking Points benefit that the Viking receives when convincing a new Viking to become a Mobile Vikings customer. If you invite a new Viking to join your Clan, you will not receive 15 Viking Points when the new SIM card is activated by that Viking.

6. Conditions of entry

The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

• The Viking has a subscription with a monthly amount of €15 or higher. Vikings with a prepaid card, or Vikings with a subscription of €10 or €12 per month, cannot join a Clan.
• The Viking has an active SIM card. At the time of joining, this SIM card must not be subject to any of the following processes: 
  • Termination of the number or a (request for) number transfer to another operator
  • Planned switch to a prepaid card
  • Planned switch to a €10 or €12 subscription
• The Viking is not yet part of any other Clan using this specific phone number.
• The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings in Article 7.

Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

• Failure to meet the entry conditions of this Article 6;
• When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
• In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

7. Exit or removal from the Clan

7.1 A Viking will no longer be part of a Clan if any of the following occurs:

• The Viking leaves the Clan via the settings of his or her SIM card;
• The Viking switches the number in question to a prepaid card or to a subscription of €10 or €12;
• The Viking permanently disconnects his or her number or transfers it to another operator.

In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

• When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
• In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
• When the Viking no longer meets the entry conditions described in Article 6.

If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

8. Miscellaneous provisions

Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

 

Version 27/10/2020

Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your internet settings been configured correctly?

• Are you abroad?

• Wanna check whether your SIM card is broken?

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device. Did you receive your SIM card after March 15th 2021, and do you have an Android phone? Download the My Viking app! It will automatically configure your device for mobile internet, and you can use it to manage your SIM card. 🙂

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings
• APN = web.be
• Username = web
• Password = web
• Proxy = [leave blank]
• Port = [leave blank]
• APN-type = default,supl
• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick. 

If you have an iPhone, please make sure VoLTE is disabled by going to settings -> Mobile network -> Mobile data options -> Calls and data -> 4G, VoLTE off

Abroad / Roaming

• Check whether you have roaming enabled
• Choose another available operator and reboot your device
• Switch between 3G/4G/LTE

Try this out in your device’s settings:

• Apple: Settings > Mobile data > select "Enable 4G".
• Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

More info about roaming

Wanna know whether your SIM card is broken?

• Try out your SIM card in another device? If it doesn't work there either, your SIM itself probably is the culprit. Our helpdesk can help you out to fix the problem or replace your SIM card. 

It's currently not possible to merge accounts. You can transfer the authorization of a SIM card to a different account, however. To do this, go to My Viking and select 'authorizations' in the settings of your SIM card. Then follow the steps on the screen!

To consult the settings for each device, please refer to our settings guides. After selecting the type of device, select the option 'Email'. If you need to enter server settings, please use the default settings of your e-mail provider. 

With the Unlimited subscription you surf, call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

In the Unlimited subscription the download speed in Belgium is lowered to 512 kbps when you’ve used 20 GB. This easily allows for email, or WhatsApp for example. As soon as your bundle’s renewed, you’ll surf at top speed again. If you want, in your account on the website or in the My Viking app you can renew your bundle earlier. This will then be shown on your next invoice/payment invitation.

What about abroad?

Up to a usage of 16 GB there, there will be no extra costs. If you use more data, every MB used in the EU will be charged at € 0,003/MB. You’ll do outgoing calls in the EU just like when you’re in Belgium.

Outside of the EU, the normal roaming rates apply, and you can’t use your Unlimited data bundle of calling minutes bundle.

If you have a device that supports 4G and you are in a 4G zone, the only question remaining is how to activate 4G. The settings can vary slightly, but the following steps apply to most devices:

• Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus): Settings > Mobile data > select "Enable 4G".
• Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• HTC (Android): Settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Windows Phone: Settings > Mobile networks > Highest connection speed > LTE.

If, despite configuring the correct settings and being in the right location, you are unable to activate 4G, please contact our customer care team.

Premium usage is the usage of third-party services. A few examples: purchasing public transport tickets with SMS, SMS parking, ringtones, 0900 numbers, etc.

These rates are established by those third-party suppliers. Mobile Vikings only collects these amounts (including VAT) and transfers them to the supplier of such a specific service. Therefore, this usage will be mentioned separately on your invoice applying 0% VAT.

 LTE and 4G are usually used interchangeably, so if you see LTE on your mobile, you can assume that you are surfing via 4G. And vice-versa.

More details? In short: 4G is a network standard that enables a very fast mobile data connection. When 4G was launched, the speed needed to reach that standard was often too high. LTE, which stands for 'Long Term Evolution', is the technology developed to enable those 4G speeds. As that technology got closer to those speeds, the terms became increasingly interchangeable.

• Text "CONSULT" to 1984.
• Go to My Viking. You will be able to see how much calling credit, mobile data, texts and free calling minutes to other Mobile Vikings you have left.
• In the My Viking app: thanks to the My Viking app you have a continuous and real-time overview of your remaining calling credit, usage history, contacts and so much more. You can download it here:

• iOS: you need iOS 10 or higher.
  Android: you need Android 5.0.0 or higher.

You shop online with our Viking Deal partners, earning back up to 15 % of your purchase in Viking Points. 1 Viking Point = € 1 = savings on your next invoice/payment invitation or top-up.

How does it work?
How many Viking Points do I get?
When do I get my Viking Points?
What if something went wrong? 

How does it work?

There are 2 ways to use a Viking Deal:

• Via the Viking Deal page on the Mobile Vikings website or in the Viking App.
  
  This page shows an up-to-date overview of all current partnerships. To activate a Viking Deal, you visit our partner via the red button.
  
  Important to know:
  • You have to be logged in to your Mobile Vikings account.
  • The Viking Deal won't be activated if you surf incognito or have an active adblocker. 
  • Make sure the 'do not track signal' option of your browser is switched off. 
  • There's no limit to the amount of Viking Points you can earn with the Viking Deals, as long as you have an active Mobile Vikings SIM card.
  • Compare prices? Do it before you shop! If you were to open a new tab or a different browser while you are shopping, our cookie will be overwritten with that of the new website. The partner will no longer know you're a Viking, and you won't get Viking Points. 🙁

• Via the Viking Deals plug-in.
  
  Never want to miss a Viking Deal? Our plug-in notifies you when you're browsing one of our partners' webshops, so you'll never miss another Viking Deal again. You simply click the notification to enable the Viking Deal, and you'll earn Viking Points on your purchase.
  
  The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free it for Chrome,Firefox and Safari. 

How many Viking Points do I get?

The amount of Viking Points you'll earn depends on the Viking Deal, and is always mentioned on the specific partner's page. If it's a percentage of your purchase amount, this is always calculated based on your purchase total excluding VAT, service costs, and shipping costs. You will not get any Viking Points if you buy a voucher or a gift card.

When do I get my Viking Points?

You'll get a confirmation of your purchase or booking within 24 hours. At this point, you'll see the points on hold in your Viking Points overview. They'll stay on hold until the purchase or booking has been handled. 

• For a purchase, you'll receive your Viking Points after the exchange period has passed, usually about a month.
• For a booking, you'll receive your Viking Points about 8 to 12 weeks after your actual stay. 

What if something went wrong?

Have you been waiting very long, or were your Viking Points not put on hold? Submit your purchase/reservation through our claim form.