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Special conditions Global Data Pass
- General
These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.
Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.
- What is a Global Data Pass?
The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.
The Global Data Pass is available both for mobile subscriptions and prepaid cards.
The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.
The Global Data Pass is available among the services as listed on the website.
The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.
Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.
The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.
You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.
- Activation of the Global Data Pass
There are 2 ways to activate a Global Data Pass:
- Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
- Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.
4. Payment of the Global Data Pass
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.
If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.
5. The Global Data Pass and travelling in the EU
The Global Data Pass can only be used for mobile data usage in the countries listed above.
If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.
Download these special conditions of the Global Data Pass.
What is a Global Data Pass?
As a Viking, you can use mobile data in various countries outside the European Union with a Global Data Pass. To avoid unexpected high costs, we block the usage of mobile data outside the EU. Without a Global Data Pass it is not possible to use mobile data outside the European Union. In this article we tell you how to purchase and activate a Global Data Pass.
Validity
The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.
How does it work?
You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards. You can choose between three options:
- For 250 MB, you pay 10 euros.
- For 1 GB, you pay 15 euros.
- For 3 GB, you pay 25 euros.
Is your Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle. When your bundle is completely used, your data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.
All terms and conditions of the Global Data Pass can be found on our website.
Where can I use it?
The Global Data Pass is based on the destinations outside the EU most frequently chosen by our Vikings. It allows carefree use of mobile data outside the European Union, in the following countries: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.
Where can I best place my Wi-Fi boosters?
To provide you with the right installation guide, we need to know what type of modem you're using. Based on the pictures below, you can easily find out what type of modem is installed in your home.
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
To make the best use of your Wi-Fi booster, it is best to put it in a central place between your internet box and the device that must be able to receive Wi-Fi. Turn the booster on, and check if the positioning light turns green. Is this not the case? Then place the booster closer to the internet box.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
I have a problem with my Wi-Fi booster. How can I fix it?
To provide you with the right troubleshooting guide, we need to know what type of modem you're using. This way, we can ensure everything goes smoothly! Based on the pictures below, you can easily find out what type of modem is installed in your home.
-
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box:
Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box+:
Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
- B-box3:
- Restart your Wi-Fi booster by pressing the on/off button to switch it off.
- Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
- Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
- Synchronise the Wi-Fi booster and your modem.
-
- Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
- Within 2 minutes press the WPS button on your Wi-Fi booster.
-
- Check that the LEDs on your Wi-Fi booster are lit.
Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.
- Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
- Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
- Unplug your Wi-Fi booster from the wall socket.
- Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.
The Power LED
- Pink: start of the Wi-Fi Booster.
- Orange, white, turquoise: configuration ongoing.
- Blue: the startup is done, connection established.
The Positioning LED
- Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
- Green: perfect signal.
- Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
- Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Red: configuration issue.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.
The Power LED
- Blue: the Wi-Fi Booster+ is on.
- Purple: the Wi-Fi Booster+ is starting up.
- Blinking white: connecting to the internal network, this may take a few minutes.
- Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.
The Positioning LED
- Green: perfect signal.
- Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
- Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Blinking white: a WPS synchronization is being performed.
- Red: the Wi-Fi is not working. The device needs to be rebooted.
- Off: the Wi-Fi is not configured.
If the above tips have not helped, please contact customer service.
How do I install my Wi-Fi booster?
To provide you with the right installation guide, we need to know what type of modem you're using. This way, we can ensure everything goes smoothly! Based on the pictures below, you can easily find out what type of modem is installed in your home.
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for more information about how to install your Wi-Fi Booster.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to install your Wi-Fi Booster. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for more information about how to install your Wi-Fi Booster+.
1. Make sure your Wi-Fi connection is activated: check the button on the back of the Wi-Fi Booster. The button should be set to AUTO.
2. Turn on the Wi-Fi Booster:
- Plug the power cord of the Wi-Fi Booster into an electrical outlet in the same room as the B-box.
- Press the POWER button. The light will illuminate green. Wait for 1 minute until the WPS light turns off.
3. Synchronize the Wi-Fi of the B-box with the Wi-Fi booster:
- Press on the WPS button of your B-box for 2 seconds. The WPS light flashes.
- Then, within 2 minutes, briefly press the WPS button on the Wi-Fi booster.
The lights of the 2 devices will blink and go out after a while.
- When synchronization is complete, the light will remain on.
- You can now pull out the Wi-Fi booster and place it in a central spot between the B-box3 and the device that needs to receive the Wi-Fi signal.
4. Turn the Wi-Fi booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The POWER and Link Quality lights illuminate green.
- Check if the Link Quality light stays green. If not, place the wifi booster closer to the B-box.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the internet box is located.
- Press the power button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box with the wifi booster:
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now lights up white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The Wi-Fi and power lights are now blue.
- You can now pull out the Wi-Fi booster and place it in a central location between the Internet Box and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi booster closer to the Internet Box for better reception.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the Internet Box+ is located.
- Press the POWER button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box+ with the Wi-Fi Booster+ :
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now blinks white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The POWER light is now blue. This can take a few minutes.
- You can now pull out the Wi-Fi Booster+ and place it in a central location between the Internet Box+ and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet, be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi Booster+ closer to the Internet Box+ for better reception.
Can I get Wi-Fi extenders or Wi-Fi boosters through Mobile Vikings?
Wi-Fi boosters are available to rent: a Wi-Fi Booster (for B-box 3 and Internet Box) costs € 3 and a Wi-Fi Booster+ (for Internet Box+) costs € 7 per month, per device.
For the installation, please consult your installer. If the 3 checks in your home show that boosters are appropriate, you can ask the installer to install them. They will appear on your invoice/payment invitation every month.
Has your installation already been completed and would you like to order a booster? Log into your “My Viking” account through our website using this link to order your booster. This one will then be delivered within 3 to 5 business days.
What technical requirements does my Internet at home hardware need to meet?
From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. If you want to install your own equipment, it must meet certain technical requirements. Please note, it is important to keep the Mobile Vikings hardware in storage, that way we can help you should there ever be an outage on your line.
Download the technical requirements for your hardware here:
- Specifications for the ONT box
- Specifications for the router
- Specifications for the VDSL modem
- Specifications for the VDSL NTP
Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
How does a payment method using direct debit, Visa or MasterCard work exactly?
You can set this up in your payment methods in your My Viking account. You can choose between Visa, MasterCard or direct debit.
Do you have a prepaid SIM card? In that case, you can use your payment method for your top-ups, or even use it to top up automatically or via SMS. If you have a subscription your invoice or payment invitation will be paid with your payment method. If you have Viking Points, these will be taken into account first. Note: if you have an outstanding invoice or payment invitation when you create your payment method, you cannot pay it with your new payment method. Your payment method will only be used from the next invoice or payment invitation.
How does the direct debit payment work exactly? When you make a payment (for a top-up, invoice or payment invitation) it takes about 6 to 12 days for the payment to go through on your bank account. Even longer in rare cases. If the payment for whatever reason doesn't go through, your remaining calling credit will be revoked. If you have a subscription, the invoice or payment invitation will be marked as 'unpaid' and you'll be asked to pay for it manually. Your payment method will be blocked as well. Discover what to do if your direct debit has been blocked.
How do I install my own hardware for internet at home?
From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. Below, we give you some tips on installing your own hardware:
- Before you start: make sure to inform yourself about all the aspects involved in using your own hardware. Be sure to check out our useful articles on the FAQ page.
- Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
- Read the manufacturer's manual carefully and follow the instructions; installation varies from device to device.
- Keep the Mobile Vikings hardware in storage: if any issues occur on your line, we will ask you to reconnect our equipment. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.
- The hardware you choose must meet certain technical requirements, you will find them here.
International flights/waters - what are the non-EU rates?
Are you traveling outside the EU? In this case, we automatically block your mobile data to avoid unexpectedly high costs. Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union. Check all the details here.
When traveling by boat on or by plane over international waters, you can reasonably assume your device will no longer connect to an antenna on the ground. Instead, it will connect to a satellite, which can quickly increase the cost.
Do you want to have an idea of those costs? Then be sure to check out the calculator on our roaming page and the country you would be calling.
How can I get in contact with Mobile Vikings?
Got a question? We’re here to help!
At Mobile Vikings, we’re all about making things easy for the Viking. You can surely find the answer to your question in our help & support guide. Choose a category here:
Didn’t find an answer to your question?
📞 Give us a call: we're just a call away! Reach us on workdays from 8:30 until 17:30 at either 1976 or 0456 19 19 76.
📝 Fill out our webform and we’ll get back to you as soon as we can.
Visit us
Want to drop by? Our office is located in Hasselt:
Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt
Phone: +32 456 19 19 76
Email: info@mobilevikings.be
Tips & tricks to improve your Wi-Fi and internet at home
1. How to place your modem?
- Preferably, you place the modem more than a metre above the ground. This gives you better Wi-Fi coverage.
- It’s also important to keep the modem more than a metre away from other electrical appliances to avoid interference.
- Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.
If your modem is installed far away from other rooms/floors. It’s best to order Wi-Fi boosters to expand your Wi-Fi connection. More information about boosters can be found here.
2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:
- The internet is faster.
- There is no interference from other electrical devices.
- You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
- If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.
Ethernet cables are available in every electronics shop, or online from one of our Viking Deals partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.
3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.
4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.
5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.
6. Test your line
Is your connection very slow or is it constantly interrupted?
- Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
- Measure your speed via the speed test in your My Viking account. Make a note of the download speed achieved.
- Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.
If there is a major difference in speed, you need to restart your modem:
- Switch the modem off by pressing the on/off button on the back.
- Wait about ten seconds.
- Switch the modem on again.
7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.
How do I switch to Mobile Vikings from a different provider?
- You request your SIM card with a subscription or prepaid SIM card online. You also have the choice between an eSIM or a physical SIM card. A physical SIM card is delivered within 5 working days. You can activate an eSIM immediately after your order.
- Activate your Mobile Vikings SIM card after you receive it, and wait until your reception with your current provider falls off. That happens within 24 hours.
- If you have a physical SIM card, change your SIM card after your current carrier's network is lost. You can activate an eSIM immediately after your order.
A few nice-to-knows
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
They are performing Fiber works in my street. Will Fiber be immediately available to me then?
The rollout of Fiber near or at your home does not mean that it will be available right away. In some cases, the work is carried out in zones: Fiber is fully rolled out per planned zone before it is made available. You may therefore have to wait a while before you are able to use Fiber.
How do I activate my physical SIM card?
Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here.
Do you have a physical SIM card? Follow these steps:
- Visit www.mobilevikings.be/en/activation.
- Enter the last four digits of your Mobile Vikings SIM card number.
- That's it!
- Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
- Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.
What happens if I don't pay my invoice or payment invitation of my internet subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
What happens?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you don’t pay your invoice/payment invitation in this phase, your internet et home will be put on minimum service: you will only be able to surf at minimal speed. In concrete terms, this means back to the nineties for your browsing experience: you will no longer enjoy our superfast internet.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
What can I do?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.
Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
How should I enter my Mobile Vikings invoice in my accounts?
Your Mobile Vikings invoice can be entered under the following headings:
- 61xxx Telephony (total amount excl. VAT)
-
411xx Reclaimable VAT (VAT amount of your invoice)
To 44xxx Supplier Mobile Vikings (total amount incl. VAT)
The VAT deductibility shall be in accordance with the fiscal rules.
Your payment to Mobile Vikings will be recorded as follows:
-
44xxx Supplier Mobile Vikings (total amount)
To 55xxx financial institution (total amount)
Where can I find my invoices or payment invitations?
You can always find your invoices/payment invitations in your My Viking account on the website and app. Of course, you will also receive them every month via e-mail at the e-mail address you linked to your Mobile Vikings account.
When is my internet subscription billed?
That depends on the date your internet subscription becomes active. Perhaps a table would make it more cleare:
Can I receive 1 invoice for all my numbers and/or subscriptions?
This is not possible because the billing date depends on:
- The renewal date of your monthly bundles for your mobile subscription
- The activation date of your home internet subscription.
Therefore, you will receive a separate invoice/payment invitation for each mobile subscription and/or internet at home subscription. Be sure to check out our other useful articles on our FAQ page for all your questions about invoices/payment invitations.
What happens if I don't pay my invoice or payment invitation of my mobile subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
WHAT WILL HAPPEN?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you have not paid your invoice/payment invitation within 2 weeks after the expiry date, your number will be put on minimum service. Concretely this means:
- You will only receive incoming text messages and calls.
- You will not be able to make outgoing calls or send text messages yourself.
- You can only make calls to emergency numbers.
- Data usage will be disabled.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services. In this case, you will also be unable to receive incoming calls and SMS messages.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
WHAT CAN I DO?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
My SIM card has only just been activated. Why did I already receive an invoice or payment invitation?
A Mobile Vikings subscription is a so-called 'prepaid - postpaid' subscription. With a traditional subscription, you pay for everything afterward. With Mobile Vikings, you pay partly in advance, and partly afterward.
So, what does that mean?
You always pay for your bundle in advance, just like with a prepaid SIM card that you top up in advance. That is why you'll receive your first invoice or payment invitation a few days after activating your SIM card.
Your usage out of bundle is paid afterward - postpaid. We can't charge this usage before it's happened. If you'd like, you can limit your out-of-bundle usage.
I've paid my invoice or payment invitation. Why is it still marked as unpaid?
If you pay your invoice or payment invitation online (using Bancontact, Visa, MasterCard, ...) the payment is processed within 10 minutes. When paying with bank transfer, it takes longer: up to five working days.
When do I receive my invoice?
You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.
To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.
Example
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...
Why don't I receive invoices for prepaid SIM cards?
Legally, we can only send invoices based on monthly usage, not based on top-ups. So it’s possible that one top-up shows up on multiple invoices. But that system is not in accordance with the law.
Do you still want an invoice? You'll still get them with a Mobile Vikings subscription - they’re awesome as well. You can switch via My Viking.
Don’t know which subscription to choose? Then check out our offer.
How do I pay my invoices?
You can do this by using an automatic payment method or you can pay manually via your My Viking account (website and app) by selecting one of the following payment methods:
- Bancontact
- Payconic by Bancontact App
- Mastercard or Visa
If you have used one of the above payment methods, your payment will be processed immediately. This will unblock any blocked services within 30 minutes. It's not possible to receive a paper credit transfer with your paper invoice. If you choose to pay by bank transfer, please be aware that it takes 3 to 5 business days for such a payment to be processed in our system.
What's the maximum extra out-of-bundle amount I'd have to pay?
Usage outside of your bundle will be charged separately. To avoid unpleasant surprises, we will update you once you’ve used more than € 10, € 20, € 30, € 40 of € 50 extra. By default, your out of bundle limit is € 10 or € 50, and you can modify it yourself via My Viking.
If you lower your limit to € 0, you won’t be able to use non-standard services like international calls, texts, of premium services when you’ve used up your bundle.
Did you reach the limit due to one or more depleted bundles, and want to continue using your SIM card? Renew your subscription or switch to a new one via My Viking.
How do I enter my Mobile Vikings invoice in my accounting?
Your Mobile Vikings invoice can be entered using the following:
- 61xxx Telephony (total amount excl. VAT)
- 411xx VAT to recover (VAT amount of your invoice)
To 44xxx Supplier Mobile Vikings (total amount incl. VAT)
Your payment to Mobile Vikings will be entered as follows:
- 44xxx Supplier Mobile Vikings (total amount of top-ups
To 55xxx financial institution (total amount of top-ups)
I have € 2 of calling credit left but I can't call, surf or text. What do I do?
Even though you still have remaining calling credit, this has been reserved by our system for your next data session. This happens because we automatically reserve 20 MB for your next data session.
Your credit should become available again by rebooting your device or by switching to airplane mode. Doesn't this work? Then a new top up will do the trick!
I accidentally topped up twice in a row. What do I do?
Call our helpdesk using the free number 1976 or send us a message, we'll look into it!