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No, you’re not bound by a contract. You can come and go as you please, but we hope you’ll stay for a long time.

Still have questions? Take a look at our terms and conditions.

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:

*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #

Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.

Well, the Mobile Vikings subscriptions for internet at home have an unlimited usage (download and upload), so use it to the maximum. 😉 All kidding aside, we are working on making this available through your My Viking account in the future.

Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.

You can do so in your My Viking account. Some important remarks about this:

• Your connection will be deactivated in the following hours.
• In the days following your cancellation, you will receive via e-mail a pro rata final invoice (= the normal monthly rate minus the period that your connection will not be active), or a credit note (= refund for the period that your connection will not be active) if you have already received your monthly payment invitation/invoice.
• You return your modem and/or booster via bpost within 2 weeks. You can find the shipping label in your My Viking account too.
• Any active mobile number(s) will not be cancelled because of this.

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

• IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
• Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.

Let's briefly summarise which phones visual voicemail will become available for:

• For iOS: all phones with iOS18 or higher
• For Samsung: all phones that receive Samsung updates, and that have the latest Samsung update installed rolled out during 2024
• For all other Android phones: all phones that use the Google dialler app (and not a custom build), that receive Google dialler updates via the Google Play Store, and that have the latest Google dialler update installed

When will visual voicemail be available?

From April 2024, we will start the automatic rollout of visual voicemail for the various Android phones. From autumn also for iOS devices, for which we depend on Apple. If you prefer to use classic voicemail, you can of course switch visual voicemail off.

It's quite a challenge to provide a concrete timing: we do not only have to follow the pace of Apple (for iOS) and Google (for Android), but also that of manufacturers such as Apple, Samsung, Google,... As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.

First of all, you have to decide whether you want to order a SIM card with a subscription or a prepaid card. When ordering, indicate that you want a new number. Now follow the steps to complete your order and DONE! 😉

You can do that in your phone's security settings.

If this function is not available, you can instead form and call the following code: (*)*04*[old PIN]*[new PIN]*[new PIN]#. Insert this code and press "Call".

(*) for some devices only one * is required before the code.

Don't panic: you can always fall back on our useful installation guide. Should you still encounter problems, we are of course here to help you further with the installation. Do you need extra help? Feel free to contact us! 

Has your phone been lost or stolen? You can request a new SIM card and block the old one via your My Viking account. You can also block your device. To do so, you need its IMEI-number which you can find on your invoice or its packaging. 

The IMEI number is a unique code for your device, composed of 15 digits. Are you using Dual SIM? Then you have two IMEI numbers: one for each SIM slot. With eSIM, the IMEI number works the same way as with a physical SIM card.

You can also get the IMEI number anytime by calling *#06# for free.

You can do the following in preparation for the installation:

1. During the installation, an adult must be present who also knows your preferences, such as the location of the modem. The contact person you specified at the time of placing your order will receive a text message 2 days in advance and a phone call 30 minutes before the appointment.
2. Find out where the entry cable enters your house or building. For example, through the garage, basement, living room, shop, etc. Make sure that our installer can easily access this space.
3. Make sure that there is a free and working socket as close as possible to the modem.
4. Think in advance about the internal cabling and the location of your equipment. Are there any cables already present? Will you install the cables yourself or will our installer do it? Which devices do you want to connect and how many? Where are they located? The installer will check your current cabling together with you to see what's needed. If necessary, new cables will be laid (this is free for new cabling not exceeding 20 m and without the need for drilling through a floor/ceiling). 
5. If needed, have your laptop/PC and/or mobile phone ready on the day of installation.

If you live in an apartment building, be sure to notify the syndic of your homeowner’s association in advance about your installation. They can help you with this.

In case of a new building or renovation, you are advised to install a conduit (not only for your telecom). Make sure it has a diameter of at least 50 mm, with a flat inner wall and a pull wire inside.

And do not forget: the installer is from Proximus so there is no need to panic. 😉

In that case, you can block your current SIM card and request a replacement SIM card. To do so, go to your SIM settings. You can also block your device there. We also recommend that you always file a police report.

For regular SIM cards

If you request a new SIM card, it will be sent to you by regular mail free of charge. We send out our SIM cards with bpost, so delivery takes 3-5 business days. You will, of course, keep your phone number and your remaining calling credit. To block your device we need some extra information:

• what was the type of device;
• where did you lose your device (city);
• what was the time when you lost it (day and time);
• what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

For eSIMs
If your smartphone is lost or stolen, you can have your eSIM blocked and request a replacement eSIM. You can also do this via your SIM settings. You will then immediately receive an e-mail with the necessary instructions to activate it.

1. Place your modem centrally in your home

Where is the best place for your modem?

• Preferably, you place the modem in the centre of your home, in an open space (not in a cupboard) and more than a metre above the ground. This gives you better Wi-Fi coverage.
• Preferably, you keep the modem or Wi-Fi Booster more than a metre away from other electrical appliances to avoid interference.
• Is your modem in the basement? The Wi-Fi reception on the other floors will often be weak. It is preferable to install the modem on the ground floor.

How to place the modem

Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.

2. Cables are fine too

Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:

• The internet is faster.
• There is no interference from other electrical devices.
• You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
• If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.

Ethernet cables are available in every electronics shop, or online from one of our Viking Deals-partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.

3. Beware of devices that interfere with Wi-Fi

Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.

4. Old devices slow down Wi-Fi

Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.

 
5. Don't overload your Wi-Fi

The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.

 
6. Test your line

Is your connection very slow or is it constantly interrupted?

1. Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
2. Measure your speed via the speed test in your My Viking-account. Make a note of the download speed achieved.
3. Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.

If there is a major difference in speed, you need to restart your modem:

1. Switch the modem off by pressing the on/off button on the back.
2. Wait about ten seconds.
3. Switch the modem on again.

 7. Your connection immediately after your installation

After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.

You can identify yourself by doing your next payment with Bancontact, VISA of MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

With the My Viking app, your life as a Mobile Viking will become a lot easier. This is what you can do with it:

• Check your balance and usage
• Top up your SIM card or renew your subscription
• Use Viking Deals and save on your phone bill
• Switch to a different rate plan
• Check and manage your Viking Points
• Search our FAQ if you have questions
• Contact the helpdesk

To use the Mobile Vikings app, the only thing you need is a Mobile Vikings account.
Download it here:

iOS: iOS 10.
Android: Android 5.0.0

To become a member of an existing Viking Clan of 2 or 3 Vikings you have several possibilities:

You are already a Mobile Viking

In that case you cannot become a member of an existing Viking Clan of 2 or 3 Vikings, but you can start your own Viking Clan if you have an active subscription that's eligible. That's very easy, by the way. In your My Viking account on the website you will find your personal invitation link. You can send it to another Mobile Viking to form a Viking Clan of 2. Important to know: someone can become a member of a Viking Clan up to 7 days after activation of his/her subscription.

You are not a Mobile Viking yet

Then you have 2 options:

• You activate a new Mobile Vikings phone number with an eligible subscription (as of € 15). After your activation via the invitation link you received, you automatically become a member of the Viking Clan to which you have been invited.
• You transfer your existing phone number to Mobile Vikings and activate an eligible subscription (as of € 15). After your activation via the invitation link you received, you will automatically become a member of the Viking Clan to which you have been invited.

More details about the terms and conditions of a Viking Clan can be found here.

You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.

To activate your eSIM, follow these steps:

• Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Click on the red button in the email to access your My Viking account and enter the code there.
• Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.

Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!

This can be for several reasons:

• Your purchase or booking has been registered in the meantime
  In that case, the Viking Points are now on hold, or you may have already received them. You can check this in your My Viking account.
  
• We did not receive any commission for your purchase or booking
  The Viking Points you receive when you buy or book something through a Viking Deal are a commission that we receive from our partner and pass on to you. If you visited other websites during your purchase, such as a Google Advertisement, a price comparison site, blogs, etc., the commission may have gone to to another party. The partner will not pay us any commission and we will therefore not be able to give you Viking points.
  
• The purchase did not meet the terms
  Most Viking Deals have their own terms and conditions. For example, they often can't be combined with other discounts, or you are not allowed to place your order from a business account, ... You can check the conditions for each Viking Deal on our Viking Deals page.
  
• You entered the wrong order number, amount or expected number of Viking Points.
  Be sure to check the information you enter carefully. It is important that you select the correct date of purchase and enter the order number correctly. Otherwise, the partner cannot find your purchase and your claim will be rejected. If you enter an incorrect order amount or request too many Viking points, the partner can also reject your claim. Keep in mind that the number of Viking Points is calculated on the purchase amount excluding VAT.

Would you like more information about how the Viking Deals work, and concrete tips to ensure that you never miss out on Viking Points? Then be sure to check our FAQ.

As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.

A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:

Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.

You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.

You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:

• For 250 MB, you pay 10 euros.
• For 1 GB, you pay 15 euros.
• For 3 GB, you pay 25 euros.

The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.

Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.

Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.

All terms and conditions of the Global Data Pass can be found on our website.

1. You request your SIM card with a subscription or prepaid SIM card online. You also have the choice between an eSIM or a physical SIM card. A physical SIM card is delivered within 5 working days. You can activate an eSIM immediately after your order.
2. Activate your Mobile Vikings SIM card after you receive it, and wait until your reception with your current provider falls off. That happens within 24 hours.
3. If you have a physical SIM card, change your SIM card after your current carrier's network is lost. You can activate an eSIM immediately after your order.

Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.

Who cancels my current subscription?

We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.

Can people still reach me during my switch?

Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.

What happens to my subscription at my current provider?

If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.

What happens to my prepaid SIM card at my current provider? 

In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.

To install your modem yourself, you indicate during your order that you want a self-installation. We will then send your modem to your address as quickly as possible, which means you can expect a package within 3 business days if everything goes perfectly. Via the Track & Trace service of bpost, you can follow the status of your package at all times.

Once you have received the modem, you choose when to install it. The instructions on the packaging of the modem will tell you what you need to do to complete the installation. Need more help? You can always count on our installation guide.

That's it! After these short steps, your modem will be ready to provide you with a high-speed Mobile Vikings Internet connection.

Go to your SIM card settings in your My Viking account and request a new SIM card. Here you can indicate why you need a new SIM card. You also have the choice between an eSIM or a physical SIM card. 

For a physical SIM card, we will send you a multi sim as standard. A multi sim card contains all the possible sizes of a sim card you may need: a mini, micro and nano sim card. This way you can choose which size sim card to detach and use.

Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your internet settings been configured correctly?

• Are you abroad?

• Is your physical SIM card broken?

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device.

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings
• APN = internet.proximus.be
• Username = web
• Password = web

• MNC : 01

• APN-type = default,supl
• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick. 

Abroad / Roaming

• Check whether you have roaming enabled
• Choose another available operator and reboot your device
• Are you traveling outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. Do you really want to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.

More info about roaming

Is your SIM card broken?

• Could you try your physical SIM card in another device? If that doesn't work either, then the problem may be with your SIM card itself. Our helpdesk can then help you find another solution or replace your SIM card.

Still no mobile internet after going through all steps? Call our helpdesk for free using the number 1976 or send us a message. 

You need your SIM card number to transfer your number to Mobile Vikings. You can find your SIM card number on your SIM card itself, in the customer zone of your current provider or via your device.

Send an email to info@mobilevikings.com stating your phone number. Our helpdesk will help you out and activate your voicemail as soon as possible.

Why would my voicemail be blocked?
This could happen if you forget your PIN. If you enter the wrong PIN three times, your voicemail will be blocked.

More information about changing the PIN code of your voicemail can be found here.

You can find your SIM card number in 2 ways.

• Find your SIM card number on your SIM card

If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.

• Find your SIM card number in your phone settings

For Vikings with an Android device:

1. Open the Google Play app and download “SIM Card” (free).
2. Open the app and go to the “Information” tab.
3. Your SIM card number is displayed under “SIM card serial number (ICCID)”.

For Vikings with an iPhone or other iOS devices:

1. Open the “Settings” app on your iPhone.
2. Select “General”, then “Info”.
3. The SIM card number is displayed the same as the ICCID number.

 LTE and 4G are usually used interchangeably, so if you see LTE on your mobile, you can assume that you are surfing via 4G. And vice-versa. LTE will also appear on your device if you have activated VoLTE.

More details? In short: 4G is a network standard that enables a very fast mobile data connection. When 4G was launched, the speed needed to reach that standard was often too high. LTE, which stands for 'Long Term Evolution', is the technology developed to enable those 4G speeds. As that technology got closer to those speeds, the terms became increasingly interchangeable.