Gsm-abonnementen

Yes, you have two options:

• When requesting a SIM card, you have the possibility to add your VAT number in your account.
• You can also add, edit or delete your VAT number afterwards in your My Viking account. To do so, go to your account and open the tab ‘Profile’. Then click on the pencil next to ‘Billing information’. At the bottom you can indicate that you have a VAT number and fill it in.

Previously, it was not possible to receive a single invoice for multiple subscriptions. Starting from 06/2025, this will gradually change. We’ll begin with all new Vikings, they will automatically receive a consolidated invoice if they have more than two products. Existing Vikings who switch from one to multiple products from June onwards will also automatically receive a consolidated invoice starting from the following month.

For Vikings who already have multiple products, it’s already possible to switch to a consolidated invoice manually. You can do this ! In a next phase, this will be activated automatically for everyone with multiple products.

Would you still prefer to receive separate invoices instead of a consolidated invoice? Then you can easily modify this in your My Viking account.

Shop online with our Viking Deals partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1. Use your Viking Points to pay (partially) your next invoice/payment invitation.

How does it work?
 

1. For every new purchase, go to the Viking Deals page on our website or through the app.
2. Choose your partner, a pop-up will appear with more information about the deal.
3. Click the red "Shop Now" button to activate the Viking Deal and you will be redirected to the partner's webshop.
4. Make your purchase in this window and you will automatically receive your Viking points.

Don’t miss any Viking Deals

Our plug-in notifies you when you’re browsing one of our partners’ webshops. Click on the notification to activate the Viking Deal and earn Viking Points on your purchase. 

The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free for Chrome, Firefox, Edge and Safari. Please keep in mind that the plug-in doesn't work for bol.com, Aliexpress or Coolblue.

Shop smarter than ever with Viking Deals! Not only can you now buy gift cards from top brands like Zalando and bol, you also earn Viking Points instantly, no delay. Use your gift card online or in-store, and save on your Mobile Vikings bill.

Got a question or did something go wrong with your order? No worries, we’re here to help. Below are answers to the most frequently asked questions:

• I bought a gift card via Viking Deals but didn’t receive any Viking Points. What should I do?
  No stress, we’ve got this! Just send us the details of your purchase and we’ll look into it.
• I ordered a gift card but haven’t received it. What should I do?
  Your gift card might have ended up in your spam folder. Can’t find it there either? Let us know and we’ll make sure you receive it.
• The code on my gift card doesn’t work. What now?
  Sorry, that’s not supposed to happen! However, we’ll gladly check it for you. Could you send us the details of your purchase? Then we’ll get in touch with the partner.
• My payment failed, but I still see a charge on my bank account. What should I do?
  We’ll gladly look into this for you. Please send us your payment details so we can investigate and fix it.

Got another question or need help? Feel free to contact our customer support, we’re happy to help!

You can use Viking Points to pay for your top-ups, invoices or payment invitations. Without any costs to you. 1 Viking Point = 1 euro. 

How can I earn Viking points?

• Thanks to our Viking Deals: you shop online at one of our partners, and a part of your purchase amount will be paid back to you in Viking Points.
• By convincing your friends to become Vikings as well. If they fill in your number when signing up, you get 15 Viking Points after their second top-up/ subscription payment. These two payments have to be fully paid: (partial) payments using Viking Points don't count.
• Sometimes there are contests or promos which offer Viking Points as a reward. 

What can I use those Viking Points for?

• Your Viking points are automatically used to pay your invoice/ charge. This way you have a hefty discount or even a bill of € 0.
• When you top up, you can choose whether or not to use your Viking Points. 
• Do you have any Viking Points left over or are you in a generous mood? Share your Viking Points with friends or family. 😉 Find out how to share them here.

Want to know more about Viking Points? Check these articles:

How long do my Viking Points remain valid?
How can I use my Viking points?
I used a Viking Deal but don't see any Viking Points yet. What went wrong?
How do the online Viking Deals work?

Every Viking with an active (mobile and/or internet at home) subscription or a prepaid SIM card and you don't need to sign up anywhere. 😉

Using Viking Deals is super easy:

• Surf to our Viking Deals page or check our app.
• Choose the partner where you want to shop.
• Click on the button ‘Shop now’ to earn Viking Points.

A consolidated invoice groups all your products into one invoice. Instead of receiving a separate invoice for each product, you'll now get one clear overview of everything together. This helps you keep better track and manage your payments more easily.

Starting in June 2025, we’ll introduce this new system automatically. We’ll begin with all new Vikings, and later expand it to existing Vikings who already have multiple products.

Do you already have several products and want to receive a consolidated invoice? You can easily activate it yourself right here!

Just like with a regular invoice, you can easily set up a direct debit for your consolidated invoice. You can arrange this via your My Viking account. Go to “payment methods” in your settings and click on “multi-invoice”. There, you can quickly and securely set up the direct debit.

Regarding the content of the consolidated invoice: your usage details are not included. As usual, you can find your usage under “usage” in your My Viking account. Discounts you receive are typically shown on the third page of your consolidated invoice. Be sure to check every page carefully if you don’t see them right away,  they’ll definitely be there somewhere.

Previously, it was not possible to receive a single invoice for multiple subscriptions. Starting from 06/2025, this will gradually change. We’ll begin with all new Vikings, they will automatically receive a consolidated invoice if they have more than two products. Existing Vikings who switch from one to multiple products from June onwards will also automatically receive a consolidated invoice starting from the following month.

For Vikings who already have multiple products, it’s already possible to switch to a consolidated invoice manually. You can do this here! In a next phase, this will be activated automatically for everyone with multiple products.

Would you rather not receive a consolidated invoice? No problem! Just contact customer service and they'll adjust it for you.

Well, the Mobile Vikings subscriptions for internet at home have an unlimited usage (download and upload), so use it to the maximum. 😉 All kidding aside, you can check your monthly usage for your internet at home subscription on your invoice. This one includes the download & upload usage.

As long as you have an active Mobile Vikings SIM card or an authorization on a SIM card, the Viking Points in your Viking Wallet will remain valid. The Viking Points in your Viking Wallet will expire 1 month after the final SIM card in your account has been deactivated, and provided you don’t have an authorization on other SIM cards anymore.

With a subscription

Within 28 days after your deactivation you’ll receive a final invoice/payment invitation for your usage. Possible confirmed and reserved Viking Points in your Viking Wallet will then be used to (partially) pay for said invoice/payment invitation.

With a prepaid card

After deactivation of your last SIM card, you’ll have 31 days to share your Viking Points through your My Viking account with another Viking. After those 31 days, all confirmed, pending and reserved Viking Points in your Viking Wallet will expire.

As long as you have an active Mobile Vikings SIM card or an authorization on a SIM card, the Viking Points in your Viking Wallet will remain valid.

You have a (mobile and/or internet at home) subscription
Then your Viking Points will automatically (partially or fully) be used for your next invoice. Was your invoice partially paid with Viking Points? Then you can pay the remaining amount using a payment method of your choice.

If you have multiple subscriptions on 1 account, your Viking points will be used for the next invoice.
This is an automatic process, so you cannot choose for which payment your Viking points will be used.

You have a prepaid SIM card
Then you can choose when you use your Viking points. You can choose to set it up automatically when you top up, or you can choose with each top up whether you want to use your Viking points at that moment.

You can do the following in preparation for the installation:

1. During the installation, an adult must be present who also knows your preferences, such as the location of the modem. The contact person you specified at the time of placing your order will receive a text message 2 days in advance and a phone call 30 minutes before the appointment.
2. Find out where the entry cable enters your house or building. For example, through the garage, basement, living room, shop, etc. Make sure that our installer can easily access this space.
3. Make sure that there is a free and working socket as close as possible to the modem.
4. Think in advance about the internal cabling and the location of your equipment. Are there any cables already present? Will you install the cables yourself or will our installer do it? Which devices do you want to connect and how many? Where are they located? The installer will check your current cabling together with you to see what's needed.
5. If needed, have your laptop/PC and/or mobile phone ready on the day of installation.

If you live in an apartment building, be sure to notify the syndic of your homeowner’s association in advance about your installation. They can help you with this.

In case of a new building or renovation, you are advised to install a conduit (not only for your telecom). Make sure it has a diameter of at least 50 mm, with a flat inner wall and a pull wire inside.

And do not forget: the installer is from Proximus so there is no need to panic. 😉

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.

For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.

Have you been waiting for a long time?

In your confirmation email and in the app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.

You’ll get a percentage of your total purchase as Viking Points. The exact amount depends on the webshop.

For example: at Vanden Borre there are two percentages, depending on your purchase. Are you buying a washing machine for €500 excl. VAT? Then you can earn 15 Viking points (= €15 discount on your bill), just like that!

Within the EU

Up to 37 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 170 GB, of which you can use up to 37 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use over 170 GB during your bundle period, both within Belgium and abroad (within the EU), you will be able to continue surfing at a reduced speed of 512 kbps.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed after that, you keep surfing at reduced speed. You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply,and you can’t use your data, SMS or calling bundle.

With the €29 subscription, your calls and texts are unlimited for an entire bundle period. The call minutes are valid for all Belgian fixed and mobile numbers.

If you have used up 170 GB of data, the download speed in Belgium will be reduced to 512 kbps. Once your bundle is renewed, you can surf at top speed again. If you wish, you can also renew your bundle earlier through your My Viking account on the website or in the app. This will be reflected on your next invoice.

What about abroad?

From your monthly data bundle of 170 GB, you can use up to 37 GB outside Belgium (within the EU) without additional costs. If you use more data, you can continue surfing at maximum speed at €0,0015/MB, as long as your full data bundle of 170 GB is not exhausted. After that, you can continue surfing at a reduced download speed of 512 kbps. Outgoing calls within the EU are made exactly as if you were in Belgium.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed after that, you keep surfing at reduced speed. You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

The general terms and conditions, including the special conditions as described below, apply to the € 29 subscription.

Special conditions

The € 29 subscription is a € 29 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Mobile surfing in Belgium, of which 170 GB at maximum speed. After 170 GB of usage, you continue surfing for at a reduced download speed (512 Kbps).
• Free mobile data usage up to 37 GB in the EU, after which you continue surfing at € 0,0015/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 29 subscription here.

Issues with your internet connection can have all kinds of causes. Therefore, we would like to ask you to test a few things.

First of all, can you restart both your modem and the device(s) you are trying to surf with? To restart your modem, turn off the device, wait about 15 seconds, and turn it on again. It may take a while for your modem to be fully set up again - that's normal.

If that doesn't help, double-check that you're connected to the correct Wi-Fi network. The login details are on your (Bbox-3) modem or on the sticker you received during installation. If you have an Internetbox modem, you can find the login details via your My Viking account.

Pro-tip: if a cable is an option, it is definitely recommended. Cable is generally faster and more stable than Wi-Fi. Speaking of cables, checking that they are still in place is often a good idea.

Do you prefer an comprehensive step-by-step plan? Then be sure to check out our online guides.
Here you can find different step-by-step plans (how to solve an issue, how to do a reset, how to change the password, ...) for your B-BOX 3V+modem or your Internetbox modem.

If the above tips have not helped, please contact customer service.

With the € 10 subscription, you can call 150 minutes and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers. To other Vikings, you can call for free for 1 hour a day. If you exceed your 150 calling minutes, you’ll call at € 0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium, to a Belgian number.

When you have used 8 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 8 GB. If you use more, each used MB within the EU will be charged at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 2 GB in Belgium, you can still use 6 GB outside of Belgium (within the EU) without extra costs.
• You use 8 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

With the € 20 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 60 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 30 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

It is possible if your usage isn’t included in your bundle, e.g. international calls, or premium services. To avoid unpleasant surprises, we will notify you when you have used more than € 10, € 20, € 30, € 40 or € 50 extra.

What kind of usage isn’t included in my bundle?

Usage outside of your bundle will be charged separately on your invoice or payment invitation. This happens if you:

• Use up your active bundle and continue to surf or call before your new bundle is added. The rates are € 0,001/MB and € 0,20/minute.
• Call or text to premium numbers. The rate is mentioned with the number.
• Call or text a foreign number, from Belgium. Check the rates per country on our roaming page.

How can I change my out-of-bundle limit?

To reduce your out-of-bundle costs, you can easily set up an out-of-bundle limit to € 50, € 25, € 10, € 5 or even € 0, through your My Viking account.

With the € 15 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 30 GB of data, you will continue to surf at maximum speed at € 0,001/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 20 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,001/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,001/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

The general terms and conditions, including the special conditions as described below, apply to the € 20 subscription.

Special conditions

The € 20 subscription is a € 20 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 60 GB mobile surfing in Belgium.
• Free mobile data usage up to 30 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 60 GB bundle is not depleted. If that 60 GB bundle is also depleted, the rate changes, and you surf both within the EU and in Belgium at € 0,001/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 20 subscription here.

The general terms and conditions, including the special conditions as described below, apply to the € 15 subscription.

Special conditions

The € 15 subscription is a € 15 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 30 GB mobile surfing in Belgium.
• Free mobile data usage up to 20 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 30 GB bundle is not depleted. If that 30 GB bundle is also depleted, the rate changes, and you surf both within the EU and in Belgium at € 0,001/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 15 subscription here.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. Below, we give you some tips on installing your own hardware:

• Before you start: make sure to inform yourself about all the aspects involved in using your own hardware. Be sure to check out our useful articles on the FAQ page.
• Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
• Read the manufacturer's manual carefully and follow the instructions; installation varies from device to device.
• Keep the Mobile Vikings hardware in storage: if any issues occur on your line, we will ask you to reconnect our equipment. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.
• The hardware you choose must meet certain technical requirements, you will find them here.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. It's important to keep your Mobile Vikings hardware in storage: if any issues ever occur on your line, we will ask you to reconnect our hardware. This way, we can check if everything is working properly and assist you further if needed. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.

Are you a new Viking? You will automatically receive our hardware during installation. The technician always installs our equipment, after which you can install your own hardware.

Be sure to check out this article about installing your own hardware.

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. As a new Viking, you automatically receive our hardware during installation. The technician always installs our equipment, after which you can install your own hardware.

Please note, it's important to keep your Mobile Vikings hardware in storage. If any issues ever occur on your line, we will ask you to reconnect our hardware. This way, we can check if everything is working properly and assist you further if needed. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.

Be sure to check out this article about installing your own hardware.

To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
 
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
 

After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. If you have already changed these settings once before, make sure to reset them first by calling ##61#. When you have done this you can change the ringtone duration by forming and calling one of the codes below:
   

  30 seconds of ringing: **61*+32456191933**30# call OR *61*+32456191933**30# call
  25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
  20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
  
  Etcetera. Depending on your device the code should start with * or **.  

• You can change the language of your voicemail by calling 1933.
• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
• Want to call your voicemail from a different number, or while abroad? Call 0456191933.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.