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No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or e-mail us, and we'll sort it out together. 

Would you rather terminate your subscription or prepaid SIM card? 
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.

Are you having problems canceling your subscription or prepaid card? Feel free to contact our helpdesk.

You can identify yourself by doing your next payment with Bancontact, VISA of MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

• IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
• Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.

Are you planning on moving and do you want to move your Internet at home subscription with you? Then you can request an installation at your new address via our website. Once you have moved, you can stop your connection at your old address. You can do this via our website, in your My Viking account. You will eventually receive a pro-rata calculation of your last invoice.

We recommend sending your current modem and/or booster back to us. That way, we ensure a smooth installation at your new address, and you will also receive a brand new Internetbox modem.

As we would like to recycle and maybe even revive your modem and WiFi booster, please return them to us free of charge and within 2 weeks. Everything you need to do so, can be found in your My Viking account. There, you download a label to return your modem and WiFi booster(s) via bpost. This is possible at a bpost office or a bpost postal point.

The rollout of Fiber near or at your home does not mean that it will be available right away. In some cases, the work is carried out in zones: Fiber is fully rolled out per planned zone before it is made available. You may therefore have to wait a while before you are able to use Fiber.

Check our Fiber offer.

You can find your SIM card number in 2 ways.

• Find your SIM card number on your SIM card

If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.

• Find your SIM card number in your phone settings

For Vikings with an Android device:

1. Open the Google Play app and download “SIM Card” (free).
2. Open the app and go to the “Information” tab.
3. Your SIM card number is displayed under “SIM card serial number (ICCID)”.

For Vikings with an iPhone or other iOS devices:

1. Open the “Settings” app on your iPhone.
2. Select “General”, then “Info”.
3. The SIM card number is displayed the same as the ICCID number.

Your monthly counter starts running as soon as your internet subscription is active (we confirm this via e-mail). Each calendar month later, this counter is reset to 0. Important: every Mobile Vikings internet at home subscription comes with an unlimited surfing volume.

We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.

Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here. 

Do you have a physical SIM card? Follow these steps:

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

First of all, you have to decide whether you want to order a SIM card with a subscription or a prepaid card. When ordering, indicate that you want a new number. Now follow the steps to complete your order and DONE! 😉

You can change the price plan of your mobile subscription at any time via the website or the My Viking app. You will find this option under “product settings”.

TIP: 

Your current subscription bundles (i.e. data, sms and call) will expire at their foreseen expiration date. But when changing the price plan, you have the option to change it immediately or at the end of the current bundle period. 

If you still have plenty of data and/or calling minutes left, it is best to select the option “at the end of the current bundle period”. If you need more data and/or calling minutes, you can start the new subscription immediately. 

Only the bundles with the latest start date will be renewed. For example: 

My current bundles start on the 8th of the month. I renew or change my subscription on the 28th. The old bundles will remain active until the 8th of the next month, but will not be renewed. The subscription will continue from the 28th forward, with the 28th being the new renewal date. 

You can choose a new price plan five times a month at maximum. You can switch up to 6 times between a postpaid subscription and a prepaid SIM (or the other way around) per year.

Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.

For Fiber, Mobile Vikings offers 3 subscriptions:

• Unlimited fast internet: the speed of copper through the fiber line. The theoretical maximum internet speed for this subscription is 100 Mbps in download, and 40 Mbps in upload. Your usage is unlimited.
• Unlimited superfast internet: the maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
• Unlimited hyperfast internet: the maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited. 

Check our fiber offer here.

To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management rights over the SIM card in question. We explain how to do this below:

• Log in to the account without a payment method and go to your SIM card settings in My Viking. You can only do this once your SIM card is active.
• Choose Authorizations and then 'give someone authorization'.
• Enter the email address of the account with the payment method. Confirm with your password.
• Log in to the account with the payment method and accept the management rights for the SIM card.
• Go to your payment methods to link the new SIM card to your payment method.
• That's it! 🙂

Can I keep my number?

Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.

Who cancels my current subscription?

We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.

Can people still reach me during my switch?

Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.

What happens to my subscription at my current provider?

If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.

What happens to my prepaid SIM card at my current provider?

In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.

You choose when to start the installation. You won't need more than half an hour to complete the installation, so no need to leave that box in the garage for weeks. 😉 You don't start paying for your Internet connection until you've been able to successfully install your modem and your line is active. We check that, so you don't have to do anything at all for that.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191933**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191933**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

Yes, Roam Like at Home still applies within the United Kingdom. This means that you can use your SIM card in the UK as if you were still in Belgium, with no extra costs. 

The only exception? The Viking advantage. That's only valid within Belgium. You can check all rates via our roaming page. 

The listed speeds are expected maximum speeds:

• Unlimited Fast Internet via VDSL or fiber, up to 100 Mbps download, and up to 40 mbps upload. 
• Unlimited Superfast Internet via fiber, up to 1 Gbps download and 500 Mbps upload.
• Unlimited Hyperfast Internet via fiber, up to 5 Gbps download and 1 Gbps upload.

You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water. 

Several factors affect the actual internet speed:

• At home: wiring in your home, location of the modem, power of the processor on your PC, number of devices using bandwidth, etc.
• The network: the distance between your home and the street cabinet, how many installations are connected to the same line, ...
  
  

Here are some tips to maximize your speed: 

• Use at least Cat5 cabling. 
• Provide quality connections to your connectors.
• The cable between the wall and your device must be able to handle the speeds.
• Make sure your devices can also handle the speed. (e.g. Strong processor).

With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.

Your Mobile Vikings invoice can be entered under the following headings:

• 61xxx Telephony (total amount excl. VAT)
• 411xx Reclaimable VAT (VAT amount of your invoice)
                      To 44xxx Supplier Mobile Vikings (total amount incl. VAT)
  The VAT deductibility shall be in accordance with the fiscal rules.

Your payment to Mobile Vikings will be recorded as follows:

• 44xxx Supplier Mobile Vikings (total amount)
                      To 55xxx financial institution (total amount)

If you already have an account, you can log in via the website or the Mobile Vikings application. At the top right you will see the 'My Viking' button, where you can both log in and out.

You can log in using your email address or phone number. Does it not work with your email address? Then try logging in with your phone number, and vice versa. Make sure your device isn't automatically putting a capital letter at the start.

If both your number and email address don't work or you've forgotten your password, try changing your password. Didn't receive an email? Don't forget to take a look in your spam folder.

In addition to VoLTE, we also offer VoWiFi. It works the same way, but with Voice over WiFi your smartphone uses your WiFi connection for incoming and outgoing calls. Are you in a place without coverage, but with a WiFi signal? The perfect time to use VoWifi.

What are the advantages?

Problems with your call connection are a thing of the past with VoLTE and VoWiFi. There is no additional charge for using VoWiFi. In fact, VoWiFi calls are billed like mobile calls on the network, depending on your priceplan. Furthermore, with VoWiFi you get the same benefits as with VoLTE: perfect sound and a better connection.

Good to know:

• Activating VoWifi is free, but if you call, these minutes will be deducted from your bundle (just like a normal call).
• VoLTE is not available abroad.
• For all calls to international and premium numbers or calls outside your bundle, normal rates apply. More info can be found here.
• Both Vikings with a subscription and a prepaid card can use VoWifi.
• When calling via VoWifi, you may see Proximus as a network on your device. No worries, this has to do with the fact that we use the Proximus network.
• Don't want to use VoWifi? Simply disable this feature through your phone's settings.

Well, the Mobile Vikings subscriptions for internet at home have an unlimited usage (download and upload), so use it to the maximum. 😉 All kidding aside, we are working on making this available through your My Viking account in the future.

Internet speed depends on the specific address. The minimum and maximum expected speed at a specific address can be consulted on our website.

The expected and guaranteed speeds are the speeds from the cable network up to your modem. The speeds you reach in your home depend on: the quality of your Wi-Fi, whether you use an Ethernet cable, interference in your home, etc.

More detailed information about the actual speeds at a specific address will be available after activation of the connection via the personal My Viking account.

For internet at home we offer 3 options: 

• Unlimited fast internet: available on a copper line as well as on a fiber line. The theoretical maximum internet speed for this subscription is 100 Mbps in download, and 40 Mbps in upload. Your usage is unlimited.
• Unlimited superfast internet: only available via fiber. The maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
• Unlimited hyperfast internet: only available via fiber. The maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited.

You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.

To activate your eSIM, follow these steps:

• Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Click on the red button in the email to access your My Viking account and enter the code there.
• Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.

Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!

Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your internet settings been configured correctly?

• Are you abroad?

• Is your physical SIM card broken?

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device.

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings
• APN = internet.proximus.be
• Username = web
• Password = web

• MNC : 01

• APN-type = default,supl
• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick. 

Abroad / Roaming

• Check whether you have roaming enabled
• Choose another available operator and reboot your device
• Are you traveling outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. Do you really want to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.

More info about roaming

Is your SIM card broken?

• Could you try your physical SIM card in another device? If that doesn't work either, then the problem may be with your SIM card itself. Our helpdesk can then help you find another solution or replace your SIM card.

Still no mobile internet after going through all steps? Call our helpdesk for free using the number 1976 or send us a message. 

What are Viking Points?

Shop online with our Viking Deal partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1 = savings on your next invoice/payment invitation or top-up.

How does it work?

There are 2 ways to use a Viking Deal:

• Via the Viking Deal page on the Mobile Vikings website or in the Viking App.
  This page shows an up-to-date overview of all current partnerships. To activate a Viking Deal, you visit our partner via the red button.
  
• Via the Viking Deals plug-in.
  
  Never want to miss a Viking Deal? Our plug-in notifies you when you're browsing one of our partners' webshops, so you'll never miss another Viking Deal again. You simply click the notification to enable the Viking Deal, and you'll earn Viking Points on your purchase.
  
  The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free it for Chrome,Firefox and Safari. Please keep in mind that the plug-in doesn't work for Aliexpress, bol.com or Coolblue.

Important to know:

• You have to be logged in to your Mobile Vikings account.
• The Viking Deal won't be activated if you surf incognito or have an active adblocker. 
• Make sure the 'do not track signal' option of your browser is switched off. 
• There's no limit to the amount of Viking Points you can earn with the Viking Deals, as long as you have an active Mobile Vikings SIM card.
• Compare prices? Do it before you shop! If you were to open a new tab or a different browser while you are shopping, our cookie will be overwritten with that of the new website. The partner will no longer know you're a Viking, and you won't get Viking Points.

There's no need for a lengthy preparation for the self-install. What you can do in advance is find a connection point and a power outlet near that connection point. What's more, you can keep your My Viking app handy, as you'll need it during installation. But for now: sit back and relax!

You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.

To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.

Example 
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...