Surfez jusqu'à 25 % moins cher chez vous et en route
Votre internet à domicile
- Volume illimité pour surfer, streamer et jouer en ligne
- Internet à la vitesse supérieure dans toute la maison
- Prix Mobile Vikings défiant toute concurrence
- Ne payez plus votre abonnement TV coûteux
- Disponible sur une connexion standard ou fibre
- Vitesse de téléchargement jusqu'à 100 Mbps. Vitesse d'envoi jusqu'à 40 Mbps.
Comparez-nous
avec d'autres opérateurs
Vos avantages chez Mobile Vikings
Modem gratuit
Installation gratuite
Pas de frais liés à la TV
Ultra-rapide
Vérifiez vos vitesses théoriques
Service clientèle fantastique
Vos avantages
chez Mobile Vikings
Modem next-gen
Installation gratuite
Pas de frais liés à la TV
Ultra-rapide
Service clientèle fantastique
Excellente connexion dans toute la maison
- Le Wi-Fi atteint votre arrière-cour grâce à la toute dernière technologie Wi-Fi.
- Surfez toujours sans limites à des vitesses très élevées. Jusqu'à 100 Mbps ou même 1 Gbps (via la fibre).
- Des vidéoconférences super fluides grâce à des vitesses d'envoi allant jusqu'à 40, voire 500 Mbps.
- L'installateur effectuera une vérification gratuite de votre Wi-Fi dans vos pièces préférées.
- Découvrez les technologies de Mobile Vikings qui vous offrent la meilleure expérience internet à domicile !
Surfez à la vitesse de l'éclair avec la fibre
- L'internet le plus rapide de Belgique
- Des vitesses de téléchargement jusqu'à 5 Gbps et des vitesses d'envoi jusqu'à 1 Gbps
- Parfaitement adapté aux streamers et aux joueurs invétérés.
- Vous obtenez également une installation gratuite avec la Fibre
Économisez jusqu'à € 392 par an
Combo avec un abonnement ou
une carte prépayée
Abonnements GSM
CARTES SIM PRÉPAYÉES
Choisissez votre
méthode d'installation
Vous faites l'installation vous-même
- Vous recevez tout ce dont vous avez besoin par bpost dans un délai de 3 à 5 jours ouvrables
- Prêt en 30 minutes
- Ligne d'assistance directe avec un expert
Quelqu'un vient faire l'installation
- Installation et activation par un expert
- Installation à votre convenance
- Optimisation gratuite de votre réseau à domicile
Essai de 30 jours.
Sans risque.
My Mobile Vikings password has been leaked. What now?
First of all, change your password in your account settings. Any questions? You will find the answer below.
How does Mobile Vikings find out that this password has been leaked?
Has my password been shared with other services?
What are the risks if I don't change my password?
How does Mobile Vikings find out that this password has been leaked?
Large-scale leaks of usernames and passwords from large or well-known websites are unfortunately a regular occurrence. Examples are the leaks from Dropbox in May 2012 or LinkedIn in May 2016. Each time the details of such a leak are made public, the people operating the ‘Have I Been Pwned’ service add this data to their database.
This enables the service to let you check whether your email address or password were ever part of such a leak. You can easily check this yourself for your email addresses and passwords. At Mobile Vikings, we like to be proactive, so we check the passwords and notify the concerned person whenever necessary.
Has my password been shared with other services?
To ensure that leaked passwords are not used on our site, we check your password against ‘Have I Been Pwned’ every time you log in to our site (or create an account or change your password). Don't worry, we never send your password itself. Instead, we will calculate a hash of your password. For example, the hash of the password "test123" is 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC. It is important to note that hashing is a one-way street. In other words, it is not possible to go back to "test123" from 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC.
What we do is send the first 5 characters of that hash, 7288E in this case, to Have I Been Pwned. Have I Been Pwned will then search their database for all hashed passwords that start with 7288E. They send us the last 35 characters from the hashed passwords found. If the last 35 characters of your hashed password (DD0FC3FFCBE93A0CF06E3568E28521687BC from our example) are in that list, it means that your password has been leaked at some point. In short therefore, we hash your password, we send a very short piece of that hash, and we get back a list of end pieces of hashes. Neither we nor ‘Have I Been Pwned’ ever send a password itself or a full hash of a password to each other.
What are the risks if I don't change my password?
There are many people who reuse the same combination of email address and password on different websites. This is something that people with bad intentions also know. Thus if they manage to access the list of usernames and passwords that were leaked from Dropbox in 2012, they will try to use it to log in to a large number of other websites. They do this on an automatic basis using scripts or tools with which they can try thousands of combinations per second.
If you had an account with Dropbox in 2012, and you now use the same username and password with Mobile Vikings that you had with Dropbox back then, there is a chance that someone could use this list of leaked data to log into your Mobile Vikings account. Therefore, it is important that you use a unique password for each website or service. This ensures that people who get hold of your data from website A can only use it to log in to website A, and not to websites B, C or D.
How can I use my Viking points?
You have a (mobile and/or internet at home) subscription
Then your Viking Points will automatically (partially or fully) be used as payment for your next invoice. Was your invoice partially paid with Viking Points? Then you can pay the remaining amount using a payment method of your choice.
If you have multiple subscriptions on 1 account, your Viking points will be used for the next invoice.
This is an automatic process, so you cannot choose for which payment your Viking points will be used.
You have a prepaid SIM card
Then you can choose when you use your Viking points. You can choose to set it up automatically when you top up, or you can choose with each top up whether you want to use your Viking points at that moment.
How do I use my router with router functionality (DHCP server)?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
-
Login to your modem (via 192.168.1.1). You will find the necessary information on the back of the modem. In My Modem, under the DHCP tab, set the DHCP server to enable OFF (disabled).
You now have one network in your home, where all your devices get their IP addresses from your private router. The private router is in turn connected to the modem to connect all your devices to the internet.
How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
What happens after I place my order?
Once you've booked your appointment, you'll get a confirmation e-mail. You can at any time follow up your order and your appointment in your My Viking account.
Two working days prior to your installation, we will send a confirmation SMS to the number you have provided us with: either to your number or that of the contact person who will be present during the installation. On the day of installation, our installer will call the same number about 30 minutes in advance, to confirm. If your appointment needs to be cancelled, we'll let you know and you'll get an e-mail to set up a new appointment.
What can I stream? My Belgian channels too?
You can stream your favorite movies, series and programs à volonté. All you need is a comfy couch and a Smart TV or a casting device (e.g. Google Chromecast).
Nowadays, you can install your favorite streaming apps directly on your Smart TV or Chromecast. This allows you to watch your favorite programs with a ‘zapper’. The first time, you will need to log into those apps, but after that, you won't need any other device to stream your favorite shows to your TV. Easy peasy, right? 😉
Here are some options to stream your favorite programs:
1) Belgian channels
Create a free account with the channel and start streaming! For most channels, you can watch content both through the app and their website. Here's an overview:
- VRT MAX: Sporza, VRT 1, VRT Nieuws, Canvas, Ketnet and Ketnet Junior.
- VTM Go: VTM, VTM 2, VTM 3, VTM 4, Studio 100 and the free content of Streamz.
- Go Play: Play 4, Play 5, Play 6, Play 7 and Play Crime.
- Auvio: La Une, Tip!k, La Trois, Classic 21, La 1ère, VivaCité, Musiq3, Jam, Viva+, AB3, AB Explore, NRJ, ARTE, Bruzz and BRF.
- RTLPlay: RTL TVI, Plug RTL, RTL Club, Bel RTL and Radio Contact.
- AB3 and ABXplore
2) Customized subscriptions
For additional series and/or movies, you can subscribe to the services that suit you. This way, you only pay for what you really want to watch:
- Series and movies: Netflix, Disney+, Streamz, Prime Video, Apple TV, .. .
- Sport: DAZN (Eleven Sports), F1 TV, NBA League Pass, …
- Gaming: Twitch, Steam, YouTube, …
3) Foreign channels
Foreign channels often block their content in certain geographic regions. To bypass this, you can use a VPN (Virtual Private Network). This prevents the website/app from tracking your actual location, allowing you to view their content. Here's an overview:
- BBC: BBC1, BBC2, BBC3 and BBC4.
- NPO: NPO 1, NPO 2 and NPO 3.
- ZDF
- Discovery+ : TLC, Discovery+ Originals, Discovery Channel, Discovery Science, Animal Planet, Eurosport1, Eurosport 2, HGTV and Food Network.
- TF1
- France Télévisions: La 1ère, France2, France3, France4 and France5.
You can also stream some channels without using a VPN:
Tips & tricks to improve your Wi-Fi and internet at home
1. Place your modem centrally in your home
Where is the best place for your modem?
- Preferably, you place the modem in the centre of your home, in an open space (not in a cupboard) and more than a metre above the ground. This gives you better Wi-Fi coverage.
- Preferably, you keep the modem or Wi-Fi Booster more than a metre away from other electrical appliances to avoid interference.
- Is your modem in the basement? The Wi-Fi reception on the other floors will often be weak. It is preferable to install the modem on the ground floor.
How to place the modem?
Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.
2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:
- The internet is faster.
- There is no interference from other electrical devices.
- You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
- If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.
Ethernet cables are available in every electronics shop, or online from one of our Viking Deals partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.
3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.
4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.
5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.
6. Test your line
Is your connection very slow or is it constantly interrupted?
- Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
- Measure your speed via the speed test in your My Viking account. Make a note of the download speed achieved.
- Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.
If there is a major difference in speed, you need to restart your modem:
- Switch the modem off by pressing the on/off button on the back.
- Wait about ten seconds.
- Switch the modem on again.
7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.
What is a Viking Clan?
Vikings with an active mobile subscription can form a Viking Clan. A Viking Clan consists of a minimum of 2 and a maximum of 4 Vikings with a mobile subscription. By forming a Viking Clan, all members receive monthly an extra bundle of free mobile data on top of their subscription. The extra bundles being:
- Viking Clan of 2: 2 GB extra mobile data
- Viking Clan of 3: 3 GB additional mobile data
- Viking Clan of 4: 4 GB additional mobile data
Existing active Vikings can form a Clan of up to 4 people. More details about the terms and conditions of a Viking Clan can be found here.
I am going to move. What do I do with my current Internet at home subscription?
Are you planning on moving and do you want to move your Internet at home subscription with you? Then you can request an installation at your new address via our website. Once you have moved, you can stop your connection at your old address. You can do this via our website, in your My Viking account. You will eventually receive a pro-rata calculation of your last invoice.
We recommend sending your current modem and/or booster back to us. That way, we ensure a smooth installation at your new address, and you will also receive a brand new Internetbox modem.
As we would like to recycle and maybe even revive your modem and WiFi booster, please return them to us free of charge and within 2 weeks. Everything you need to do so, can be found in your My Viking account. There, you download a label to return your modem and WiFi booster(s) via bpost. This is possible at a bpost office or a bpost postal point.
How do I delete a message from my visual voicemail?
First, you open the message you want to delete. In the options of the message you want to delete, tap the trash can. Et voilà.
How can I save messages in my visual voicemail?
Each individual message can be shared or deleted. To save a message, use the "Share" option. This allows you to save the message to the cloud, e.g. to Google Drive. From the cloud, you can then save it locally to your device.
What can I do with messages in my visual voicemail?
In your visual voicemail, you can easily delete a message, save it directly to your phone or even forward it.
How do I activate visual voicemail on my phone?
You don't have to do anything yourself to activate visual voicemail on your phone. From April 2024, we will start the automatic rollout of visual voicemail for the various Android phones. From autumn also for iOS devices, for which we depend on Apple.
It's quite a challenge to provide a concrete timing: we do not only have to follow the pace of Apple (for iOS) and Google (for Android), but also that of manufacturers such as Apple, Samsung, Google,... As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.
Can I switch from Unlimited Fast Internet to a faster internet subscription?
Do you already have Fiber?
You can change the rate plan of your Internet at Home subscription at any time through your My Viking account. You can find this option under "Product" > "Change Subscription".
Don't have Fiber yet?
Do you currently have a VDSL connection (Unlimited Fast internet) and would like to switch to Fiber? First of all, you have to check whether Fiber is already available at your address. You can easily check this in your My Viking account. Is Fiber available? Great, then all you have to do is book an appointment and a technician will come and install Fiber at your place for free.
When do I receive my invoice?
You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.
To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.
Example
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...
What does “premium usage” in my usage overview mean?
Premium usage is the usage of third-party services. A few examples: purchasing public transport tickets with SMS, SMS parking, ringtones, 0900 numbers, etc.
These rates are established by those third-party suppliers. Mobile Vikings only collects these amounts (including VAT) and transfers them to the supplier of such a specific service. Therefore, this usage will be mentioned separately on your invoice applying 0% VAT.
Why does my smartphone show a phone number which is not mine?
Every SIM card has a unique serial number, the SN number. That number can be activated, or overwritten if you choose to keep your phone number from your previous provider. Sometimes your device will display the SN number instead of your phone number. But don't worry: that number won't be active, and if you make calls or send text messages, your contacts will see your active phone number.
Where do I find my SIM card number?
You can find your SIM card number in 2 ways.
- Find your SIM card number on your SIM card
If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.
-
Find your SIM card number in your phone settings
For Vikings with an Android device:
- Open the Google Play app and download “SIM Card” (free).
- Open the app and go to the “Information” tab.
- Your SIM card number is displayed under “SIM card serial number (ICCID)”.
For Vikings with an iPhone or other iOS devices:
- Open the “Settings” app on your iPhone.
- Select “General”, then “Info”.
- The SIM card number is displayed the same as the ICCID number.
How can I access my voicemail from another device?
Call the number 0456191933 followed by your voicemail PIN, and you have access to your own voicemail.
How can I configure and check my voicemail via 1933?
To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... ,
-
You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below:
25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
Etcetera. Depending on your device the code should start with * or **.
-
You can change the language of your voicemail by calling 1933.
-
Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
-
Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
- Want to call your voicemail from a different number, or while abroad? Call 0456191933.
You can also fully manage your voicemail from the My Viking app. More specifically:
- Switch your voicemail on and off
- Set how long it takes for your voicemail to become active
In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.
What is VoLTE?
VoLTE stands for Voice Over LTE. And LTE is also known as 4G. This allows you to call anywhere in Belgium and use mobile data at the same time, on the condition that you have a mobile data (4G) signal.
What are the advantages?
Not only does your call start faster, the quality is also much better. Moreover, VoLTE allows you to surf and call via 4G at the same time, at the same speed. This can be useful if, for example, you are calling with your earphones in and want to look something up at the same time. It also makes hands-free calling in the car without losing connection to navigation apps a thing of the past.
Good to know:
- Activating VoLTE is free, but if you call, these minutes will be deducted from your bundle (just like a normal call).
- Both Vikings with a subscription and a prepaid card can use VoLTE.
- Your device must support 4G/LTE. Read here how you can activate 4G.
- Have you activated a VPN? Then VoLTE does not work.
- VoLTE is not available abroad.
- For all calls to international and premium numbers or calls outside your bundle, normal rates apply. More info can be found here.
- Don't want to use VoLTE? Simply disable this feature through your phone's settings.
How do I activate VoLTE?
VoLTE is automatically activated in your device and applies to both incoming and outgoing calls. If the connection is weak, your smartphone will automatically switch to the best solution while calling. Isn't that the case for you? Then you may have deactivated VoLTE in the past. You can reactivate this yourself via the settings below.
Please note that VoLTE is unfortunately not available on all smartphones. Here you will find a list of devices. You can also check whether your device supports this via the settings:
- Android: go to your Settings > Connections > Mobile networks > and enable Calling via 4G.
- iPhone: Settings > Mobile network > Mobile data options > select VoLTE.
Are these settings not visible? That probably means that your smartphone does not support VoLTE. Don't worry, everything remains the same for you and you can continue to call via our reliable network.
Good to know:
- Have you activated VoLTE but it's not working? Reboot your device or turn airplane mode on and off and it should work!
- Activating VoLTE is free, but if you call, these minutes will be deducted from your bundle (just like a normal call).
- Both Vikings with a subscription and a prepaid card can use VoLTE.
- Your device must support 4G/LTE. Read here how you can activate 4G.
- Have you activated a VPN? Then VoLTE does not work.
- VoLTE is not available abroad.
- For all calls to international and premium numbers or calls outside your bundle, normal rates apply. More info can be found here.
How do I activate a Global Data Pass?
Well, there are two ways:
- Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
- Purchase via SMS by texting the number 1984: ROAM250MB or ROAM1GB or ROAM3GB.
This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.
How does the payment for a Global Data Pass work?
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a prepaid card, you can pay for the Global Data Pass through your My Viking account on the website or in the app using available Viking points or credit. If there is insufficient credit or Viking points, you need to make a separate payment.
When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network. If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app.
Will changing or renewing the price plan of my subscription cost me extra?
When changing or renewing your subscription, you will be charged for the new bundle. Depending on how and when you change your subscription, you will not pay more.
How to change your subscription:
- If you plan to make the change at the end of the bundle, the change will only take place at the end of the current bundle period. In that case, there is no overlap and no double payment.
- If you change or renew your subscription immediately, you keep the remaining bundles from the previous subscription, which you use first. You will also get the new data bundle and/or extra call bundles. We recommend you do this if you don't have enough data or calling minutes to get through the bundle month.
In this case, there is a somewhat of an overlap between bundles and you will be billed for both the previous bundle month and the newly chosen subscription, slightly earlier than normal depending on your situation.
Here is a direct link where you can renew or change your subscription.
Do Vikings call and text each other for free abroad?
No, they don't. The Viking advantage, that allows Mobile Vikings to call and text each other free of charge*, is only valid in Belgium.
* If you chose the Only Data price plan, you can't call or text, but other Vikings can still call and text you for free.
Can I use mobile data outside the EU?
At Mobile Vikings we block mobile data outside the EU to avoid unexpectedly high costs. This will avoid you, as a Viking, to unexpectedly receive a huge invoice/payment invitation for your subscription, or to instantly use all of your calling credit unaware.
Would you like to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.
Why do we block data outside the EU? Well, outside the EU you surf mobile at € 13/MB, which means you’ll instantly reach your maximum amount out of your subscription bundle (by default this is set at € 10 or less). If this happens, you’ll not only be unpleasantly surprised upon receiving your next invoice/payment invitation, you won’t be able to surf, make/receive calls or send/receive texts either. You see, when you reach your maximum out-of-bundle amount, we're obliged to stop all your services. With a prepaid SIM card, you use your calling credit to surf mobile outside the EU, and that too will exhaust instantly.
You can of course use local wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports. Outside the EU you will be able to make/receive calls and send/receive texts. You’ll find the prices for this in detail on our roaming page.
How do I activate/deactivate a second incoming call?
You can activate a second incoming call by calling *43#. Deactivate it by calling #43#. Do the codes not work? Try adding an additional * or # to the start of the code.
I can see “LTE” on my phone, not “4G”. What does that mean?
LTE and 4G are usually used interchangeably, so if you see LTE on your mobile, you can assume that you are surfing via 4G. And vice-versa. LTE will also appear on your device if you have activated VoLTE.
More details? In short: 4G is a network standard that enables a very fast mobile data connection. When 4G was launched, the speed needed to reach that standard was often too high. LTE, which stands for 'Long Term Evolution', is the technology developed to enable those 4G speeds. As that technology got closer to those speeds, the terms became increasingly interchangeable.
Do I really have unlimited text messages with a subscription?
Yes, you can text as much as you want. But if we notice you sending an unusual amount of text messages, or if we suspect you might use your SIM card for automatic text messages, we'll get in touch with you.
How do I switch from VDSL to Fiber?
If you want to switch from a copper or VDSL connection to a Fiber connection, this can be done easily if Fiber is already available at your address. You can check this in your My Viking account: go to 'product' > 'Is Fiber available at your address?'.
If Fiber is available, all you have to do is choose when you want an installer to come and install Fiber free at your address.
We offer various Fiber subscriptions:
- Fast - € 40/ month (download up to 100 Mbps & upload up to 40 Mbps): if you already have our Fast subscription with a VDSL connection, upgrading to Fiber is completely free. You also pay the same amount per month. Our technician will provide the free installation and you will keep your own modem.
- Superfast - € 55/ month (download up to 1 Gbps & upload up to 500 Mbps): if you still prefer a faster subscription, this is a good choice. The installation is also completely free in this case, and you can keep your current boosters.
- Hyperfast - € 90/ month (download up to 5 Gbps & upload up to 1 Gbps): This is our fastest subscription. Here, you receive new boosters and a modem for free, and the installation is done free of charge by our technician.
If you come from another provider and want to switch to Mobile Vikings Fiber, the installation and modem are also completely free. You can easily request this via our website.