My mobile internet isn’t working.
Your pals 4G and 5G bailed on you? No worries, you’ll be back online in no time.
Back online in no time!
Log in to your My Viking account to see if you still have enough credit or data bundles. Got an outstanding invoice? That might be the reason your connection isn’t working.
Head to this page and follow the steps to set up your mobile internet.
Make sure roaming is enabled by following the steps on this page.
Manually select a different network and restart your device afterward. Not sure how? Follow these steps, and you’re good to go!
Traveling outside the EU? We automatically block mobile data outside the EU to help you avoid unexpected charges. Still want to use mobile data abroad? You can! With the Global Data Pass, you can stay connected in many countries outside the European Union. You’ll find all the details right here.
Try testing your physical SIM card in another device. Still not working? Then the issue might be with the SIM card itself. In that case, quickly request a new SIM card through your My Viking account. Click on your number and then under 'SIM card', click on 'Replace/transfer your SIM card'.
Still not working?
Have you followed all the steps, but your mobile internet still isn’t working?
Frequently asked questions
You have a mobile plan of at least € 15.
Your device supports 5G. You can check here whether your device is 5G-compatible.
You are in a 5G-covered area. If 5G is not available at your location, your device will automatically switch to the best available network. You can check our coverage map to see where 5G is currently available.
Poor reception can be caused by several factors. The farther you are from a cell tower, the weaker the signal. Thick walls, concrete, and metal can also interfere with your connection. Sometimes, other devices cause interference, and nature can play a role too. Mountains, forests, and hills can weaken your signal. Finally, the network can become overloaded during busy times, such as festivals or in crowded city centers.
Luckily, there’s VoLTE & VoWiFi. With this technology, you can make calls using your mobile data connection or Wi-Fi signal. You can find more information on this page.