My mobile internet isn’t working.
Your pals 4G and 5G bailed on you? No worries, you’ll be back online in no time.
Back online in no time!
Still not working?
Have you followed all the steps, but your mobile internet still isn’t working?
Frequently asked questions
You have a mobile plan of at least € 15.
Your device supports 5G. You can check here whether your device is 5G-compatible.
You are in a 5G-covered area. If 5G is not available at your location, your device will automatically switch to the best available network. You can check our coverage map to see where 5G is currently available.