If you have the €15 and €20 mobile subscriptions, 4G and 5G can reach speeds of up to 150 Mbps. With the €29 mobile subscription, 4G and 5G can reach speeds of 500 Mbps.

With visual voicemail you get a convenient overview of your voicemail messages in a visual inbox on your phone. Similar to your email inbox, in other words.

Its main advantages:

• You decide which voicemail message you want to play first without calling 1933 and having to go through a long selection menu.
• You get a notification for each new message.
• For each voicemail message, you see the name of the sender, the date and time.
• From this visual inbox, you can easily delete a message, save it directly to your phone or even forward it.
• You can always turn visual voicemail off or on yourself via your phone's settings, or by calling 1933 (on iPhone).
• Your new messages also remain available via 1933. For new messages, you will no longer be notified via SMS, but via your phone app.

Visual voicemail messages use data: Wi-Fi or mobile data. For a 30-second message, this would be 28.35 Kb, or (brace yourself) 0.02835 MB. Which is very little data. If you don't have Wi-Fi or your mobile data bundle has run out:

• for mobile subscriptions: this will incur a minimal out-of-bundle charge of € 0.10/MB on your next payment invitation/invoice, unless you have set the out-of-bundle cost limit to € 0 for that particular phone number. In the latter case, you can also deactivate your visual voicemail and use classic voicemail.
• for prepaid cards: this amount will be deducted from your calling credit

When will visual voicemail be available?

From April 2024, we will start the automatic rollout of visual voicemail for the various Android phones. From autumn also for iOS devices, for which we depend on Apple. If you prefer to use classic voicemail, you can of course switch visual voicemail off.

It's quite a challenge to provide a concrete timing: we do not only have to follow the pace of Apple (for iOS) and Google (for Android), but also that of manufacturers such as Apple, Samsung, Google,... As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.

You can find your PIN and PUK code in your My Viking account. The default PIN code of your SIM card is 1111.

Why a PUK code?

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

Changing my PIN code

Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:

*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #

Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.

Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here. 

Do you have a physical SIM card? Follow these steps:

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

Send an email to info@mobilevikings.com stating your phone number. Our helpdesk will help you out and activate your voicemail as soon as possible.

Why would my voicemail be blocked?
This could happen if you forget your PIN. If you enter the wrong PIN three times, your voicemail will be blocked.

More information about changing the PIN code of your voicemail can be found here.

Well, as of 3/1/2023 you'll be entitled to a refund of the remaining calling credit of the number you want to transfer to another operator. A few important notes:

• You can request the refund only if you immediately transfer the number of the prepaid card to another operator. If you terminate the number, no calling credit will be refunded.
• The refund can only be requested for calling credit purchased via a top-up. A free bundle of mobile data, e.g. a bundle from a Viking Clan, will not be refunded.
• Keep in mind we will deduct the amount of € 5 for administration costs from the remaining calling credit. This means that amounts lower than this will not be refunded.
• You need to request your refund within 1 month after the transfer to your new operator.
• The refund will be done in the same manner as the calling credit was initially purchased: via Bancontact, MasterCard, VISA or direct debit.
• After approval of your request by Mobile Vikings the refund will take place within 2 weeks after your request.
• You can't transfer calling credit to another Mobile Vikings number.

As of 3/1/2023, you'll be able to request your refund here. Please provide as much information as possible, so our helpdesk can have a look at your options as soon as possible.

In that case, you can block your current SIM card and request a replacement SIM card. To do so, go to your SIM settings. You can also block your device there. We also recommend that you always file a police report.

For regular SIM cards

If you request a new SIM card, it will be sent to you by regular mail free of charge. We send out our SIM cards with bpost, so delivery takes 3-5 business days. You will, of course, keep your phone number and your remaining calling credit. To block your device we need some extra information:

• what was the type of device;
• where did you lose your device (city);
• what was the time when you lost it (day and time);
• what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

For eSIMs
If your smartphone is lost or stolen, you can have your eSIM blocked and request a replacement eSIM. You can also do this via your SIM settings. You will then immediately receive an e-mail with the necessary instructions to activate it.

1. Place your modem centrally in your home

Where is the best place for your modem?

• Preferably, you place the modem in the centre of your home, in an open space (not in a cupboard) and more than a metre above the ground. This gives you better Wi-Fi coverage.
• Preferably, you keep the modem or Wi-Fi Booster more than a metre away from other electrical appliances to avoid interference.
• Is your modem in the basement? The Wi-Fi reception on the other floors will often be weak. It is preferable to install the modem on the ground floor.

How to place the modem

Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.

2. Cables are fine too

Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:

• The internet is faster.
• There is no interference from other electrical devices.
• You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
• If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.

Ethernet cables are available in every electronics shop, or online from one of our Viking Deals-partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.

3. Beware of devices that interfere with Wi-Fi

Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.

4. Old devices slow down Wi-Fi

Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.

 
5. Don't overload your Wi-Fi

The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.

 
6. Test your line

Is your connection very slow or is it constantly interrupted?

1. Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
2. Measure your speed via the speed test in your My Viking-account. Make a note of the download speed achieved.
3. Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.

If there is a major difference in speed, you need to restart your modem:

1. Switch the modem off by pressing the on/off button on the back.
2. Wait about ten seconds.
3. Switch the modem on again.

 7. Your connection immediately after your installation

After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.

You can find your SIM card number in 2 ways.

• Find your SIM card number on your SIM card

If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.

• Find your SIM card number in your phone settings

For Vikings with an Android device:

1. Open the Google Play app and download “SIM Card” (free).
2. Open the app and go to the “Information” tab.
3. Your SIM card number is displayed under “SIM card serial number (ICCID)”.

For Vikings with an iPhone or other iOS devices:

1. Open the “Settings” app on your iPhone.
2. Select “General”, then “Info”.
3. The SIM card number is displayed the same as the ICCID number.

Your Mobile Vikings invoice or payment invitation always includes an expiration date. This is the date on which we expect to have received your payment in our bank account. In case you pay by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.

Extra tip: always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment. Please contact our helpdesk if you have used the wrong payment details, or if your payment hasn't been processed after 5 working days.

But what happens if you lose sight of this deadline?

• A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
• Shortly after that expiry date, you will receive a first real reminder from us to remind you of your payment arrears.
• Another week later, you will receive another reminder. If you still don't pay now, you risk not only an administrative charge on your next invoice/payment invitation but also a restriction of your services.
• This means, for the number in question, you will be put on minimum service two weeks after your expiry date. That means you can no longer make outgoing calls (except emergency numbers), text or surf. By the way, your internet connection at home can also be limited in speed for a first late payment, to be completely blocked after repeated violations. So don't let it come to that.
• If you ignore this phase as well, we will completely stop all your services a little later and you will no longer be able to receive incoming calls and texts, for example.

Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. Don't want to worry about your invoices of payment invitations? Set up a payment method via your Mobile Vikings account. This is possible using Visa, MasterCard or direct debit. If you set up a payment method, your payment will automatically be processsed.

Do you have any questions about your payment invitation/invoice, or your current subscription? You can reach our helpdesk on the free number 1976 during office hours, or via info@mobilevikings.be. In case you want to dispute your invoice/payment invitation, please mail the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.

You can identify yourself by doing your next payment with Bancontact, VISA or MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191933**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191933**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

You can do so in your My Viking account. Some important remarks about this:

• Your connection will be deactivated in the following hours.
• In the days following your cancellation, you will receive via e-mail a pro rata final invoice (= the normal monthly rate minus the period that your connection will not be active), or a credit note (= refund for the period that your connection will not be active) if you have already received your monthly payment invitation/invoice.
• You return your modem and/or booster via bpost within 2 weeks. You can find the shipping label in your My Viking account too.
• Any active mobile number(s) will not be cancelled because of this.

It’s super easy. 🙂 In your My Viking account on the website you will find your personal invitation link. Send it to your lover/ a friend/ a family member/ a colleague/ … and form a Clan together.

Through the app you can easily check which of your contacts is a Viking as well. To do so, go to the ‘Balance’ tab of your mobile number and select ‘Expand your Viking Clan’. Scroll through your contacts and discover who’s a Viking and if they are already in a clan. Please note, this only works if you gave permission to the app to access your contacts. You can always change the permissions through the settings of your phone.

Do you have more than one SIM card? In that case, you can also form a Viking Clan combining your own eligible subscriptions and claim the additional data for free. 

More details about the terms and conditions of a Viking Clan can be found here.

You easily use all apps on your TV without having to use your smartphone or laptop ever again. Moreover, you only need to install these apps once. 

You own a smart TV: via your TV's menu you search for the VRT MAX, VTM GO and GoPLAY apps and install these. You log in once and you watch all your favourite programs for free anytime you want.

You don't own a smart TV: not an issue at all, a casting device will turn any TV into a smart TV in seconds. We recommend a device that supports Google TV or Android TV. This would allow installation of the apps directly on the device, plus the menu is extremely userfriendly. And last but not least, you'll have a remote. 😉

Recommendation then? That would be the Google Chromecast with Google TV. So, a small, one-time investment as compared to all the money you'll be saving by getting rid of your TV subscription and TV decoder.

As long as you travel within the European Union and the United Kingdom, the same rates apply as in Belgium. In other words: no extra roaming charges! For all rates, including outside the EU, go to the roaming page on our website.

You can't use your mobile data bundle outside of the EU. We automatically block your mobile data to avoid unexpectedly high costs. Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union. Check all the details here.

To keep costs down, try to use Wifi as much as possible or purchase a local SIM card with matching local rates. You can usually find these at the airport.

As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.

A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:

Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.

You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.

You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:

• For 250 MB, you pay 10 euros.
• For 1 GB, you pay 15 euros.
• For 3 GB, you pay 25 euros.

The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.

Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.

Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.

All terms and conditions of the Global Data Pass can be found on our website.

Do you have a question for our help desk? This is how to get in contact with Mobile Vikings:

1. Email: you can reach us by sending an email to info@mobilevikings.be. 
2. Phone: we are reachable by phone on workdays from 8:30 until 17:30, via 1976 or 0456 19 19 76.
3. Webform: fill out our form.

Mobile Vikings is situated in Hasselt. Our info:

Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt

Phone: +32 456 19 19 76
e-mail: info@mobilevikings.be

Through your My Viking account, you can leave a Viking clan. To do so, at the bottom of the page click on 'Leave this Viking Clan' and you will receive a confirmation email. The other members of your clan will also be notified by mail.

You will remain a member of a Viking Clan until, with the telephone number in question, you:

• Switch to a prepaid card
• Transfer that specific number to another operator
• Leave the Viking Clan

More details about the terms and conditions of a Viking Clan can be found here.

It's currently not possible to merge accounts, however it is possible to transfer your Mobile Vikings SIM card to another Mobile Vikings account.

You can do this through your account settings. The process goes like this:

• Choose the SIM card you want to transfer.
• Enter the details of the person to whom you are transferring the SIM card.
• They will receive an email that has a button to accept the transfer.
• They then need to fill in the necessary information to start the transfer.
• Once the transfer has been completed, the recipient will receive a confirmation email. Done!

Please keep in mind:

• Active bundles and/or calling credit on the SIM card expire. The recipient can choose a new subscription or top-up.
• Your linked payment method will be automatically unlinked and will not be transferred along with the SIM card.
• You cannot transfer your SIM card to a minor Viking.
• The recipient will not receive a new SIM card - so be sure to give it to them!

Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.

You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.

To activate your eSIM, follow these steps:

• Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Click on the red button in the email to access your My Viking account and enter the code there.
• Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.

Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!

Yes, an eSIM also has a "SIM card number".

iOS: you can find the SIM card number in the device in which the eSIM is used:

• Open ‘Settings’ > ‘Info’
• The SIM card number is displayed the same as the ICCID number.

Android:

• Do you have a subscription? Your My Viking account number is a replacement for your SIM card number.
• Do you have a prepaid card? Please contact our helpdesk.

1. General

These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.

Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.

1. What is a Global Data Pass?

The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.

The Global Data Pass is available both for mobile subscriptions and prepaid cards.

The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.

The Global Data Pass is available among the services as listed on the website.

The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.

Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.

The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.

You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.

1. Activation of the Global Data Pass

There are 2 ways to activate a Global Data Pass:

• Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
• Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.

4. Payment of the Global Data Pass

For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.

When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.

If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.

5. The Global Data Pass and travelling in the EU

The Global Data Pass can only be used for mobile data usage in the countries listed above.

If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.

Download these special conditions of the Global Data Pass.

No, they don't. The Viking advantage, that allows Mobile Vikings to call and text each other free of charge*, is only valid in Belgium.

* If you chose the Only Data price plan, you can't call or text, but other Vikings can still call and text you for free. 

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. You also have the choice between an eSIM or a physical SIM card.

What do you need to transfer your current number?

• The number of your current SIM card,
• If you are under an existing contract, best to keep your customer number at hand too.

To install your modem yourself, you indicate during your order that you want a self-installation. We will then send your modem to your address as quickly as possible, which means you can expect a package within 3 business days if everything goes perfectly. Via the Track & Trace service of bpost, you can follow the status of your package at all times.

Once you have received the modem, you choose when to install it. The instructions on the packaging of the modem will tell you what you need to do to complete the installation. Need more help? You can always count on our installation guide.

That's it! After these short steps, your modem will be ready to provide you with a high-speed Mobile Vikings Internet connection.

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

• IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
• Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.