Help & Support

Our offer

How can I roam data at an advantageous rate within Europe?

How does the Viking bundle to other Belgian Mobile Vikings work?

What do I get for a € 10 top-up?

What do I get for a € 15 top-up?

What do I get for a € 25 top-up?

What do I get for a € 50 top-up?

How long will my calling credit and bundle of free advantages be valid after my top-up?

What happens with my free bundles if a month has expired?

At which rate can I call, send text messages and surf on the Internet outside the top-up bundle?

What’s a data-only SIM card?

Can I use a SIM card from Mobile Vikings for my laptop?

Can I use my Mobile Vikings SIM card on my Blackberry?

What are the rates when I’m abroad?

In which countries can I roam data at € 0.15/MB?

Request SIM

How to order a SIM card?

What do I have to pay attention to during a number porting?

What do I need to do if I can’t send the activation SMS?

How does a number transfer work?

What happens with the subscription of my current operator if I decide to port my number?

Which data are needed to request a SIM card with number porting?

What’s the SIM card number?

How do I request a SIM card with a new phone number?

After 5 business days, I still haven’t received my SIM card by post. What do I have to do?

I have an iPad or iPhone, which type of SIM card do I need to use?

Can I order 2 SIM cards with the same phone number?

Top Up SIM

How do I change the data on my invoice?

Why is my eID reader not working properly?

How is my invoice from Mobile Vikings generated?

On which date will my invoice be created?

How can I earn Viking Points by setting up a direct debit?

How can I top up my SIM card?

What can I do when I paid too much or too little for a payment with bitcoins?

How can I top up my SIM card by using the Bancontact app?

How do I activate the automatic top-up service or top-up via SMS?

Can I combine several payment methods to top up my SIM card?

How can the Easy Payment method via direct debit be activated and how does it work?

What will trigger an Easy Payment auto top-up?

I have received a message saying my direct debit is blocked. How come and how can I re-activate it?

Can I top up for € 15 one month and for € 50 the next month?

What's Bitcoin and how can I use it for topping up my SIM card?

Can I receive an invoice of my top-ups?

Usage

What do I have to do when I've reached the EU data roaming limit?

What does an ongoing data session in my usage mean?

Will I have a higher data usage when surfing on the 4G network?

At what rate a call or SMS to a non Belgian number will be charged?

I made a phone call from within Belgium to another Belgian Mobile Viking but got charged for it. How come?

Why does my SMS change into an MMS without adding a file?

I was charged € 0.20 for an SMS starting with 004477. How come?

How can I check my usage of data, SMS and calling minutes?

How can I check my credit balance?

Network connection

I cannot make any connection to the network. What can I do best now?

What should I do best if I can’t make any connection with the mobile Internet?

Does Mobile Vikings Belgium cover the 3G network?

Does Mobile Vikings Belgium cover the 4G network?

I’m abroad, which local network should I select?

Which 4G frequence is supported by Base/Mobile Vikings?

Which European operators don't offer the possibility to use mobile Internet abroad?

What’s the difference between ‘international’ and ‘roaming’?

Settings

How do I configure my cell phone?

How do I transfer an incoming call to another phone number?

How do I change my PIN code?

How do I activate 4G on my smartphone or tablet?

How can I configure and check my voicemail?

How do I activate the Internet on a Blackberry with OS 6 or OS 7?

How do I activate the Internet on a Blackberry with OS 10?

I have a USB modem and I want to set up the Internet. How do I do this?

What’s tethering/personal hotspot and how does it work?

Can I receive my emails on my mobile phone?

How long may an SMS be?

What is the number of the SMS central?

Sometimes, I hear 3 beeps when someone calls me. What does this mean?

Other questions

How can I create for each SIM card in my account their own new account?

How to put together multiple accounts into 1 single account?

My device asked me to enter the PUK code. What should I do now?

Why does my smartphone recognizes a phone number which is not mine?

I have a standard SIM card of Mobile Vikings but now I need a micro or nano SIM card. How can I order such a SIM card?

Does my device support a 4G connection?

Which notifications by SMS or email can I set up for my SIM card?

Can I use my iPhone or iPad to surf on the 4G network?

How can I convince my friends to become a Mobile Viking too and thus earn free top-ups?

What are citycoins and how can I use them?

What are Viking Points and how can I use them?

How can I check if my friend is also a Mobile Viking?

Can I call Dutch Mobile Vikings for free?

Our products

What’s VikingCard?

SIM lost or stolen

What do I need to do if my SIM card is stolen or lost?

Viking App

Which type of Internet connection do I need in order to call with Viking Talk?

How are the usage statistics in my Insights calculated?

How can I make a call with Viking Talk?

How much data does Viking Talk consume?

How can I add Viking Points to my Viking Talk?

Can I use Viking Talk on my smartphone?

How does Viking Talk work?

How do I install Viking Talk?

Can I call everyone with Viking Talk?

What can I use the Viking App for?

How do I top up with the Viking App?

What are Viking Points and how can I earn them?

How can I activate a data roaming package?

Viking Talk

Which type of Internet connection do I need in order to call with Viking Talk?

What’s the Viking Wallet and how can I add Viking Points?

Can I use Viking Talk on my smartphone?

How does Viking Talk work?

How can I make a call with Viking Talk?

How can I add Viking Points to my Viking Talk?

How much data does Viking Talk consume?

How do I install Viking Talk?

To which countries can I call with Viking Talk?

Activating...

As you're reading this, we're activating your SIM card.

So now time has come

Insert your SIM card into your phone. The default PIN code is 1111. Use this the first time and set up a new PIN code afterwards.

How about topping up and setting up your phone in the meantime?

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