Question 1

Special Conditions Viking Clan

Accepted Answer

1. General These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the  Mobile Vikings website .  2. What is a Clan Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘ Clan ’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist.   3. Time frame Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.  4. Creation and composition of a Clan You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan. A Clan consists of a minimum of two and a maximum of four members, of which all members can already be customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. New customers can join a Clan once their Mobile Vikings telephone number is active. A Mobile Vikings telephone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different telephone number.   5. Data benefit The more members in a Clan, the greater the data benefit: 2 members: each member receives a free additional monthly data bundle of 2 GB 3 members: each member receives a free additional monthly data bundle of 3 GB 4 members: each member receives a free additional monthly data bundle of 4 GB When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires. Example : In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (4 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (4 GB instead of 3 GB). This change takes place on the expiry date of the additional 3 GB data bundle that is already running. When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan. Example : In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 2 GB. This change takes place on the expiry date of the current 3 GB data bundle. Vikings with an unlimited fast subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (2/3/4 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after usage of 170 GB. Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. Receiving such a free 1 GB bundle does not entitle the Viking to free data in the future. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period.  6. Conditions of entry The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan: The Viking has a subscription with a monthly amount of €10 or higher. Vikings with a prepaid card cannot join a Clan. The Viking has an active telephone number. At the time of joining, this phone number must not be subject to any of the following processes:  Termination of the number or a (request for) number transfer to another operator Planned switch to a prepaid card The Viking is not yet part of any other Clan using this specific telephone number. The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings as defined in Article 7. Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases: Failure to meet the entry conditions of this Article 6; When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service;  In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so.  If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan.  A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number.   7. Exit or removal from the Clan 7.1  A Viking will no longer be part of a Clan if any of the following occurs: The Viking leaves the Clan through the settings of his or her telephone number; The Viking switches the number in question to a prepaid card; The Viking permanently disconnects his or her number or transfers it to another operator. In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking.  7.2  Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases: When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service; In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so; When the Viking no longer meets the entry conditions described in Article 6. If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.   If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two.   8. One month of free data via a Viking Clan with Mobile Vikings Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period.   9. Miscellaneous provisions Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email).  If a Viking joins a Clan, the Viking implicitly agrees that this will be visible in the Mobile Vikings app of contacts who have saved his/her number as a contact.

Question 2

What is a Viking Clan?

Accepted Answer

Vikings with an active mobile subscription can form a Viking Clan. A Viking Clan consists of a minimum of 2 and a maximum of 4 Vikings with a mobile subscription. By forming a Viking Clan, all members receive  monthly an extra bundle of free mobile data  on top of their subscription. The extra bundles being: Viking Clan of 2:  2 GB  extra mobile data Viking Clan of 3:  3 GB  additional mobile data Viking Clan of 4:  4 GB  additional mobile data Existing active Vikings can form a Clan of up to 4 people.  Did you bring in a new Viking, for which you get 15 Viking Points for? You can add the new Viking to your clan once they have an active subscription. If you have a unlimited fast subscription and become a member of a Viking Clan, you will also receive an extra data bundle to surf at full speed for a longer time. Without a Viking Clan, you surf at lower speed after using your 170 GB, with a Viking Clan this will happen later.

Question 3

How do I become a member of an existing Viking Clan?

Accepted Answer

To become a member of an existing Viking Clan of 2 or 3 Vikings you have several possibilities: You already are a Viking  with a mobile subscription: You can  become a member of an existing Viking Clan  of 2 or 3 Vikings. You can  start your own Viking Clan . In your  My Viking account  you will find your personal invitation link. Send this link to your lover/ a friend/ family member/ colleague/… and form a Clan together. You are not a Viking  yet and you received an invitation link from a Viking: You  activate a new Mobile Vikings phone number with a subscription  through the invitation link. After activation of your subscription, you automatically become a member of the Viking Clan to which you have been invited to. You  transfer your existing phone number to Mobile Vikings and activate a subscription . After activation of your subscription, you will automatically become a member of the Viking Clan which you have been invited to.

Question 4

How do I start a Viking Clan?

Accepted Answer

It’s super easy. :-) In your  My Viking account  on the website you will find your personal invitation link. Send it to your lover/ a friend/ a family member/ a colleague/ … and form a Clan together. Through the  app  you can easily check  which of your contacts is a Viking as well . To do so, go to the ‘Balance’ tab of your mobile number and select ‘Expand your Viking Clan’. Scroll through your contacts and discover who’s a Viking and if they are already in a clan. Please note, this only works if you gave permission to the app to access your contacts. You can always change the permissions through the settings of your phone. Do you have  more than one SIM card?  In that case, you can also form a Viking Clan combining your own eligible subscriptions and claim the additional data for free.  Did you bring in a  new Viking , for which you get  15 Viking Points ? You can add the new Viking to your clan once they have an active subscription.

Question 5

What are the advantages of a Viking Clan?

Accepted Answer

Well, free extra mobile data, of course. An overview: Viking Clan of 2:  each member gets a free extra data bundle of 2 GB each month. Viking Clan of 3:  each member gets a free extra data bundle of 3 GB each month. Viking Clan of 4:  each member gets a free extra data bundle of 4 GB each month. The validity and timing of a Clan bundle is independent of your subscription month. It therefore always has its own start and expiry date. Below we give you a concrete example: Viking 1 and Viking 2 start a Clan together on 12/01. The Viking Clan benefit renews each 12th of the month. Viking 3 joins the Clan on 23/03. The benefit starts immediately on the 23rd for the new member and renews monthly on the 23rd. The other two members have to wait until 12/04 to enjoy the extra GBs.

Good
to know

Any Viking with a mobile subscription

Total freedom

Everyone's welcome

HELP &
Support

Good to know

Any Viking with a mobile subscription

Total freedom

Everyone's welcome

HELP & Support

Good
to know

HELP &
Support