Worst-case scenario: you're unreachable. Friends can’t call you, you can’t text your partner. Time to activate the emergency plan!
Have you tried turning it off and on again? A classic, but it often works!
No luck? Then check these most common causes:
We limit your services if your bill hasn’t been paid. Check your My Viking account to see if you have an outstanding invoice.
Paid via the website? Your payment is processed immediately and your services will be active again within 30 minutes.
Paid via bank transfer? Processing your payment can take 3 to 5 working days.
Are you sure you still have enough credit and call minutes in your bundle to call or text? You can easily check this in your My Viking account.
Calling from Belgium to a foreign number is not included in your Mobile Vikings bundle. You’ll be charged out-of-bundle costs, which may be set to €0. You can change this in your My Viking account.
Are you abroad? Then you can enable or disable certain services. Check this in your My Viking account: go to your mobile number > product settings > manage services.
Don’t forget to add the country code when calling an international number. For Belgium, that’s +32.
If you're abroad and experiencing network issues, you can switch networks. Need help switching? Visit the page below.
Can’t send an SMS to a premium service? Check in your My Viking account if out-of-bundle costs are set to €0.
Go to your mobile number > product settings > manage services.
Is your issue not listed above?
Check what else might be going on below.
