- 1
First things first: restart your device.
- 2
Then log in to your My Viking account to check if you still have enough calling credit or data bundles. Got an unpaid invoice? That could be the issue too.
- 3
Next, check if you’re connected to a network. No connection? Try connecting manually via your phone’s settings. Select your device in our setup guide, go to ‘Network’ > ‘Select a network’, and follow the steps.
- 4
Still not working? Try your (physical) SIM card in another device, just to be sure the problem isn’t your phone.
- 5
Are you abroad? Try another provider. And yep, you’ll need to restart your device again. Also, make sure you’re using the correct number format - like +32 for Belgium or +33 for France.
- 1
First, check your My Viking account to see if you still have enough calling credit or data bundles. Got an unpaid invoice? That could be the issue too.
- 2
Next, check if you’re connected to a network. No connection? Try connecting manually via your phone’s settings. Select your device in our setup guide, go to ‘Network’ > ‘Select a network’, and follow the steps.
- 3
Once you’ve done that, restart your device and try sending a text to yourself.
- 4
Still no luck? Try your (physical) SIM card in another phone, just to rule out any issues with your device.
- 5
Are you abroad? Try a different provider and restart your device again. Also, make sure you’re using the correct number format - for example, +32 for texting a Belgian number or +33 for a French one.