I can't call or text.

First things first: restart your device.

Then log in to your My Viking account to check if you still have enough calling credit or data bundles. Got an unpaid invoice? That could be the issue too.

Next, check if you’re connected to a network. No connection? Try connecting manually via your phone’s settings. Select your device in our setup guide, go to ‘Network’ > ‘Select a network’, and follow the steps.

Still not working? Try your (physical) SIM card in another device, just to be sure the problem isn’t your phone. 

Are you abroad? Try another provider. And yep, you’ll need to restart your device again. Also, make sure you’re using the correct number format - like +32 for Belgium or +33 for France.

First, check your My Viking account to see if you still have enough calling credit or data bundles. Got an unpaid invoice? That could be the issue too.

Next, check if you’re connected to a network. No connection? Try connecting manually via your phone’s settings. Select your device in our setup guide, go to ‘Network’ > ‘Select a network’, and follow the steps.

Once you’ve done that, restart your device and try sending a text to yourself. 

Still no luck? Try your (physical) SIM card in another phone, just to rule out any issues with your device.

Are you abroad? Try a different provider and restart your device again. Also, make sure you’re using the correct number format - for example, +32 for texting a Belgian number or +33 for a French one.