Mobile Vikings for Business

• In your account settings, choose the SIM card you want to transfer.

• Enter the details of new account you're creating.

• You will receive an email that has a button to accept the transfer.

• You then need to fill in the necessary information to start the transfer.

• Once the transfer has been completed, the recipient will receive a confirmation email. Done!

Please keep in mind:

• Are you a member of a Viking Clan? In that case, you need to leave the Viking Clan first before you'll be able to transfer the SIM card. You can do so in your account settings. Afterward, you can contact our helpdesk to be added back into your Viking Clan.

• Active bundles and/or calling credit on the SIM card expire. The recipient can choose a new subscription or top-up.

• Your linked payment method will be automatically unlinked and will not be transferred along with the SIM card.

• You cannot transfer your SIM card to a minor Viking.

• The recipient will not receive a new SIM card - so be sure to give it to them if necessary. :-)

Repeat these steps for all SIM cards that you want to link to your Mobile Vikings for Business account.

• Create your Mobile Vikings for Business account now via this link.

• Account activated? Then you can start inviting your colleagues!

If you’re only using one SIM card, there’s nothing you need to do. You can simply keep using your personal account and still benefit from the discounted rates for self-employed users.

Then we recommend creating a Mobile Vikings for Business account via this link. Once your account is active, send an invitation to yourself to link your own number to the Business account. After accepting it, the cost of your subscription will be included on the monthly Business invoice.

Note: out-of-bundle costs (like international calls or De Lijn tickets) will still be charged through your personal account. Since your VAT number is linked to that account, you’ll receive a separate invoice - handy for your VAT return.

It’s super easy to do in your My Business account. Check out the videos below to see how to add colleagues.

• Add one colleague

• Add multiple colleagues

A Mobile Vikings business account works like an umbrella over your colleagues’ personal accounts. Each employee creates their own personal account, and that info is then linked to your business account. This is also how the invoices are generated.

This setup gives you, as the employer, full flexibility: you can start, adjust, or stop a colleague’s contribution at any time - no hassle.

No, only if the mobile numbers are owned by your employees. If your company owns the mobile numbers you want to link, you can send all invitations to the same email address.

Your invitation remains valid:

• until you, as the admin, cancel it. You can resend the same invitation to the same colleague for the same number multiple times.

• until your colleague accepts the invitation and activates a subscription.

• as long as your company has an active Mobile Vikings for Business account.

Even in that case, just click ‘Add employee’. For the first and last name, enter the name of the user or the device using the SIM card. Send the invitation to yourself - you’ll be able to complete the transfer on your own.

Yes, but only if your company is the legal owner of those mobile numbers. In that case, you may:

• transfer the numbers under the company’s name

• use one central company email address (not the employee’s personal one)

• complete the linking process yourself

After that, you can easily manage everything from your own My Business account.

As an admin, you can set the following for each colleague:

• an individual price plan (your employer contribution)

• language preference

• a limit or reimbursement for out-of-bundle costs

Note: if you change the price plan, your colleague will still need to confirm it via My Viking. They’ll receive an email with instructions.

Unless you’re offering a € 30 plan, your colleague can also choose a higher plan themselves. You cover your contribution, they pay the difference.

By default, employees pay for their own out-of-bundle costs (like extra data, minutes, or texts).

As an employer, you can choose to (partially) cover those costs. In your My Business account, you can set a monthly allowance between € 0 and € 300.

That amount is the maximum you’ll pay per employee for out-of-bundle usage. If your colleague uses less, you pay less. You’ll see the exact amount on your monthly invoice.

In that case, your colleague has two options:

• they stay on their current plan and cover the price difference with the new, lower plan themselves.

• they accept the change and switch to the new plan.

In both cases, the new price plan takes effect at the start of the next subscription month for that specific phone number.

As soon as your colleague accepts the upgrade - or if they’re already on a higher plan - your monthly contribution will increase accordingly.

Important to know: a colleague can never choose a lower price plan than the one proposed by your company.

What are the possible scenarios?

• Colleague was on a lower plan (€ 15) than your new proposal (€ 20)
  They must switch to at least € 20. If they choose € 30, they pay the difference (€ 9).

• Colleague was on a plan (€ 20) between the old (€ 15) and the new proposal (€ 30)
  They are automatically switched to € 30. You pay € 30, your colleague pays nothing extra.

• Colleague was already on a higher plan (€ 30) than your new proposal (€ 20)
  They stay on € 30. You pay € 20, your colleague pays the € 9 difference.

If you stop the employer contribution for a subscription under full account control, your colleague has two options:

• They don’t want to keep the subscription and phone number. The number will be deactivated, at no extra cost. Of course, they can also transfer it to another operator if they prefer.

• They want to keep the subscription and phone number. They’ll take over the full cost of the subscription. Your company will no longer receive an invoice for that number.

Important: with full control, you must stop the employer contribution in your My Business account and deactivate the number in the personal account if needed. Otherwise, the subscription will continue.

If you stop the employer contribution for a subscription under shared control, your colleague has two options:

• They don’t want to keep the subscription and phone number. The number will be deactivated, at no extra cost. Of course, they can also transfer it to another operator if they prefer.

• They want to keep the subscription and phone number. They’ll take over the full cost of the subscription. Your company will no longer receive an invoice for that number.

Important: with shared control, you must stop the employer contribution in your My Business account, but you’ll need to inform your colleague to cancel the number themselves in their personal account if needed. Otherwise, the subscription will continue.

Invoices are sent exclusively via Peppol. This is the European network that allows companies to exchange invoices easily and securely. As a result, invoices end up automatically and correctly in your company’s accounting.

As a company, you’ll receive one monthly invoice that includes:

• an overview of all active subscriptions

• the cost per price plan

• the total invoice amount

Out-of-bundle costs (like international calls or premium SMS services) are, by default, invoiced directly to your colleague. Want to (partially) cover those costs as an employer? You can set a monthly allowance in your My Business account.

Yes, you can. By default, employees pay their own out-of-bundle costs (such as extra data, minutes, or texts).

As an employer, you can choose to (partially) cover those costs. In your My Business account, you can set a monthly allowance between € 0 and € 300.

That amount is the maximum you’ll pay per employee for out-of-bundle usage. If your colleague uses less, you pay less. You’ll see the exact amount on your monthly invoice.

We recommend setting up an automatic payment method (via direct debit, Visa or MasterCard). This way, your monthly invoice - one clear overview of all your subscriptions - is paid automatically using your selected method.

When creating your Mobile Vikings for Business account, you’ll be asked to choose a payment method. Want to change it later? Just go to your account settings and click ‘Add new payment method’.

If there’s an outstanding balance, we’ll send:

• a first reminder 2 days before the due date

• a second reminder on the due date

• and two more reminders after that

Still no payment? The subscription will be temporarily downgraded to minimum service: the employee won’t be able to call, text, or use mobile data - but can still call emergency numbers and receive calls or texts. If payment is still not made, the subscription will be permanently terminated.

Note: an employee only receives a personal payment invitation if they’ve chosen a more expensive plan than the one you, as the employer, offered - or if there are out-of-bundle charges.

You’ll receive an email reminder from us two days before the due date and again on the day itself.

If your automatic payment (direct debit, Visa or MasterCard) fails, we’ll notify you by email. You can then update your payment method or add a new one.

In that case, you’ll need to pay the outstanding invoice manually one time.

By default, Mobile Vikings for Business invoices are available digitally - via the My Business portal and by email. If you'd still prefer to receive a paper invoice, please contact our helpdesk.

Once you accept the invitation via email, just follow the steps on our website to activate your Business subscription.

Already a Viking? Nothing changes to your account, you’ll keep your Viking Points and stay part of your Viking Clan.

You’ll receive an email invitation from your employer. Click the button in that email and follow the steps on the website to activate your Business subscription.

Your employer will propose a price plan, but you’re free to choose a more expensive one and pay the difference yourself (unless you’re given a € 30 plan). Out-of-bundle costs - like SMS parking or De Lijn tickets - are billed to you personally, unless your employer has set a monthly contribution for them.

Absolutely. You can still earn Viking Points through Viking Deals. The points you earn can be used to cover personal out-of-bundle costs - like SMS parking or De Lijn tickets. These costs aren’t covered by your employer and are billed to your personal account.

You can switch at any time, but depending on when your bundles renew, your bill will look different. You have two options:

Switch immediately

You can do this at any time, but:

• You may receive a one-time payment invitation for the activation of your new price plan

• Your new price plan may not appear right away on your next bill

• The employer contribution may not be applied immediately, depending on your bundle dates

Examples:

• You received your bundles before the 28th of last month: the employer contribution applies immediately to your new plan.

• You received your bundles after the 28th and switch before the 29th: your new plan is active, but your employer’s contribution won’t be applied this one time.

• You switch on the 29th, 30th, or 31st:

• • Haven’t received your new bundles yet? The contribution applies immediately.

  • Already received your bundles? The contribution will only apply starting next month.

Switch at your next bundle renewal

This is the clearest option. Your new price plan will be activated from your next bundle renewal, and it will automatically appear on the corresponding invoice.

You can find the exact renewal date in your My Viking account.

Note: If you choose a price plan that’s higher than the one your employer offers, you’ll personally receive a payment invitation for the difference.

Absolutely! You can still start a Viking Clan or join an existing one. More info here.

If your employer stops the employer contribution for a subscription under full control, you have two options for your subscription:

• You don’t want to keep the subscription and phone number. The phone number will then be deactivated. There are no extra costs involved. Of course, you can also transfer the number to another operator if you prefer.

• You want to keep the subscription and phone number. The full cost of the subscription will be billed to you. 

Note: when your employer has full control, they must stop the employer contribution in their My Business account and cancel the number in the personal account. If not, the subscription will continue, so be sure to pass this on.

If your employer stops the employer contribution for a subscription with shared control, you have two options for your subscription:

• You don’t want to keep the subscription and phone number. The number won’t be deactivated automatically, you’ll need to cancel it yourself via your personal account. There are no extra costs for this. Of course, you can also transfer the number to another operator if you prefer.

• You want to keep the subscription and phone number. The full cost of the subscription will be billed to you. You can then manage everything yourself in your My Viking account.

Note: when your employer has shared control, they will stop the employer contribution in their My Business account. But you, as the employee, must cancel the number in your personal account. If not, the subscription will continue.

If your employer increases their contribution, we’ll notify you by email.

As an employee, you’ll then have three options - depending on your current plan:

You’re on the same or a lower plan than the new proposal.

You’ll automatically switch to the newly proposed price plan. For example:

• Your employer initially proposed € 15, and now increases their contribution to € 20.

• If you were on € 15, you can switch to € 20 at no extra cost.

You’re already on the new price plan

You’ve been paying extra - soon, you won’t have to anymore.
Example: your employer initially proposed € 15. You chose € 20 and paid € 5 extra each month. Now your employer increases their contribution to € 20. You can:

• stay on € 20 → you no longer pay anything extra

• upgrade to € 30 → you’ll now only pay € 9 extra

You’re on a higher price plan than the new proposal

You can stay on your current plan or switch to the lower proposed one.
Example: your employer initially proposed € 15. You chose € 30 and paid € 14 extra. Now your employer increases their contribution to € 20. You can:

• stay on € 30 → you’ll now pay € 9 extra

• switch to € 20 → you won’t pay anything extra

If your employer reduces their contribution, we’ll notify you by email. As an employee, you’ll then have three options - depending on your current plan:

You switch to the new, lower price plan

Follow the steps in the email to activate the plan your employer now proposes. Example:

• Your employer lowers their contribution from € 20 to € 15.

• You activate the new € 15 plan → you don’t pay anything extra.

You keep the price plan your employer previously proposed

You choose not to switch to the lower price and stay on your current plan.

Example: your plan is € 30, as previously proposed by your employer. They lower their contribution to € 20. You can:

• stay on € 30 → you now pay € 9 yourself

• switch to € 20 → you don’t pay anything extra

You stay on a higher price plan than the one proposed

You were already paying extra, and that amount now increases.

Example: your employer initially proposed € 20. You chose € 30 and paid € 9 extra. Now your employer lowers their contribution to € 15. You can:

• stay on € 29 → you now pay € 14 extra

• switch to € 20 → you pay € 5 extra

• switch to € 15 → you don’t pay anything extra

If your employer closes their Business account, you’ll keep your subscription and phone number. From then on, the full subscription cost will be billed to you, and your company will no longer receive any invoices for that number.

Absolutely!

If you receive a monthly bill for your higher price plan and don’t pay it on time, we’ll send you reminders - two days before the due date and again on the day itself.

If the payment is still missing, your subscription will be limited to minimum service: you won’t be able to call, text, or use mobile data, but you’ll still be able to call emergency numbers and receive calls and texts.

If the payment remains unpaid, your subscription will be permanently terminated.

Out-of-bundle costs (e.g. SMS parking, international calls, or premium services like De Lijn tickets) are, by default, billed to you personally. You’ll receive a monthly bill for any such costs - but only if there are any.

Your employer can set a monthly allowance to (partially or fully) cover those out-of-bundle costs. If your usage exceeds that allowance, the remaining amount will be billed to you.

We’ll send your employer a reminder email two days before and on the due date of the invoice.