Your SIM card, fully digital
No more
waiting
eSIM
- You will immediately receive an email to activate your eSIM.
- After activation you will receive a personal QR code. Simply scan it and off you go!
-
Only suitable for certain smartphones.
Check here if yours is compatible.
Physical SIM card
- You will receive this SIM card after 2 or 3 working days.
- Quite a hassle to switch a SIM card like that. Used many paperclips, have you?
- Works in every smartphone.
Super easy switching between multiple numbers
- Switch easily between e.g. your private and work numbers.
- You decide with which number you call or surf.
- Outside the EU, you can easily use a local SIM card.
Always at hand, digitally
- Smartphone lost or stolen? Then activate a new eSIM on your replacement device in 1-2-3.
- You do not have to switch physical SIM cards any more.
- You choose a more environmentally friendly alternative.
Does your device
support eSIM?
Order your eSIM
at Mobile Vikings
Order your subscription with an eSIM
Order your prepaid card with an eSIM
Replace your current physical SIM card
Help &
Support
How much can I call and surf abroad with the € 29 subscription?
Within the EU
Up to 31 GB there are no additional costs for the EU. From 1/1/2025, that will be as much as 37 GB.
Each month, you receive a data bundle of 85 GB, of which you can use up to 31 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0018/MB (from 1/1/2025, that will be € 0,0015/MB). If you use over 85 GB during your bundle period, both within Belgium and abroad (within the EU), you will be able to continue surfing another 50 GB at a reduced speed of 512 kbps. Then, the use of mobile data in Belgium and within the EU is blocked until the start of the new subscription month.
Examples:
- You use 40 GB in Belgium, you can still use 31 GB outside of Belgium (within the EU) without extra costs.
- You use 85 GB at full speed and 25 GB at reduced speed in Belgium, you can still use 25 GB at reduced speed outside of Belgium (within the EU). You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.
- You use 85 GB at full speed and 50 GB at reduced speed in Belgium, you won’t be able to use any more data outside of Belgium (within the EU): the use of mobile data will automatically be blocked. You can choose to renew your subscription earlier, allowing you to surf with your new bundles.
Outside the EU
Outside the EU, the normal roaming rates apply,and you can’t use your data, SMS or calling bundle.
Where can I find my customer code and Easy Switch ID?
You will find the Easy Switch ID on your invoice or via your My Viking account. This also applies to other operators. Since the new legislation of 2/10/23, you will find both your customer code and your Easy Switch ID on your invoice and the online customer zone of your current operator.
Note: mobile-only accounts do not have an Easy Switch ID. That’s not a problem because for number transfers, all you need is your customer code or SIM card number.
How do I return my modem and/or booster?
You return your modem and/or booster via bpost using the shipping label you'll find in your My Viking account. Using bpost's website or app, you can easily find out where to deliver your parcel. After cancelling your internet at home subscription, you have two weeks to do so. As soon as we've received everything, we'll let you know by email.
If you want to return your booster(s) separately, it’s simple! Log in to your My Viking account. Once logged in, go to your Internet at Home subscription > network management, and click on "Boosters." Follow the instructions to complete your return.
If your current modem is replaced with a new one, you will also need to return your modem and your Wi-Fi boosters (if applicable) via bpost. We will send you an email containing a shipping label, which you will only be able to download through that email.
Before ordering, how do I know what internet speed is available at my home?
Internet speed depends on the specific address. The minimum and maximum expected speed at a specific address can be consulted on our website.
The expected and guaranteed speeds are the speeds from the cable network up to your modem. The speeds you reach in your home depend on: the quality of your Wi-Fi, whether you use an Ethernet cable, interference in your home, etc.
More detailed information about the actual speeds at a specific address will be available after activation of the connection via the personal My Viking account.
For internet at home we offer 3 options:
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Unlimited fast internet: available via VDSL and Fiber. The speed at which you surf depends on the available technology:
- VDSL: up to 100 Mbps download and 40 Mbps upload. Your usage is unlimited.
- Fiber: up to 150 Mbps download and 50 Mbps upload. Your usage is unlimited.
- Unlimited superfast internet: only available via fiber. The maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
- Unlimited hyperfast internet: only available via fiber. The maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited.
How to create the best possible Wi-Fi name & password for your internet
To ensure your Wi-Fi works smoothly across various devices like desktops, tablets, smartphones, and operating systems, follow these tips for creating a Wi-Fi name and password.
Password guidelines
- Length: Use 8 - 63 characters. A password with 14 - 15 characters is strong enough to prevent most hacking attempts.
- Spaces: Avoid spaces at the beginning or end of the password.
- Special characters: Avoid symbols like #, %, &, ", $, or £.
Wi-Fi name tips
- Make your Wi-Fi name unique and easy to identify. For example, choose a name starting with "A" to make sure it appears at the top of available networks.
- Avoid using characters like ?, ", $, [, \, ], +, or apostrophes ('), as they may cause issues for devices like cameras or printers.
Tip: A clear and distinct Wi-Fi name lets others know it’s yours and prevents confusion.
How do I transfer my eSIM to another phone?
Are you already a Viking? Then click on the "I'm a Viking" tab to see how to transfer your eSIM to another device.
Not a Viking yet? Then click on the 'I'm not a Viking yet” tab to see how to transfer your eSIM to another device.
You easily transfer your eSIM using these steps:
- Request a replacement eSIM through your My Viking account.
- Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Through the red button in the email you activate your new eSIM.
- Once activated, you will receive a second email containing a QR code. Remove the unused eSIM profile from your old device before scanning the QR code:
- Android: go to Settings > Connections > SIM card manager. Select your e-SIM, click on the indicator to disable e-SIM, then click on ‘Delete’.
- iOS: go to Settings > Mobile Network > Mobile data. Select the eSIM you want to delete, then click on 'Delete eSIM.
- Once you removed the unnecessary profile, scan the QR code through your phone's settings and not directly through the camera app.
Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!
You easily transfer your eSIM using these steps:
- Request a replacement eSIM through your My Viking account.
- Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Through the red button in the email you activate your new eSIM.
- Once activated, you will receive a second email containing a QR code. Remove the unused eSIM profile from your old device before scanning the QR code:
- Android: go to Settings > Connections > SIM card manager. Select your e-SIM, click on the indicator to disable e-SIM, then click on ‘Delete’.
- iOS: go to Settings > Mobile Network > Mobile data. Select the eSIM you want to delete, then click on 'Delete eSIM.
- Once you removed the unnecessary profile, scan the QR code through your phone's settings and not directly through the camera app.
Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!
If you transfer an existing number from another operator to a Mobile Vikings eSIM, the transfer of your number to Mobile Vikings starts as soon as you enter the activation code in your My Viking account. This takes a maximum of 1 business day. Once the transfer is complete, you will receive the email with the QR code. So keep that in mind if you do the activation for example on Friday or on the weekend.
I need a different type of SIM card. What should I do?
Go to your SIM card settings in your My Viking account and request a new SIM card. Here you can indicate why you need a new SIM card. You also have the choice between an eSIM or a physical SIM card.
For a physical SIM card, we will send you a multi sim as standard. A multi sim card contains all the possible sizes of a sim card you may need: a mini, micro and nano sim card. This way you can choose which size sim card to detach and use.
Can I switch from a subscription to a prepaid SIM card?
Yes! You can do this via product settings through your My Viking account on the website, or in the app.
Will you switch immediately? In that case, your subscription bundles will remain valid until their expiry date. You'll use those first, and only when they're used up or expired you'll start using the bundles of your top-up. You can also choose to switch as soon as your current subscription bundles expire.
You can switch up to 6 times a year between a postpaid subscription and a prepaid SIM (or the other way around) per year.
Please note:
- You cannot switch if you still have unpaid invoices/payment invitations. Consult your balance via your My Viking account.
- Due to the obligatory registration of prepaid cards, we ask you to immediately top up via Bancontact.
How do I replace a physical SIM card with an eSIM?
You can request your replacement SIM card for free via SIM card settings in your My Viking account. Do you have multiple Mobile Vikings numbers? Then first choose the SIM card you want to replace with an eSIM. After requesting your eSIM, you immediately receive an email with the necessary instructions to activate it. In this article we explain how to activate your eSIM.Check out other useful articles about the eSIM here.
How do I replace an eSIM with a physical SIM card?
You can do this through your SIM card settings in your My Viking account. Request a new SIM card, follow the steps and your physical SIM card will be sent with Bpost. You should count on 3 to 5 business days to receive your SIM card. You will also receive an email with the necessary information. Replacing your SIM card is free of charge. 😉
Can I get wifi extenders or wifi boosters through Mobile Vikings?
Based on the pictures below, you can easily find out what type of modem is installed in your home.
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Has your installation already been completed and would you like to order a booster? Log into your “My Viking” account through our website using this link to order your booster. This one will then be delivered within 3 to 5 business days.
Has your installation already been completed and would you like to order a booster? Log into your “My Viking” account through our website using this link to order your booster. This one will then be delivered within 3 to 5 business days.
Has your installation already been completed and would you like to order a booster? Log into your “My Viking” account through our website using this link to order your booster. This one will then be delivered within 3 to 5 business days.
Mobile Vikings uses the Proximus network
Managing fixed and mobile Internet traffic on the Proximus network
Legal framework
Proximus offers fixed and mobile Internet services of the highest quality. Therefore we apply a number of procedures to measure and shape Internet traffic on the fixed and mobile networks in order to prevent network connections from becoming saturated.
In application of Article 4.1 of the Regulation 2015/2120 of the European Parliament and of the Council of 25 November 2015 on open internet access, Proximus informs its customers in a general and easy‐to‐understand manner about this situation specifically and its possible impact on the quality of the fixed and mobile Internet services
Measures taken by Proximus for fixed and mobile Internet access
Proximus proactively takes measures to minimize the risk of saturation of the Internet on fixed and mobile networks.
To this end, it permanently analyzes network occupation to adapt the dimensioning of Proximus’ fixed and mobile networks where necessary, in order to offer customers a continuous service of the best possible quality.
In spite of the measures taken by Proximus, sporadic network saturation cannot be excluded. Customers will notice this through a slow‐down in their Internet traffic.
For instance, an online movie may not play smoothly or it can take longer to load a webpage or download or upload a document.
Of course, such delays can also occur on your PC, smartphone or laptop for other reasons.
Specifically for mobile Internet access
On the mobile network, multiple customers at once can use mobile services via the same antenna. This has a number of specific consequences for the customer.
1. Access to the mobile data network
The customer accesses mobile Internet via the nearest GSM antenna, or the antenna with the strongest signal.
The access to each antenna is dimensioned in such a way that in normal circumstances customers can always use mobile voice services and mobile Internet.
One and the same antenna can provide access to both mobile telephony and mobile Internet. Where that is the case, the mobile telephone traffic via the antenna is assigned a higher priority than the mobile Internet traffic.
If, at a given time, the number of simultaneous users becomes too large after all, customers may temporarily lose access to their telephone or Internet service.
If a customer temporarily loses mobile access he will experience a certain delay when using his mobile data services. Most mobile devices keep trying to re‐establish a connection to the mobile Internet, which is why the customer will experience little or no inconvenience.
2. Priority in case of saturation, depending on the subscription chosen
The available bandwidth reserved for mobile data services on an antenna is normally distributed evenly between the various simultaneous users of data services via that antenna.
However, customers who have subscribed to the Business Priority service benefit from greater bandwidth for their data traffic in the event of saturation on an antenna. Saturation on this antenna will have a greater impact on customers who have not subscribed to the Business Priority service.
As a general rule, no distinction is made between the types of applications or services used by customers on mobile internet. Any saturation will therefore affect all types of internet traffic in the same way.
Customers may experience a slowdown in all their Internet applications and services. The maximum available capacity of Proximus mobile internet allows all customers nationwide to surf at a speed of 250 Gbps per datacenter.
Can I get Wi-Fi extenders or Wi-Fi boosters through Mobile Vikings?
Wi-Fi boosters are available to rent: a Wi-Fi Booster (for B-box 3 and Internet Box) costs € 3 and a Wi-Fi Booster+ (for Internet Box+) costs € 7 per month, per device.
You can either order a booster during the installation of your Internet, after consulting your installer. If the 3 checks in your home show that boosters are appropriate, you can ask the installer to install them. They will appear on your invoice/payment invitation every month.
Or you can order a booster if your installation is already completed but you notice that you need one. Log into your “My Viking” account through our website using this link to order your booster. This one will then be delivered within 3 to 5 business days.
Is the modem included in the installation?
The modem and its placement are included in the installation, at no additional cost.
This also counts if you choose for a self-install. More information about self-install can be found here.
How much does an installation cost?
The costs of an installation depends on the type of installation:
- Self-installation is always free.
- Are you not eligible for self-installation? Then a technician will come by for free to install your internet at home.
- If you are eligible for self-installation, but you choose to have a technician come by? This will cost you €59. The initial value of an installation by a technician is €149.
More information regarding self-installation can be found here.
How will the installation be done in my home?
The installer will call you (or the contact person you specified) about 30 minutes in advance to tell you that he/she is coming. Once on site, the following is included in your installation:
- Placing the necessary hardware
- Installation of the modem
- Installation of cables (maximum 20 metres, including possible horizontal drilling through a wall) and checking of existing cables
- Checking your home for Wi-Fi reception
All possible works that fall outside this standard procedure (e.g. digging works in your driveway) will be first discussed and agreed with the installer.
Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10.
To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this when using your internet at home.
Special conditions Global Data Pass
- General
These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.
Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.
- What is a Global Data Pass?
The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.
The Global Data Pass is available both for mobile subscriptions and prepaid cards.
The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.
The Global Data Pass is available among the services as listed on the website.
The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.
Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.
The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.
You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.
- Activation of the Global Data Pass
There are 2 ways to activate a Global Data Pass:
- Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
- Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.
4. Payment of the Global Data Pass
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.
If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.
5. The Global Data Pass and travelling in the EU
The Global Data Pass can only be used for mobile data usage in the countries listed above.
If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.
Download these special conditions of the Global Data Pass.
What is a Global Data Pass?
As a Viking, you can use mobile data in various countries outside the European Union with a Global Data Pass. To avoid unexpected high costs, we block the usage of mobile data outside the EU. Without a Global Data Pass it is not possible to use mobile data outside the European Union. In this article we tell you how to purchase and activate a Global Data Pass.
Validity
The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.
How does it work?
You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards. You can choose between three options:
- For 250 MB, you pay 10 euros.
- For 1 GB, you pay 15 euros.
- For 3 GB, you pay 25 euros.
Is your Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle. When your bundle is completely used, your data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.
All terms and conditions of the Global Data Pass can be found on our website.
Where can I use it?
The Global Data Pass is based on the destinations outside the EU most frequently chosen by our Vikings. It allows carefree use of mobile data outside the European Union, in the following countries: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.
Where can I best place my Wi-Fi boosters?
To provide you with the right installation guide, we need to know what type of modem you're using. Based on the pictures below, you can easily find out what type of modem is installed in your home.
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
To make the best use of your Wi-Fi booster, it is best to put it in a central place between your internet box and the device that must be able to receive Wi-Fi. Turn the booster on, and check if the positioning light turns green. Is this not the case? Then place the booster closer to the internet box.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
I have a problem with my Wi-Fi booster. How can I fix it?
To provide you with the right troubleshooting guide, we need to know what type of modem you're using. This way, we can ensure everything goes smoothly! Based on the pictures below, you can easily find out what type of modem is installed in your home.
-
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box:
Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box+:
Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
- B-box3:
- Restart your Wi-Fi booster by pressing the on/off button to switch it off.
- Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
- Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
- Synchronise the Wi-Fi booster and your modem.
-
- Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
- Within 2 minutes press the WPS button on your Wi-Fi booster.
-
- Check that the LEDs on your Wi-Fi booster are lit.
Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.
- Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
- Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
- Unplug your Wi-Fi booster from the wall socket.
- Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.
The Power LED
- Pink: start of the Wi-Fi Booster.
- Orange, white, turquoise: configuration ongoing.
- Blue: the startup is done, connection established.
The Positioning LED
- Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
- Green: perfect signal.
- Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
- Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Red: configuration issue.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.
The Power LED
- Blue: the Wi-Fi Booster+ is on.
- Purple: the Wi-Fi Booster+ is starting up.
- Blinking white: connecting to the internal network, this may take a few minutes.
- Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.
The Positioning LED
- Green: perfect signal.
- Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
- Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Blinking white: a WPS synchronization is being performed.
- Red: the Wi-Fi is not working. The device needs to be rebooted.
- Off: the Wi-Fi is not configured.
If the above tips have not helped, please contact customer service.
How do I install my Wi-Fi booster?
To provide you with the right installation guide, we need to know what type of modem you're using. This way, we can ensure everything goes smoothly! Based on the pictures below, you can easily find out what type of modem is installed in your home.
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for more information about how to install your Wi-Fi Booster.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to install your Wi-Fi Booster. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for more information about how to install your Wi-Fi Booster+.
1. Make sure your Wi-Fi connection is activated: check the button on the back of the Wi-Fi Booster. The button should be set to AUTO.
2. Turn on the Wi-Fi Booster:
- Plug the power cord of the Wi-Fi Booster into an electrical outlet in the same room as the B-box.
- Press the POWER button. The light will illuminate green. Wait for 1 minute until the WPS light turns off.
3. Synchronize the Wi-Fi of the B-box with the Wi-Fi booster:
- Press on the WPS button of your B-box for 2 seconds. The WPS light flashes.
- Then, within 2 minutes, briefly press the WPS button on the Wi-Fi booster.
The lights of the 2 devices will blink and go out after a while.
- When synchronization is complete, the light will remain on.
- You can now pull out the Wi-Fi booster and place it in a central spot between the B-box3 and the device that needs to receive the Wi-Fi signal.
4. Turn the Wi-Fi booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The POWER and Link Quality lights illuminate green.
- Check if the Link Quality light stays green. If not, place the wifi booster closer to the B-box.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the internet box is located.
- Press the power button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box with the wifi booster:
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now lights up white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The Wi-Fi and power lights are now blue.
- You can now pull out the Wi-Fi booster and place it in a central location between the Internet Box and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi booster closer to the Internet Box for better reception.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the Internet Box+ is located.
- Press the POWER button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box+ with the Wi-Fi Booster+ :
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now blinks white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The POWER light is now blue. This can take a few minutes.
- You can now pull out the Wi-Fi Booster+ and place it in a central location between the Internet Box+ and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet, be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi Booster+ closer to the Internet Box+ for better reception.
What technical requirements does my Internet at home hardware need to meet?
From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. If you want to install your own equipment, it must meet certain technical requirements. Please note, it is important to keep the Mobile Vikings hardware in storage, that way we can help you should there ever be an outage on your line.
Download the technical requirements for your hardware here:
- Specifications for the ONT box
- Specifications for the router
- Specifications for the VDSL modem
- Specifications for the VDSL NTP
Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
How does a payment method using direct debit, Visa or MasterCard work exactly?
You can set this up in your payment methods in your My Viking account. You can choose between Visa, MasterCard or direct debit.
Do you have a prepaid SIM card? In that case, you can use your payment method for your top-ups, or even use it to top up automatically or via SMS. If you have a subscription your invoice or payment invitation will be paid with your payment method. If you have Viking Points, these will be taken into account first. Note: if you have an outstanding invoice or payment invitation when you create your payment method, you cannot pay it with your new payment method. Your payment method will only be used from the next invoice or payment invitation.
How does the direct debit payment work exactly? When you make a payment (for a top-up, invoice or payment invitation) it takes about 6 to 12 days for the payment to go through on your bank account. Even longer in rare cases. If the payment for whatever reason doesn't go through, your remaining calling credit will be revoked. If you have a subscription, the invoice or payment invitation will be marked as 'unpaid' and you'll be asked to pay for it manually. Your payment method will be blocked as well. Discover what to do if your direct debit has been blocked.
How do I install my own hardware for internet at home?
From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. Below, we give you some tips on installing your own hardware:
- Before you start: make sure to inform yourself about all the aspects involved in using your own hardware. Be sure to check out our useful articles on the FAQ page.
- Beware: if you want to install your own ONT, we need to register it on our end first. Please contact our helpdesk to complete this registration process before proceeding with the installation.
- Read the manufacturer's manual carefully and follow the instructions; installation varies from device to device.
- Keep the Mobile Vikings hardware in storage: if any issues occur on your line, we will ask you to reconnect our equipment. Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.
- The hardware you choose must meet certain technical requirements, you will find them here.
International flights/waters - what are the non-EU rates?
Are you traveling outside the EU? In this case, we automatically block your mobile data to avoid unexpectedly high costs. Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union. Check all the details here.
When traveling by boat on or by plane over international waters, you can reasonably assume your device will no longer connect to an antenna on the ground. Instead, it will connect to a satellite, which can quickly increase the cost.
Do you want to have an idea of those costs? Then be sure to check out the calculator on our roaming page and the country you would be calling.
How can I get in contact with Mobile Vikings?
Got a question? We’re here to help!
At Mobile Vikings, we’re all about making things easy for the Viking. You can surely find the answer to your question in our help & support guide. Choose a category here:
Didn’t find an answer to your question?
📞 Give us a call: we're just a call away! Reach us on workdays from 8:30 until 17:30 at either 1976 or 0456 19 19 76.
📝 Fill out our webform and we’ll get back to you as soon as we can.
Visit us
Want to drop by? Our office is located in Hasselt:
Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt
Phone: +32 456 19 19 76
Email: info@mobilevikings.be
Tips & tricks to improve your Wi-Fi and internet at home
1. How to place your modem?
- Preferably, you place the modem more than a metre above the ground. This gives you better Wi-Fi coverage.
- It’s also important to keep the modem more than a metre away from other electrical appliances to avoid interference.
- Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.
If your modem is installed far away from other rooms/floors. It’s best to order Wi-Fi boosters to expand your Wi-Fi connection. More information about boosters can be found here.
2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:
- The internet is faster.
- There is no interference from other electrical devices.
- You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
- If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.
Ethernet cables are available in every electronics shop, or online from one of our Viking Deals partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.
3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.
4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.
5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.
6. Test your line
Is your connection very slow or is it constantly interrupted?
- Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
- Measure your speed via the speed test in your My Viking account. Make a note of the download speed achieved.
- Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.
If there is a major difference in speed, you need to restart your modem:
- Switch the modem off by pressing the on/off button on the back.
- Wait about ten seconds.
- Switch the modem on again.
7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.
How do I switch to Mobile Vikings from a different provider?
- You request your SIM card with a subscription or prepaid SIM card online. You also have the choice between an eSIM or a physical SIM card. A physical SIM card is delivered within 5 working days. You can activate an eSIM immediately after your order.
- Activate your Mobile Vikings SIM card after you receive it, and wait until your reception with your current provider falls off. That happens within 24 hours.
- If you have a physical SIM card, change your SIM card after your current carrier's network is lost. You can activate an eSIM immediately after your order.
A few nice-to-knows
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
They are performing Fiber works in my street. Will Fiber be immediately available to me then?
The rollout of Fiber near or at your home does not mean that it will be available right away. In some cases, the work is carried out in zones: Fiber is fully rolled out per planned zone before it is made available. You may therefore have to wait a while before you are able to use Fiber.
How do I activate my physical SIM card?
Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here.
Do you have a physical SIM card? Follow these steps:
- Visit www.mobilevikings.be/en/activation.
- Enter the last four digits of your Mobile Vikings SIM card number.
- That's it!
- Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
- Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.