Question 1

Where do I find the PIN and PUK code of my SIM card?

Accepted Answer

In  your My Viking account , you can find your PIN and PUK codes. Select your mobile number under Products, then go to SIM card. Here you will find your PIN and PUK codes. Note: Your original PIN code is set to 1111 by default. If you have changed it before, your new code will not appear here.  Click here  if you’ve forgotten your PIN code. The PUK code is a fixed code that cannot be changed.

Question 2

How do I activate my physical SIM card?

Accepted Answer

Do you have an eSIM?  Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found  here .  Do you have a physical SIM card?  Follow these steps: Visit  www.mobilevikings.be/en/activation . Enter the last four digits of your Mobile Vikings SIM card number. That's it!  - Are you activating a  completely new SIM card  with a  new number , or a  replacement SIM card ? The activation will take up to an hour.  - Are you activating a  SIM card with number transfer ? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

Question 3

My SIM card is lost or stolen. What now?

Accepted Answer

In that case, you can  block your current SIM card and request a replacement SIM card  through your  My Viking account . Select the phone number, go to the 'SIM Card' tab, and then click on 'Replace/Transfer SIM Card'. We also recommend that you always file a police report.  For regular SIM cards When you request a new SIM card, it will be sent to you free of charge via bpost. Delivery takes 3 to 5 business days. You will, of course, keep your phone number and your remaining calling credit.   For eSIM When requesting your replacement SIM card, choose the option 'eSIM'. You will then immediately receive an email with the necessary instructions to  activate  it. Do you have a  subscription ? Your subscription continues as usual. Do you have a  top-up card ? The remaining call credit is automatically transferred to your new SIM card.

Question 4

How can I get internet at home with Mobile Vikings?

Accepted Answer

You can do so via  our website ! Happy surfing. :-)    First, we'll do a check on your address to see what kind of speeds we'd be able to offer and if Fiber is available. Unfortunately, if we see we can't offer a sufficient speed you won't be able to get our internet installed.   Once we've done the check, you can place your order and make an appointment for the installation. Usually, this can be done within two weeks. Make sure you enter the right number! The technician will contact you about half an hour before they arrive.    Once your installation is done, that's it!

Question 5

Tips & tricks to improve your Wi-Fi and internet at home

Accepted Answer

1. How to place your modem? Preferably, you place the modem more than a metre above the ground. This gives you better Wi-Fi coverage. It’s also important to keep the modem more than a metre away from other electrical appliances to avoid interference. Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily. If your modem is installed far away from other rooms/floors. It’s best to order Wi-Fi boosters to expand your Wi-Fi connection. More information about boosters can be found here. 2. Cables are fine too  Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages: The internet is faster. There is no interference from other electrical devices. You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi. If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi. Ethernet cables are available in every electronics shop, or online from one of our  Viking Deals partners . If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service. 3. Beware of devices that interfere with Wi-Fi  Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster. 4. Old devices slow down Wi-Fi  Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi. 5. Don't overload your Wi-Fi  The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi. 6. Test your line  Is your  connection very slow   or  is it constantly  interrupted ? Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable). Measure your speed via the speed test in your  My Viking accoun t. Make a note of the download speed achieved. Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner. If there is a  major difference in speed,  you need to  restart your modem : Switch the modem off by pressing the on/off button on the back. Wait about ten seconds. Switch the modem on again.  7. Your connection immediately after your installation  After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.

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