Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your internet settings been configured correctly?

• Are you abroad?

• Wanna check whether your SIM card is broken?

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device.

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings
• APN = web.be
• Username = web
• Password = web
• Proxy = [leave blank]
• Port = [leave blank]
• APN-type = default,supl
• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick.

Abroad / Roaming

• Check whether you have roaming enabled
• Check your internet settings:
  - APN: internet.proximus.be
  - MNC: 01
  Leave the rest blank.
• Choose another available operator and reboot your device
• Switch between 3G/4G/LTE

Try this out in your device’s settings:

• Apple: Settings > Mobile data > select "Enable 4G".
• Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

More info about roaming

Different device

• Try out your SIM card in another device? If it doesn't work there either, your SIM itself probably is the culprit. Our helpdesk can help you out to fix the problem or replace your SIM card. 

1. You request your SIM card with a subscription or prepaid SIM card online.
2. You confirm your request via email and you receive your SIM card by post in 5 business days at maximum.
3. You go to www.mobilevikings.be/activation to activate your SIM card.
4. After your SIM card has been activated, you wait until you have no reception on your current SIM card anymore. This could take up to 3 business days, but of course, you'll stay reachable in the meantime. 
5. After that, you insert your new Mobile Vikings SIM card in your device and you check your internet settings.

Can I keep my number?

Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. 

Who cancels my current subscription?

 We do this. You don’t have to do anything yourself. The only thing you have to do, is request your Mobile Vikings SIM card online.

How long before I’ll be active and running on the Mobile Vikings network?

• It takes no more than 8 business days after you’ve requested your SIM card online.
• It takes no more than 3 business days after you’ve activated your SIM card, but of course, you'll stay reachable in the meantime. 
  
  

What happens to my subscription at my current provider?

Let’s say your current subscription runs from 1 March until 31 March. If you activate your new SIM card on 15 March, your current provider will only charge you for the period in which you were still active on their network. So, until 15 March in this fictional example. But be sure to ask, because this doesn’t always happen automatically.

Be careful! Depending on the type of subscription, you might have to pay a fee for canceling your subscription prematurely. Luckily, this is only seldom the case with the current contract types..

What happens to my prepaid SIM card at my current provider? 

In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage, but these types of requests are usually turned down.

What we advise: a switch to Mobile Vikings will take no more than 8 business days. If you make sure your calling credit/bundles expire just before you activate your Mobile Vikings SIM card, you won’t lose any calling credit.

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. 

What do you need to transfer your current number?

• The number of your current SIM card,
• If you are under an existing contract, best to keep your customer number at hand too.

Do you have a question for the helpdesk?

1. Go to our Help & Support and use the search function.
2. Give us a call during workdays from 8h30 until 17h on 0456 19 19 76, or 1976 free of charge if you're a Viking.
3. Chat to us live on the website during office hours.
4. Ask us directly via Facebook (Messenger) or Twitter.
5. Send us a message via WhatsApp. Please note: you can't call this number.
6. Mail your question to info@mobilevikings.com or fill out our form.

Mobile Vikings is situated in Hasselt. Our info:

Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt

Phone: +32 78 353 033
e-mail: info@mobilevikings.be

Attention: for questions concerning your SIM card or Mobile Vikings account you need to contact the heldpesk!