Trouble with your mobile internet, 4G, or with surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your APN settings been configured correctly?

• Are you abroad?

• Wanna check whether your SIM card is broken?
  
  

Active bundle

Do you still have enough mobile data in your bundle?

APN settings

It’s very important that you configure these settings correctly. In most cases, this solves the problem.

Go to our configuration wizard and look for your device.

Can’t find your device in the list? Then choose a similar device, the settings are often very similar.
If you have an Android device, pretty much any Android phone will have more or less the same settings. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings

• APN = web.be

• Username = web

• Password = web

• Proxy = [leave blank]

• Port = [leave blank]

• APN-type = default,supl

• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should work.

Abroad / Roaming

• Check your APN settings (see above)
• Choose another available operator
• Switch between 3G/4G/LTE

Try this out in your device’s settings:

• Apple: Settings > Mobile data > select "Enable 4G".
• Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.
  

More info about roaming

Different device

• Try out your SIM card in another device?

You can follow these steps at home or abroad.

To connect to the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium, you can follow the configuration wizard on our website. Also, make sure to restart your device before testing your internet connection.

Didn't find your device in the list? Not to worry. If you use an Android, any other Android device will match yours closely. And just in case, here are all the settings you might need:

• APN = web.be
• Username = web
• Password = web
• Proxy = not set
• Port = not set
• APN-type = default,supl
• Authentication / verification type = PAP

Once you've entered all the settings, save all your changes, turn flight mode on and off again before testing your connection. If that doesn't work, please reboot your device and you should be fine.

TL;DR
Right here.

Extra info
If your issue isn't listed, try looking for an answer in our Help & Support section, or try our web form.