You can request a replacement card here.

Just ordered a new Mobile Vikings SIM card? No problem, the multi SIM card is the standard SIM card we send. It has all sizes, including the nano SIM card.

To connect to the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium, you can follow the configuration wizard on our website. If the automatic option doesn't work, please try the manual guide. Also, make sure to restart your device before testing your internet connection.

Didn't find your device in the list? Not to worry. If you use an Android, any other Android device will match yours closely. And just in case, here are all the settings you might need:

• APN = web.be
• Username = web
• Password = web
• Proxy = not set
• Port = not set
• APN-type = default,supl
• Authentication / verification type = PAP

Once you've entered all the settings, save all your changes, turn flight mode on and off again before testing your connection. If that doesn't work, please reboot your device and you should be fine.

If your SIM card has been stolen or is lost, you have the possibility to block the SIM card and request a new one on your account. To do so, go to 'Settings' > 'SIM settings' or go directly to the page via this link.

If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! Head over to the ‘Become a Viking’ page to get started.

What do you do to request a new number?

Go to the 'Become a Viking' page and select 'I want a new mobile number'. Then select a payment method for the administration fee and enter the number of one of your Viking friends (to make him or her earn 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Then you just have to read and accept the General Terms and Conditions before being ready to order.

What do you need to transfer your current number?

• The number of your current SIM card,
• Your identity card number (if you have the Belgian nationality),
• If you are under an existing contract with a different provider, best to keep your customer number at hand too.

Got everything? OK, now go to the 'Become a Viking' page and select 'I want to keep my current mobile number'. This service is free of charge. You can also enter the number of one of your Viking friends (to reward him or her 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Select the type of SIM card you need and move on to step 3. Enter the information of your current provider to allow us to make a smooth transfer. Finally, read and accept the General Terms and Conditions and you are now ready to order.

What do we do for your number transfer?

• We will send you a new SIM card.
• We terminate the contract with your current provider when you send your activation text message, not before. Your current provider will not know that you have switched to Mobile Vikings until you send this text message.