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To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
 
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
 

After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below: 

   

  30 seconds of ringing: **61*+32456191933**30# call OR *61*+32456191933**30# call
  25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
  20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
  
  Etcetera. Depending on your device the code should start with * or **.  

• You can change the language of your voicemail by calling 1933.
• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
• Want to call your voicemail from a different number, or while abroad? Call 0456191933.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.

1. General

These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.

Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.

1. What is a Global Data Pass?

The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.

The Global Data Pass is available both for mobile subscriptions and prepaid cards.

The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.

The Global Data Pass is available among the services as listed on the website.

The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.

Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.

The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.

You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.

1. Activation of the Global Data Pass

There are 2 ways to activate a Global Data Pass:

• Purchase via your My Viking account on the website or app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
• Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.

4. Payment of the Global Data Pass

For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.

When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.

If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.

5. The Global Data Pass and travelling in the EU

The Global Data Pass can only be used for mobile data usage in the countries listed above.

If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.

Download these special conditions of the Global Data Pass.

Easy. With each top-up, you have the option to purchase an extra data bundle. You can get as many bundles as you like with each top-up. The extra data bundle you purchase with a top-up via the app is valid for 1 month after purchase. In other words, the same as your top-up bundles.

Your SIM card can be topped up via your account by clicking on the red button 'Top up SIM card' (displayed at the top of each page) or via 'Top-up' in the app. Use one of the following methods to top-up:

• Bancontact
• Payconic by Bancontact
• Mastercard or Visa
• Text: send a text with the message "SIM TOPUP" to 1984. Before you can do so, you must set up a payment method.
• Automatic top-up: top-up your SIM card automatically when the calling credit drops below a certain amount. Before you can do so, you must set up a payment method.
• Viking Points: top up your SIM card with Viking Points. 1 Viking Point equals € 1.

Using these payment methods the calling credit will be on your SIM card almost instantly.

Combining payment methods: Your Viking Points can be combined with another payment method to top up your SIM card. 

Check our other useful articles about topping up your SIM card.

In the app or through your My Viking account, your usage history is under the "Consumption" tab. Here you will find an overview of all data sessions, incoming/outgoing calls and incoming/outgoing text messages.

We cannot verify what your data has been used for. Most devices register your data usage so that you can check this.

• Android: Go to Settings > Connections > Data Usage > Mobile Data Usage.
• iOS: Settings> Mobile network > Mobile Data.

The definition of a ‘data session’ isn't as clear-cut as you might think. Your device does not start a new data session each time you open a new app or visit a website. Instead, it opens an active data session. Keep in mind that a data session can remain active for several days. This depends on the type of device you are using. A data session can be force stopped if you set your device to airplane mode or if you restart it all together.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191933**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191933**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

You can change the price plan of your mobile subscription at any time via the website or the app. You will find this option under “product settings”.

TIP: 

Your current subscription bundles (i.e. data, sms and call) will expire at their foreseen expiration date. But when changing the price plan, you have the option to change it immediately or at the end of the current bundle period. 

If you still have plenty of data and/or calling minutes left, it is best to select the option “at the end of the current bundle period”. If you need more data and/or calling minutes, you can start the new subscription immediately. 

Only the bundles with the latest start date will be renewed. For example: 

My current bundles start on the 8th of the month. I renew or change my subscription on the 28th. The old bundles will remain active until the 8th of the next month, but will not be renewed. The subscription will continue from the 28th forward, with the 28th being the new renewal date. 

Usually you will see your usage in real time. The usage visible on your My Viking account or in the app directly reflects what has been registered on the network. You will see a text when it arrives, a call after you hang up, and a data session after it is closed. It takes up to a few minutes to process recent calls, text messages, and data sessions in your usage. At that time, we also send out our notifications.

How does the Only Data rate plan work? The Only Data rate plan works exactly in the same way a different prepaid card does: you top up via the website or the app. The data bundle in your Only Data rate plan is valid for 1 calendar month.

Since calling minutes and texts are not included in this top-up, you can't start calls or send text messages with this rate plan. You can call free numbers or emergency numbers, or receive calls and text messages.  Other Vikings are alsostill able to call and text you free of charge with their Viking advantage.

FYI: if you want to switch to the Only Data rate plan, you don’t need a new SIM card if you have a regular one already. 

Check our Only Data offer

We do not offer a package to add additional mobile data to your subscription. That doesn't mean you have to go through the month without data because you can for example renew your bundles earlier or change your tariff plan via the website, or in the app.

You will then immediately receive your new bundles, so you basically just start a new month at that point. You will also see these bundles on your next invoice.

If you do this, your bundles will then be renewed monthly on the day you requested the new bundles. For example, if you change on February 26, you will from now on receive your new bundle on March 26, April 26, and so on.

Your bundles are renewed the same day each month. If you started your subscription February 6th, your bundle is renewed March 6th, April 6th, etcetera. 

Used up your bundle, and don't want to wait for your bundle renewal? Renew your bundle sooner yourself on the website, or in the app. Your new bundles are immediately added to your SIM card. They'll also be visible on your next invoice or payment invitation, as well as your previous bundles.

If you change your price plan, the day your bundle is renewed also changes. If you change your price plan February 26th, for example, your bundle is renewed March 26th, April 26th, etcetera. 

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.

For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.

Have you been waiting for a long time?

In your confirmation email and in the app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.

Due to Android policy changes, since Android 8.1, you may need to turn on the location service on your mobile device to determine the active Wi-Fi name (SSID).

Google's argument is that the Wi-Fi names might be used to determine your location. For the record: at Mobile Vikings, we do not determine your location. We simply have to go with this Google policy for Android devices.

This is why you need to give the Mobile Vikings app location permission, and location services need to be active (usually by enabling "location" in the Android quick settings).

You can’t automatically add extra data bundles to a top-up if you’ve enabled automatic top-ups. After all, this is a temporary offer. However, you can disable your automatic top-up for a while, and manually top-up with the app to purchase the extra data bundle.

There's no need for a lengthy preparation for the self-install. What you can do in advance is find a connection point and a power outlet near that connection point. What's more, you can keep your Mobile Vikings app handy, as you'll need it during installation. But for now: sit back and relax!

Don’t know what to do with all your Viking Points? Help another Viking in need thanks to a new feature in the Mobile Vikings app. Here’s what you do:

In the app, choose 'Share Viking Points' in the 'Viking Points' menu. Via the website, go to My Viking and choose, you guessed it, 'Share Viking Points'. 🙂

You have different options to check your remaining calling credit:

• Through your My Viking account: you will be able to see how much calling credit, mobile data, texts and free calling minutes to other Vikings you have left.
• In the Mobile Vikings app: thanks to the Mobile Vikings app, you have a continuous and real-time overview of your remaining calling credit, usage history, contacts and so much more. You can download it here
  • iOS: iOS 10 or higher is required
  • Android: Android 5.0.0 or higher is required
• Text "CONSULT" to 1984 free of charge.

With the Mobile Vikings app, your life as a Mobile Viking will become a lot easier. This is what you can do with it:

• Check your balance and usage
• Top up your SIM card or renew your subscription
• Use Viking Deals and save on your phone bill
• Switch to a different rate plan
• Check and manage your Viking Points
• Search our FAQ if you have questions
• Contact the helpdesk

To use the Mobile Vikings app, the only thing you need is a Mobile Vikings account.
Download it here:

iOS
Android

The general terms and conditions, including the special conditions as described below, apply to the € 20 subscription.

Special conditions

The € 20 subscription is a € 20 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 60 GB mobile surfing in Belgium.
• Free mobile data usage up to 30 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 60 GB bundle is not depleted. If that 60 GB bundle is also depleted, the rate increases, and you surf both within the EU and in Belgium at € 0.10/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 20 subscription here.

The general terms and conditions, including the special conditions as described below, apply to the € 15 subscription.

Special conditions

The € 15 subscription is a € 15 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 30 GB mobile surfing in Belgium.
• Free mobile data usage up to 20 GB in the EU, after which you continue surfing at maximum speed at € 0,0015/MB, as long as the total 30 GB bundle is not depleted. If that 30 GB bundle is also depleted, the rate increases, and you surf both within the EU and in Belgium at € 0.10/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 15 subscription here.

With the € 15 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 30 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 20 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

With the € 20 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 60 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 30 GB. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0.10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

Within the EU

Up to 30 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 60 GB, of which you can use up to 30 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,10/MB.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

Within the EU

Up to 20 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 30 GB, of which you can use up to 20 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0.10/MB.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

Shop online with our Viking Deals partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1. Use your Viking Points to pay (partially) your next invoice/payment invitation.

How does it work?
 

1. For every new purchase, go to the Viking Deals page on our website or through the app.
2. Choose your partner, a pop-up will appear with more information about the deal.
3. Click the red "Shop Now" button to activate the Viking Deal and you will be redirected to the partner's webshop.
4. Make your purchase in this window and you will automatically receive your Viking points.

Don’t miss any Viking Deals

Our plug-in notifies you when you’re browsing one of our partners’ webshops. Click on the notification to activate the Viking Deal and earn Viking Points on your purchase. 

The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free for Chrome, Firefox, Edge and Safari. Please keep in mind that the plug-in doesn't work for bol.com, Aliexpress or Coolblue.

With the € 10 subscription, you can call 150 minutes and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers. If you exceed your 150 calling minutes, you’ll call at € 0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium, to a Belgian number.

When you have used 8 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 8 GB. If you use more, each used MB within the EU will be charged at € 0,10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 2 GB in Belgium, you can still use 6 GB outside of Belgium (within the EU) without extra costs.
• You use 8 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

You have a (mobile and/or internet at home) subscription
Then your Viking Points will automatically (partially or fully) be used as payment for your next invoice. Was your invoice partially paid with Viking Points? Then you can pay the remaining amount using a payment method of your choice.

If you have multiple subscriptions on 1 account, your Viking points will be used for the next invoice.
This is an automatic process, so you cannot choose for which payment your Viking points will be used.

You have a prepaid SIM card
Then you can choose when you use your Viking points. You can choose to set it up automatically when you top up, or you can choose with each top up whether you want to use your Viking points at that moment.

Viking Points are a form of currency at Mobile Vikings. 1 Viking Point = 1 euro. You can use Viking Points to pay for your top-ups, invoices or payment invitations. Without any costs to you.

How can I earn Viking points?

• Thanks to our Viking Deals: you shop online at one of our partners, and a part of your purchase amount will be paid back to you in Viking Points.
• By convincing your friends to become Vikings as well. If they fill in your number when signing up, you get 15 Viking Points after their second top-up/ subscription payment. These two payments have to be fully paid: (partial) payments using Viking Points don't count.
• Sometimes there are contests or promos which offer Viking Points as a reward. 

What can I use those Viking Points for?

• Your Viking points are automatically used to pay your invoice/ charge. This way you have a hefty discount or even a bill of € 0.
• When you top up, you can choose whether or not to use your Viking Points. 
• Do you have any Viking Points left over or are you in a generous mood? Share your Viking Points with friends or family. 😉 Find out how to share them here.

Want to know more about Viking Points? Check these articles:

How long do my Viking Points remain valid?
How can I use my Viking points?
I used a Viking Deal but don't see any Viking Points yet. What went wrong?
How do the online Viking Deals work?