Trouble with your internet at home or Wi-Fi?

Everyone’s worst nightmare: the Wi-Fi is down!

Tips & tricks

A few more tips and tricks:

Is your Wi-Fi booster the culprit?

Here’s what you can do.

Prefer a detailed step-by-step guide?

Still not resolved and need a detailed step-by-step guide? You’ll be back online in no time! Select the modem installed at your home and get a comprehensive walkthrough.

Trouble with your internet at home or Wi-Fi?

Tips & tricks

Is your Wi-Fi booster the culprit?

Prefer a detailed step-by-step guide?

B-box 3

Internet Box

Internet Box+

Frequently asked questions

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Trouble with your internet at home or Wi-Fi?

Tips & tricks

Modem placement

Use cables where possible

Prevent Wi-Fi interference (signal interference)

Older devices can slow down Wi-Fi

Perform a full reset

Limit overload

Your internet right after installation

Restart your modem and device

Is your Wi-Fi booster the culprit?

Prefer a detailed step-by-step guide?

Frequently asked questions

How do I reset my modem?

How do I reset via the user interface (B-Box 3)?

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