- 1
First, restart both your modem and the device you want to connect with. Turn off your modem, wait 15 seconds, and then switch it back on. It may take a few minutes for your modem to fully reboot – that’s completely normal.
- 2
Next, perform a full reset. In this case, it’s okay to go all the way – reset your modem, your Wi-Fi network name, and password.
- 3
Still not working? Make sure you're connected to the correct Wi-Fi network. You’ll find the login details on your Bbox-3 modem or on the installation sticker. Do you have an Internet Box? Then the details are available in your My Viking account.
- 4
Pro tip: If you can connect using a cable, definitely do so. It’s usually faster and more stable than Wi-Fi. Also, make sure all cables are properly connected.
- 5
Prefer a detailed step-by-step guide? Be sure to check our online guide. There, you’ll find various walkthroughs for your Bbox-3 modem or your Internet Box(+) modem.
Tried everything and still having issues? Then check the next step.
