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My Wi-Fi booster isn’t working

Unstable Wi-Fi? Your booster might be the reason. We're here to help!

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Modem typeStep-by-step guide

What type of modem do you have?

To give you the correct step-by-step guide, we first need to know which modem you’re using. Check the photos below to identify the model installed in your home.

B-box 3

B-box3

Internet Box

Internet Box

Internet Box+

Internet Box+

Fix your booster!

  1. 1

    Restart your Wi-Fi booster by pressing the power button to turn off the device.

  2. 2

    Wait 10 seconds and press it again. Is the power light not on? Check if the Wi-Fi booster is properly plugged into the power outlet.

  3. 3

    Check the switch on the back of the Wi-Fi booster, it should be set to AUTO. Do you have a device connected to your modem via an Ethernet cable? Then set the switch to Access Point.

  4. 4

    Synchronize the Wi-Fi booster with your modem:

    a) Press the WPS button on your modem for 2 seconds.

    b) Within 2 minutes, press the WPS button on your Wi-Fi booster.

  5. 5

    Check if the LED lights on your Wi-Fi booster are on.

    Is the problem still not solved? Then we suggest you reset your Wi-Fi booster. Follow the steps below:

  6. 6

    Press and hold the small button on the back of your Wi-Fi booster for at least 10 seconds using a pen or paperclip (avoid pencils or toothpicks).

  7. 7

    Release when all LED lights except ‘Power’ and ‘WPS’ go off. The WPS light will turn off a few seconds later.

  8. 8

    Unplug your Wi-Fi booster from the power outlet.

  9. 9

    Your Wi-Fi booster has now been reset. Plug it back into the outlet.

    Still having trouble after following these steps? Get in touch with our helpdesk, we’ll be happy to assist you further.

  • The Power-LED

  • Power LED

  • Pink: start of the Wi-Fi Booster.

  • Orange, white, turquoise: configuration ongoing.

  • Blue: the startup is done, connection established.

  • The Positioning-LED

  • Positioning LED

  • Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.

  • Green: perfect signal.

  • Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.

  • Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.

  • The Wifi-LED

  • Wifi LED

  • Blue: the Wi-Fi is properly configured.

  • Red: configuration issue.

  • Still having trouble after following these steps? Get in touch with our helpdesk, we’ll be happy to assist you further.

  • The Power-LED

  • Power LED

  • Blue: the Wi-Fi Booster+ is on.

  • Purple: the Wi-Fi Booster+ is starting up.

  • Flashing white: connecting to the internal network, this may take a few minutes.

  • Flashing orange: the Wi-Fi Booster+ has started up but is not yet configured.

  • The Positioning-LED

  • Positioning LED

  • Green: perfect signal.

  • Orange: moderate signal strength. We recommend placing the receiver in a high, well-ventilated area - not inside cupboards or on shelves.

  • Red: weak signal. Move the Wi-Fi Booster+ or use a second device to extend the signal. Again, place the receiver in a high, well-ventilated area and avoid enclosed spaces like cupboards or shelves.

  • The Wifi-LED

  • Wifi LED

  • Blue: the Wi-Fi on the Wi-Fi Booster+ is correctly configured.

  • Flashing white: a WPS synchronization is in progress.

  • Red: the Wi-Fi on the Wi-Fi Booster+ is not working. The device needs to be restarted.

  • Off: the Wi-Fi is not configured.

  • Still having trouble after following these steps? Get in touch with our helpdesk, we’ll be happy to assist you further.