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Transfer your number to Mobile Vikings

Want to switch to Mobile Vikings but keep your current number? No problem!

Topics on this page
  • How it works
  • Request
  • Rejected
  • Transfer to another provider
  • FAQ

Switching providers and keeping your number

What do I need?

To successfully transfer your number, you’ll need your phone number, a working SIM card from your current provider, and a device that supports that type of SIM card. Want to transfer a business number? Then we’ll also need your customer number. You can usually find it on your invoice or bank statement.

What happens to my current subscription?

No need to worry about double charges. As soon as your number transfer is requested, we cancel your old subscription or prepaid plan. Your new Mobile Vikings bundles will only start once your number has been successfully transferred.

Status of the number transfer

Request a number transfer

  1. 1

    You can request your subscription online by first selecting the type of subscription.

  2. 2

    Choose the option to keep your number.

  3. 3

    Complete your order.

  4. 4

    We’ll take care of the rest: we’ll cancel your subscription with your previous provider and handle the transfer.

  5. 5

    Activate your SIM card once you receive it and wait for your previous provider’s network to go offline. This can take up to 3 working days.

  6. 6

    Swap your SIM card as soon as the old network is no longer available.

  7. 7

    Your number transfer is now complete!

  • Order subscription
  • Order prepaid

Help, my number transfer was rejected?!

If your number transfer was rejected, there could be several reasons for it.

Number transfer rejected

Transferring your number to another provider

  • Are you sure you want to leave the Viking ship? ⚓

    If you want to keep your number, your new provider will take care of everything. You don’t need to cancel anything yourself. Want to fully deactivate your number? You can easily do that through your My Viking account.

  • Prefer to stay on board after all?

    We’d love to keep sailing with you! Our community, great rates, and top-notch service are always here for you.

Frequently asked questions

In most cases, your bundles and remaining credit will expire once you switch to a Mobile Vikings subscription or prepaid card.

Of course, you can always ask your previous provider if they can charge you only for what you've actually used. Feel free to contact your current provider for more details.

What happens to my remaining credit with my previous provider?

Yes, absolutely. After ordering your SIM card, you’ll remain reachable via your current provider until your Mobile Vikings SIM is active.

You can decide when you activate your SIM card. There is no period in which you are unreachable.

Will I stay reachable during the transfer?

Did you find this helpful?

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Activate your SIM card as soon as you receive it. Delivery of a physical SIM card can take 3 to 5 working days, while an eSIM is available immediately.

SIM card activated? Wait until your current provider’s network stops working, this can take up to 3 working days. Then install your new SIM card in your device, and you're all set! Your number is now fully transferred to Mobile Vikings!

  1. 1

    You can request your prepaid card online by first selecting the type of prepaid plan.

  2. 2

    Choose the option to keep your number.

  3. 3

    Complete your order.

  4. 4

    We’ll take care of your request by cancelling your subscription with your previous provider and handling the transfer.

  5. 5

    Activate your SIM card once you receive it and wait for your previous provider’s network to go offline. This happens within 24 hours.

  6. 6

    Swap your SIM card as soon as the old network is no longer available.

  7. 7

    Your number transfer is now complete!

For all your Business-related questions, it’s best to take a look at the page below.