Discover step by step how to set up your modem, improve your Wi-Fi signal, and solve common problems.
You can find your modem details in your My Viking account. There you can also see which type of modem you have.
Note: Devices that were already connected to your Wi-Fi will need to reconnect using the new credentials.
You can find your Wi-Fi name and password in your My Viking account under Products > Your Home Internet subscription > Network management.
Change Wi-Fi name and password:
Changing your Wi-Fi password is easy via your My Viking account.
Under ‘Internet at home’, simply click the pencil icon next to ‘Wi-Fi name’ and choose a new name for your network.
You can find your Wi-Fi name and password on the back of your modem.
Change Wi-Fi name and password:
Surf to http://192.168.1.1.
Log in with the username (User) and password (Password) listed on the sticker on the back of your modem.
Click the gear icon next to Wi-Fi 5 GHz or Wi-Fi 2.4 GHz.
Change the name (SSID) and/or password of your Wi-Fi network and click OK.
Choose a strong, secure password and preferably save it in a digital password manager (e.g. Bitwarden or LastPass).
Want to improve your Wi-Fi range or stability? We have a separate page with practical tips for that.
Read all about it on this page.
Is your internet suddenly slow or not working at all? Be sure to check this page to get your internet back up and running!
You use this when a device on your network (e.g. NAS, IP camera, game server) needs to be accessible from outside your network.
Go to https://mobilevikings.be/nl/my-viking and log in.
Go to Products and select your Home Internet subscription.
Under Network management, scroll down and choose Advanced settings.
Select I understand, continue.
Choose Expert settings.
Enter your password and select Continue.
Select ROUTING.
Choose Add new port mapping.
Enter your details in the corresponding fields.
Select Close.
You have successfully configured port forwarding on your modem.
Open your browser and go to http://192.168.1.1, then log in using the default login details. These can be found on a sticker on the back of the B-box 3V+.
Select Access control.
Select Port mapping.
Select Create new port mapping.
Enter your details in the appropriate fields and select OK.
You have successfully configured port forwarding on your B-box 3V+.
Use bridge mode if you’re using your own router or mesh system and want to avoid double NAT.
Go to https://mobilevikings.be/nl/my-viking and log in.
Go to Products and select your Home Internet subscription.
Under Network management, scroll down and choose Advanced settings.
Select I understand, continue.
Choose Expert settings.
Enter your password and select Continue.
Select ROUTING.
Next to Gateway mode, select the edit icon.
Select Bridge mode.
Under Gateway MAC address, click the text field and enter the MAC address of the interface you want to bridge to the WAN network.
Select Save and close.
You have successfully enabled bridge mode on your modem.
Go to http://192.168.1.1 and log in. The password can be found on the back of your modem.
Go to Network connectivity.
Click the arrow under the Internet menu.
Make sure Enable PPP is turned off and click OK.
Done! You can now connect a network cable from one of the LAN ports on your B-Box 3 to your own router. The PPP configuration must be carried out on the authentication device.
Your Wi-Fi modem broadcasts on different frequency bands: 2.4 GHz, 5 GHz and — on newer modems — 6 GHz. Each of these bands is divided into multiple channels. If you're experiencing a slow or unstable connection, switching to a less congested channel may help. Follow the steps below for your modem.
Go to http://192.168.1.1 and log in. The password can be found on the back of your modem.
Select Wi-Fi.
Under Channel, open the drop-down menu.
Select a channel.
Repeat the previous step for 5 GHz Wi-Fi if needed.
Select OK.
Go to your My Viking account.
Select your Internet at home installation.
Go to Advanced settings.
Do you see Single SSID? Set it to Inactive. Don't see this option? Please contact our Helpdesk.
Go to http://192.168.1.1 and log in. The password can be found on the back of your modem.
Select Wave.
Select OK. Please note: manually changing the frequency can solve issues with a slow Wi-Fi connection. 2.4 GHz offers wider coverage, while 5 GHz provides faster speeds over a shorter distance.
Your B-Box 3 will now save the new settings. Once this is done, you will need to reconnect to your Wi-Fi network.
Technical specifications:
Main SoC: BCM 63168
xDSL: BCM6302
RAM: 256 MB DDR2
Flash: 128 MB
WAN:
WAN - xDSL: ADSL1/2/2+ supported / VDSL2 (tot 17a)
WAN - Ethernet: 1 Gb/s
LAN:
LAN - Ethernet: 4*1 Gb/s
Wi-Fi:
Platform: AC2000
Wi-Fi 2,4 GHz Chipset: Wi-Fi 4 2*2 20/40 MHz - BCM 63168
Wi-Fi 2,4 GHz Max phyrate: 300 Mb/s
Wi-Fi 5 GHz Chipset: Wi-Fi 5 4*4 20/40/80 MHz – QTA QV 840
Wi-Fi 5 GHz Max phyrate: 1,7 Gb/s
Wi-Fi 6 GHz Chipset: NA
Wi-Fi 6 GHz Max phyrate: NA
Telephony:
FXS: 2 ports
DECT: Yes
USB:
USB ports: 2
Technical specifications:
Main SoC: BCM 63178
xDSL: BCM6303
RAM: 1 GB DDR3 800 MHz
Flash: 512 MB
WAN:
WAN - xDSL: VDSL2 up to 35b
WAN - Ethernet: 1 Gb/s
LAN:
LAN - Ethernet: 4*1 Gb/s
Wifi:
Platform: AX5400
Wi-Fi 2,4 GHz Chipset: Wi-Fi 6 2*2 20/40 MHz – BCM 63178
Wi-Fi 2,4 GHz Max phyrate: 574 Mb/s
Wi-Fi 5 GHz Chipset: Wi-Fi 6 4*4 20/40/80/160 MHz – BCM 43684
Wi-Fi 5 GHz Max phyrate: 4,8 Gb/s
Wi-Fi 6 GHz Chipset: NA
Wi-Fi 6 GHz Max phyrate: NA
Telephony:
FXS: 2 ports
DECT: No
USB:
USB-poorten: No
Technical specifications:
Main SoC: BCM 68580X
xDSL: NA
RAM: 1 GB DDR3 1066 MHz
Flash: 4 GB eMMC
WAN:
WAN - xDSL: NA
WAN - Ethernet: 10 Gb/s (1/2,5/10) + 1 Gb/s
LAN:
LAN - Ethernet: 10 Gb/s (0,1/1/2,5/5/10 Gb/s) + 3*1Gb/s (0.01/0.1/1 Gb/s)
Wifi:
Platform: AXE11000
Wi-Fi 2,4 GHz Chipset: Wi-Fi 6 4*4 20/40 MHz – BCM 6715
Wi-Fi 2,4 GHz Max phyrate: 1147 Mb/s
Wi-Fi 5 GHz Chipset: Wi-Fi 6 4*4 20/40/80/160 MHz – BCM 6715
Wi-Fi 5 GHz Max phyrate: 4,8 Gb/s
Wi-Fi 6 GHz Chipset: Wi-Fi 6E 4*4 20/40/80/160 MHz – BCM 6715
Wi-Fi 6 GHz Max phyrate: 4,8 Gb/s
Telephony:
FXS: 2 ports
DECT: No
USB:
USB-poorten: No
