Make sure an adult is present who knows your preferences (e.g. where the modem should be placed). The contact person will receive an SMS two days in advance and a call 30 minutes before the appointment.
Check where the entry cable enters your home or building (garage, basement, shop, etc.) and ensure that area is easily accessible.
Make sure there’s a free and working power socket near where the modem will be installed.
Think about your internal wiring: are there existing cables? Who’s placing them? Which devices do you want to connect and where? The installer will review this with you.
Have a laptop, PC, or mobile phone ready on the day of installation.
Living in an apartment? Inform your building manager (syndic) in advance.
For new builds or renovations: provide a conduit (at least 50 mm in diameter, smooth inside wall, with a pull wire).
And don't worry: the installer is from Proximus. 😉 All good!
Installing your internet at home
Not a fan of DIY installation? No worries, find out everything you need to know about getting your internet at home installed.
Stress-free installation
At Mobile Vikings, an expert will install and activate your internet at a time that works for you. On top of that, you’ll get a free optimisation of your home network. An excellent choice, if you ask us!
Your installer’s on the way!
Here’s what you can already do to prepare for the installation:
Manage your appointment
I want to reschedule my appointment
You can reschedule your installation appointment up to 24 hours before the planned date. After that, changes are no longer possible and the appointment will go ahead as scheduled.
I want to cancel my appointment
You can cancel your installation appointment up to 24 hours before the planned date. After that, cancellations are no longer possible and the appointment will go ahead as scheduled.
How does the installation work?
- 1
Installer announcement
Around 30 minutes before your appointment, the installer will call you (or your chosen contact person) to let you know they’re on their way.
- 2
Hardware installation
The installer will set up all necessary equipment, including the modem and any additional devices provided.
- 3
Cabling
Up to 20 metres of cable can be installed, including any horizontal drilling through walls if needed. Existing cables will also be checked.
- 4
Wi-Fi check in your home
The installer will test the Wi-Fi coverage in your home to make sure everything’s working as it should.
- 5
Extra work? Only after discussing it.
Any work beyond the standard installation - like digging or more complex jobs - will always be discussed with the installer first.
- 6
After the installation: automatic speed optimisation
After setup, your connection will automatically go through a speed optimisation process (DLM). Your internet may gradually get faster over the next 10 days until it reaches the ideal level.
To keep your speed optimised after that, an invisible check runs every 14 days. You won’t notice a thing while surfing.
My installation didn’t take place. Now what?
Did the installer not show up, or were you not at home? Go to your My Viking account and schedule a new appointment. Can’t do that? Then just get in touch with our helpdesk, we’ll help you out.
After installation: what to expect
Usage
You’ll find your exact usage listed on your monthly bill.
Your first payment
Your invoice or payment invitation will arrive on the 4th, 12th, 20th or 28th of the month, depending on when your bundle renews. You’ll receive your first bill on the first billing date after that renewal. For internet, you only start paying once your modem is up and running and your line is active. No need to do anything, we’ll take care of that check for you.
Issues with your internet or Wi-Fi signal?
