With the € 10 subscription, you can call 150 minutes and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers. If you exceed your 150 calling minutes, you’ll call at € 0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium, to a Belgian number.

When you have used 8 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 8 GB. If you use more, each used MB within the EU will be charged at € 0,10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 2 GB in Belgium, you can still use 6 GB outside of Belgium (within the EU) without extra costs.
• You use 8 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

You have a (mobile and/or internet at home) subscription
Then your Viking Points will automatically (partially or fully) be used as payment for your next invoice. Was your invoice partially paid with Viking Points? Then you can pay the remaining amount using a payment method of your choice.

If you have multiple subscriptions on 1 account, your Viking points will be used for the next invoice.
This is an automatic process, so you cannot choose for which payment your Viking points will be used.

You have a prepaid SIM card
Then you can choose when you use your Viking points. You can choose to set it up automatically when you top up, or you can choose with each top up whether you want to use your Viking points at that moment.

Viking Points are a form of currency at Mobile Vikings. 1 Viking Point = 1 euro. You can use Viking Points to pay for your top-ups, invoices or payment invitations. Without any costs to you.

How can I earn Viking points?

• Thanks to our Viking Deals: you shop online at one of our partners, and a part of your purchase amount will be paid back to you in Viking Points.
• By convincing your friends to become Vikings as well. If they fill in your number when signing up, you get 15 Viking Points after their second top-up/ subscription payment. These two payments have to be fully paid: (partial) payments using Viking Points don't count.
• Sometimes there are contests or promos which offer Viking Points as a reward. 

What can I use those Viking Points for?

• Your Viking points are automatically used to pay your invoice/ charge. This way you have a hefty discount or even a bill of € 0.
• When you top up, you can choose whether or not to use your Viking Points. 
• Do you have any Viking Points left over or are you in a generous mood? Share your Viking Points with friends or family. 😉 Find out how to share them here.

Want to know more about Viking Points? Check these articles:

How long do my Viking Points remain valid?
How can I use my Viking points?
I used a Viking Deal but don't see any Viking Points yet. What went wrong?
How do the online Viking Deals work?

Did you convince someone to become a proud Viking? We’ve got good news for you; you will be rewarded with a one-time reward of 15 Viking Points. 

To receive these 15 Viking Points, there are two options:

• The new Viking enters your phone number during their registration.
• You provide a personal invitation link for registration to the new Viking. This link can be generated on our website.

Once the new Viking tops up a second time or pays their second subscription invoice without using Viking Points, you will receive 15 Viking Points.

Do you have a mobile subscription and want to receive monthly extra data? Form a Viking Clan with a new Viking (who has an active mobile subscription)! Copy the personal invitation link in your My Viking account, send it to the new Viking and you’re good to go!

More details about the terms and conditions of a Viking Clan can be found here.

The general terms and conditions, including the special conditions as described below, apply to the € 20 subscription.

Special conditions

The € 20 subscription is a € 20 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 60 GB mobile surfing in Belgium.
• Free mobile data usage up to 30 GB in the EU, after which you continue surfing at maximum speed at € 0,0018/MB, as long as the total 60 GB bundle is not depleted. If that 60 GB bundle is also depleted, the rate increases, and you surf both within the EU and in Belgium at € 0.10/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 20 subscription here.

Within the EU

Up to 30 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 60 GB, of which you can use up to 30 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0018/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,10/MB.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

With the € 20 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 60 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 30 GB. If you use more, each used MB within the EU will be charged at € 0,0018/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0.10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

The general terms and conditions, including the special conditions as described below, apply to the € 15 subscription.

Special conditions

The € 15 subscription is a € 15 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• 30 GB mobile surfing in Belgium.
• Free mobile data usage up to 20 GB in the EU, after which you continue surfing at maximum speed at € 0,0018/MB, as long as the total 30 GB bundle is not depleted. If that 30 GB bundle is also depleted, the rate increases, and you surf both within the EU and in Belgium at € 0.10/MB.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 15 subscription here.

Within the EU

Up to 20 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 30 GB, of which you can use up to 20 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0018/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0.10/MB.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

With the € 15 subscription, you call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers.

When you have used 30 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 20 GB. If you use more, each used MB within the EU will be charged at € 0,0018/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

1. General

These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

2. What is a Clan

Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

3. Time frame

Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.

4. Creation and composition of a Clan

You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

A Clan consists of a minimum of two and a maximum of four members, of which all members can already be customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. New customers can join a Clan once their Mobile Vikings telephone number is active.

A Mobile Vikings telephone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different telephone number. 

5. Data benefit

The more members in a Clan, the greater the data benefit:

• 2 members: each member receives a free additional monthly data bundle of 2 GB
• 3 members: each member receives a free additional monthly data bundle of 3 GB
• 4 members: each member receives a free additional monthly data bundle of 4 GB

When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

Example: In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (4 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (4 GB instead of 3 GB). This change takes place on the expiry date of the additional 3 GB data bundle that is already running.

When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

Example: In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 2 GB. This change takes place on the expiry date of the current 3 GB data bundle.

Vikings with an € 29 subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (2/3/4 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after usage of 170 GB.

Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. Receiving such a free 1 GB bundle does not entitle the Viking to free data in the future. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period.

6. Conditions of entry

The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

• The Viking has a subscription with a monthly amount of €10 or higher. Vikings with a prepaid card cannot join a Clan.
• The Viking has an active telephone number. At the time of joining, this phone number must not be subject to any of the following processes: 
  • Termination of the number or a (request for) number transfer to another operator
  • Planned switch to a prepaid card
• The Viking is not yet part of any other Clan using this specific telephone number.
• The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings as defined in Article 7.

Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

• Failure to meet the entry conditions of this Article 6;
• When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
• In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

7. Exit or removal from the Clan

7.1 A Viking will no longer be part of a Clan if any of the following occurs:

• The Viking leaves the Clan through the settings of his or her telephone number;
• The Viking switches the number in question to a prepaid card;
• The Viking permanently disconnects his or her number or transfers it to another operator.

In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

• When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
• In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
• When the Viking no longer meets the entry conditions described in Article 6.

If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

8. One month of free data via a Viking Clan with Mobile Vikings

Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period. 

9. Miscellaneous provisions

Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

If a Viking joins a Clan, the Viking implicitly agrees that this will be visible in the My Viking app of contacts who have saved his/her number as a contact.

Version 03/09/2024

Within the EU

As long as you're in the EU, the same rates apply as in Belgium: no extra roaming costs! For more info (including outside of the EU), please visit the roaming page on our website. First choose the country and which type of SIM card you have (subscription, prepaid card or Only Data), and you will get an overview.

Outside the EU

Are you traveling outside of the EU? Then your mobile data will automatically be blocked to avoid unexpectedly high costs. In some countries outside the EU, you may, for example, surf at €13/MB. Check the rates per country on our roaming page.

Do you really want to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.

You can of also use local Wi-Fii as much as possible or use a local SIM card. You will usually find those at airports.

Vikings with an active mobile subscription can form a Viking Clan. A Viking Clan consists of a minimum of 2 and a maximum of 4 Vikings with a mobile subscription. By forming a Viking Clan, all members receive monthly an extra bundle of free mobile data on top of their subscription. The extra bundles being:

• Viking Clan of 2: 2 GB extra mobile data
• Viking Clan of 3: 3 GB additional mobile data
• Viking Clan of 4: 4 GB additional mobile data

Existing active Vikings can form a Clan of up to 4 people. More details about the terms and conditions of a Viking Clan can be found here.

If you have a € 29 subscription and become a member of a Viking Clan, you will also receive an extra data bundle to surf at full speed for a longer time. 

Without a Viking Clan, you surf at lower speed after using your 170 GB, with a Viking Clan this will happen later. Concretely, what this means for you:

• Viking Clan of 2: you surf at a lower speed after a usage of 172 GB instead of the normal 170 GB.
• Viking Clan of 3: you surf at a lower speed after a usage of 173 GB instead of the normal 170 GB.
• Viking Clan of 4: you surf at a lower speed after a usage of 174 GB instead of the normal 170 GB.

Order your € 29 subscription here.

Within the EU + the United Kingdom

Here, the same rates apply as in Belgium: no extra roaming charges! For all rates, including outside the EU, check the roaming page on our website.

Outside the EU

You can't use your mobile data bundle outside of the EU. We automatically block your mobile data to avoid unexpectedly high costs. Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union.

To keep costs down, try to use Wi-Fi as much as possible or purchase a local SIM card with matching local rates. You can usually find these at the airport.

The general terms and conditions, including the special conditions as described below, apply to the € 29 subscription.

Special conditions

The € 29 subscription is a € 29 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, United Kingdom, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states to another member state (including SMS to Belgium, United Kingdom, Norway, Iceland and Liechtenstein) with the exception of special numbers (e.g. 070 or 0900 numbers), even if they are free for local users.
• Mobile surfing in Belgium, of which 170 GB at maximum speed. After 170 GB of usage, you continue surfing for 50 GB at reduced download speed (512 Kbps), after which the use of mobile data will be blocked until the start of the next subscription month.
• Free mobile data usage up to 37 GB in the EU, after which you continue surfing at € 0,0015/MB, until the entire data bundle of 170 GB at maximum speed and that of 50 GB at reduced download speed have been fully used, and the use of mobile data in Belgium and within the EU is blocked until the start of the new subscription month.
• 5G functionality (more info on the website).

Optionally, a bundle of mobile data for use outside the EU ('Global Data Pass') can be activated: 250 MB (€ 10), 1 GB (€ 15) or 3 GB (€ 25). The special terms and conditions for the Global Data Pass are available on this page.

Download the special conditions of the € 29 subscription here.

Within the EU

Up to 37 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 170 GB, of which you can use up to 37 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use over 170 GB during your bundle period, both within Belgium and abroad (within the EU), you will be able to continue surfing another 50 GB at a reduced speed of 512 kbps. Then, the use of mobile data in Belgium and within the EU is blocked until the start of the new subscription month.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed and 25 GB at reduced speed in Belgium, you can still use 25 GB at reduced speed outside of Belgium (within the EU). You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.
• You use 140 GB in Belgium, you can still use 30 GB at full speed and 7 GB at reduced speed outside of Belgium (within the EU) without extra costs. After this you still have 43 GB left at reduced speed and these will be charged at €0.0015/MB.
• You use the entire 170 GB at full speed and 50 GB at reduced speed in Belgium, you won’t be able to use any more data outside of Belgium (within the EU): the use of mobile data will automatically be blocked. You can choose to renew your subscription earlier, allowing you to surf with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply,and you can’t use your data, SMS or calling bundle.

It is possible if your usage isn’t included in your bundle, e.g. international calls, or premium services. To avoid unpleasant surprises, we will notify you when you have used more than € 10, € 20, € 30, € 40 or € 50 extra.

What kind of usage isn’t included in my bundle?

Usage outside of your bundle will be charged separately on your invoice or payment invitation. This happens if you:

• Use up your active bundle and continue to surf or call before your new bundle is added. The rates are € 0,10/MB and € 0,20/minute.
• Call or text to premium numbers. The rate is mentioned with the number.
• Call or text a foreign number, from Belgium. Check the rates per country on our roaming page.

How can I change my out-of-bundle limit?

To reduce your out-of-bundle costs, you can easily set up an out-of-bundle limit to € 50, € 25, € 10, € 5 or even € 0, through your My Viking account.

With the €29 subscription, your calls and texts are unlimited for an entire bundle period. The call minutes are valid for all Belgian fixed and mobile numbers.

If you have used up 170 GB of data, the download speed in Belgium will be reduced to 512 kbps, and you can continue surfing with an additional 50 GB. After this, the use of mobile data will be blocked. Once your bundle is renewed, you can surf at top speed again. If you wish, you can also renew your bundle earlier through your My Viking account on the website or in the app. This will be reflected on your next invoice.

What about abroad?

From your monthly data bundle of 170 GB, you can use up to 37 GB outside Belgium (within the EU) without additional costs. If you use more data, you can continue surfing at maximum speed at €0,0015/MB, as long as your full data bundle of 170 GB is not exhausted. After that, you can continue surfing with an additional 50 GB at a reduced download speed of 512 kbps. Once this data bundle is used up, the use of mobile data will be blocked until the start of the new subscription month. Outgoing calls within the EU are made exactly as if you were in Belgium.

Examples:

• You use 10 GB in Belgium, you can still use 37 GB outside of Belgium (within the EU) without extra costs.
• You use 170 GB at full speed and 25 GB at reduced speed in Belgium, you can still use 25 GB at reduced speed outside of Belgium (within the EU). You can choose to renew your subscription earlier, allowing you to continue surfing at full speed with your new bundles.
• You use 140 GB in Belgium, you can still use 30 GB at full speed and 7 GB at reduced speed outside of Belgium (within the EU) without extra costs. After this you still have 43 GB left at reduced speed and these will be charged at €0.0015/MB.
• You use the entire 170 GB at full speed and 50 GB at reduced speed in Belgium, you won’t be able to use any more data outside of Belgium (within the EU): the use of mobile data will automatically be blocked. You can choose to renew your subscription earlier, allowing you to surf with your new bundles.

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

You will find the Easy Switch ID on your invoice or via your My Viking account. This also applies to other operators. Since the new legislation of 2/10/23, you will find both your customer code and your Easy Switch ID on your invoice and the online customer zone of your current operator.

Note: mobile-only accounts do not have an Easy Switch ID. That’s not a problem because for number transfers, all you need is your customer code or SIM card number.

You return your modem and/or booster via bpost using the shipping label you'll find in your My Viking account. Using bpost's website or app, you can easily find out where to deliver your parcel. After cancelling your internet at home subscription, you have two weeks to do so. As soon as we've received everything, we'll let you know by email.

If you want to return your booster(s) separately, it’s simple! Log in to your My Viking account. Once logged in, go to your Internet at Home subscription > network management, and click on "Boosters." Follow the instructions to complete your return.

If your current modem is replaced with a new one, you will also need to return your modem and your Wi-Fi boosters (if applicable) via bpost. We will send you an email containing a shipping label, which you will only be able to download through that email.

Internet speed depends on the specific address. The minimum and maximum expected speed at a specific address can be consulted on our website.

The expected and guaranteed speeds are the speeds from the cable network up to your modem. The speeds you reach in your home depend on: the quality of your Wi-Fi, whether you use an Ethernet cable, interference in your home, etc.

More detailed information about the actual speeds at a specific address will be available after activation of the connection via the personal My Viking account.

For internet at home we offer 3 options: 

• Unlimited fast internet: available via VDSL and Fiber. The speed at which you surf depends on the available technology:
  • VDSL: up to 100 Mbps download and 40 Mbps upload. Your usage is unlimited.
  • Fiber: up to 150 Mbps download and 50 Mbps upload. Your usage is unlimited.
• Unlimited superfast internet: only available via fiber. The maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
• Unlimited hyperfast internet: only available via fiber. The maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited.

To ensure your Wi-Fi works smoothly across various devices like desktops, tablets, smartphones, and operating systems, follow these tips for creating a Wi-Fi name and password.

Password guidelines

• Length: Use 8 - 63 characters. A password with 14 - 15 characters is strong enough to prevent most hacking attempts.
• Spaces: Avoid spaces at the beginning or end of the password.
• Special characters: Avoid symbols like #, %, &, ", $, or £.

Wi-Fi name tips

• Make your Wi-Fi name unique and easy to identify. For example, choose a name starting with "A" to make sure it appears at the top of available networks.
• Avoid using characters like ?, ", $, [, \, ], +, or apostrophes ('), as they may cause issues for devices like cameras or printers.

Tip: A clear and distinct Wi-Fi name lets others know it’s yours and prevents confusion.

Go to your SIM card settings in your My Viking account and request a new SIM card. Here you can indicate why you need a new SIM card. You also have the choice between an eSIM or a physical SIM card. 

For a physical SIM card, we will send you a multi sim as standard. A multi sim card contains all the possible sizes of a sim card you may need: a mini, micro and nano sim card. This way you can choose which size sim card to detach and use.

Yes! You can do this via product settings through your My Viking account on the website, or in the app.

Will you switch immediately? In that case, your subscription bundles will remain valid until their expiry date. You'll use those first, and only when they're used up or expired you'll start using the bundles of your top-up. You can also choose to switch as soon as your current subscription bundles expire. 

You can request your replacement SIM card for free via SIM card settings in your My Viking account. Do you have multiple Mobile Vikings numbers? Then first choose the SIM card you want to replace with an eSIM. After requesting your eSIM, you immediately receive an email with the necessary instructions to activate it. In this article we explain how to activate your eSIM.Check out other useful articles about the eSIM here.

You can do this through your SIM card settings in your My Viking account. Request a new SIM card, follow the steps and your physical SIM card will be sent with Bpost. You should count on 3 to 5 business days to receive your SIM card. You will also receive an email with the necessary information. Replacing your SIM card is free of charge. 😉

Managing fixed and mobile Internet traffic on the Proximus network

Legal framework

Proximus offers fixed and mobile Internet services of the highest quality. Therefore we apply a number of procedures to measure and shape Internet traffic on the fixed and mobile networks in order to prevent network connections from becoming saturated.

In application of Article 4.1 of the Regulation 2015/2120 of the European Parliament and of the Council of 25 November 2015 on open internet access, Proximus informs its customers in a general and easy‐to‐understand manner about this situation specifically and its possible impact on the quality of the fixed and mobile Internet services

Measures taken by Proximus for fixed and mobile Internet access

Proximus proactively takes measures to minimize the risk of saturation of the Internet on fixed and mobile networks.

To this end, it permanently analyzes network occupation to adapt the dimensioning of Proximus’ fixed and mobile networks where necessary, in order to offer customers a continuous service of the best possible quality.

In spite of the measures taken by Proximus, sporadic network saturation cannot be excluded. Customers will notice this through a slow‐down in their Internet traffic.

For instance, an online movie may not play smoothly or it can take longer to load a webpage or download or upload a document.

Of course, such delays can also occur on your PC, smartphone or laptop for other reasons.

Specifically for mobile Internet access

On the mobile network, multiple customers at once can use mobile services via the same antenna. This has a number of specific consequences for the customer.

1. Access to the mobile data network

The customer accesses mobile Internet via the nearest GSM antenna, or the antenna with the strongest signal.

The access to each antenna is dimensioned in such a way that in normal circumstances customers can always use mobile voice services and mobile Internet.

One and the same antenna can provide access to both mobile telephony and mobile Internet. Where that is the case, the mobile telephone traffic via the antenna is assigned a higher priority than the mobile Internet traffic.

If, at a given time, the number of simultaneous users becomes too large after all, customers may temporarily lose access to their telephone or Internet service.

If a customer temporarily loses mobile access he will experience a certain delay when using his mobile data services. Most mobile devices keep trying to re‐establish a connection to the mobile Internet, which is why the customer will experience little or no inconvenience.

2. Priority in case of saturation, depending on the subscription chosen

The available bandwidth reserved for mobile data services on an antenna is normally distributed evenly between the various simultaneous users of data services via that antenna.

However, customers who have subscribed to the Business Priority service benefit from greater bandwidth for their data traffic in the event of saturation on an antenna. Saturation on this antenna will have a greater impact on customers who have not subscribed to the Business Priority service.

As a general rule, no distinction is made between the types of applications or services used by customers on mobile internet. Any saturation will therefore affect all types of internet traffic in the same way.

Customers may experience a slowdown in all their Internet applications and services. The maximum available capacity of Proximus mobile internet allows all customers nationwide to surf at a speed of 250 Gbps per datacenter.