Faites vos achats locaux et bénéficiez d'une réduction sur votre facture Mobile Vikings à chaque paiement
En tant que Viking, vous obtenez jusqu'à 0,5 Point Viking pour chaque paiement effectué avec l'appli Payconiq by Bancontact chez votre commerçant local.
Voici comment
cela fonctionne
C'est très facile : vous liez votre/vos compte(s) Payconiq by Bancontact à votre compte Mobile Vikings et vous bénéficiez automatiquement de réductions sur votre facture.
Reliez votre compte Payconiq by Bancontact à celui de Mobile Vikings en seulement 2 clics.
Payez avec l'appli Payconiq by Bancontact chez votre commerçant local et gagnez jusqu'à 0,5 Point Viking pour chaque paiement. Vous obtiendrez ainsi immédiatement une réduction de € 0,50 sur votre facture Mobile Vikings.
Voici comment
cela fonctionne
C'est très facile : vous liez votre/vos compte(s) Payconiq by Bancontact à votre compte Mobile Vikings et vous bénéficiez automatiquement de réductions sur votre facture.
Reliez votre compte Payconiq by Bancontact à celui de Mobile Vikings en seulement 2 clics.
Payez avec l'appli Payconiq by Bancontact chez votre commerçant local et gagnez jusqu'à 0,5 Point Viking pour chaque paiement. Vous obtiendrez ainsi immédiatement une réduction de € 0,50 sur votre facture Mobile Vikings.
Que faites-vous de ces Points Viking ?
Vos Points Viking sont automatiquement utilisés comme réduction pour votre abonnement mobile ou internet à domicile. Et pour les cartes prépayées ? Là, vous les utilisez manuellement. 1 Point Viking = € 1 de réduction. Oui, c'est aussi simple que cela.
Alors, combien de Points Viking obtenez-vous ?
Par mois calendaire, votre premier paiement par numéro de téléphone vous rapportera 0,5 Point Viking. Chaque paiement suivant vous rapportera 0,1 Point Viking, jusqu'à un maximum de 1 Point Viking par mois.
Pas encore
un Viking ?
Chez Mobile Vikings, vous bénéficiez d'une navigation illimitée sur Fiber internet et d'un abonnement mobile avec des quantités incroyables de données, le tout à des prix défiant toute concurrence. Et le meilleur ? Vous savez que tout se passera bien : Mobile Vikings obtient une note de 4,5 sur Trustpilot et a été élu Meilleur du Test 2024 par Test Achats.
Internet à domicile + mobile
Internet à domicile
Abonnement mobile
What's the Viking Deal with Payconiq by Bancontact about?
In short: you link your Payconiq by Bancontact account(s) to your Mobile Vikings phone number(s) and earn Viking Points for payments made using the Payconiq by Bancontact app at your local merchant's shop that offers it.
In a slightly longer version:
How do you activate?
- Link your Payconiq by Bancontact account with that of Mobile Vikings in just 2 clicks. If you don't already have a Payconiq by Bancontact account, you can of course download the app (for iOS or Android at http://onelink.to/payconiqbybctweb), create your account with your Mobile Vikings phone number(s) and then link it.
- Pay with the Payconiq by Bancontact app at your local merchant's shop and earn up to 0.5 Viking Point per payment. This will immediately get you € 0.50 off your Mobile Vikings bill. HOT TIP: in the Payconiq by Bancontact app, under ‘Payments’ / ‘Shops’ you will find the shops in your area where you can pay with it.
Per calendar month and per linked phone number, your first payment with the Payconiq by Bancontact app is good for 0.5 Viking Point. With each subsequent payment, you earn 0.1 Viking Point, up to a maximum of 1 Viking Point per month per linked phone number. So you earn Viking Points each month for a maximum of 6 Payconiq by Bancontact payments per linked phone number.
You can only link phone numbers that you also use for Payconiq by Bancontact. This means you can link the Mobile Vikings phone numbers of anyone in your account. But what if you're using the Payconiq by Bancontact app with a non-Mobile Vikings number? WELL… TOO BAD THEN... No, just kidding. You can also use 1 non-Mobile Vikings number to benefit from this Viking Deal.
You'll only earn Viking Points in this Viking Deal for payments made using the Payconiq by Bancontact app at the shop of a local merchant offering it. At the bakery, for example, the supermarket or your favourite fries shop. Payments in webshops or between users are not eligible.
What if you want to unlink your account and stop this Viking Deal? Then contact our helpdesk. If you have your account unliked, this will happen immediately and you will no longer receive Viking Points for your transactions from earlier that day or the day before (if you haven't already received those).
Where can I best place my Wi-Fi boosters?
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
Where can I best place my Wi-Fi boosters?
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
How do the online Viking Deals work?
Shop online with our Viking Deals partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1. Use your Viking Points to pay (partially) your next invoice/payment invitation.
How does it work?
- For every new purchase, go to the Viking Deals page on our website or through the app.
- Choose your partner, a pop-up will appear with more information about the deal.
- Click the red "Shop Now" button to activate the Viking Deal and you will be redirected to the partner's webshop.
- Make your purchase in this window and you will automatically receive your Viking points.
Don’t miss any Viking Deals
Our plug-in notifies you when you’re browsing one of our partners’ webshops. Click on the notification to activate the Viking Deal and earn Viking Points on your purchase.
The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free for Chrome, Firefox, Edge and Safari. Please keep in mind that the plug-in doesn't work for bol.com, Aliexpress or Coolblue.
Please note:
- You have to be logged in to your Mobile Vikings account.
- The Viking Deal won't be activated if you surf incognito or use an adblocker.
- Make sure the 'do not track signal' option of your browser is switched off.
- There's no limit to the amount of Viking Points you can earn with the Viking Deals, as long as you have an active Mobile Vikings SIM card.
- Do you want to compare prices? Do it before you shop! If you were to open a new tab or a different browser while you are shopping, our cookie will be overwritten with that of the new website. The partner will no longer know you're a Viking, and you won't get Viking Points.
I forgot to use/activate Viking Deals. What now?
Unfortunately, we can’t grant you Viking Points as we only receive a reward from our partner when you make your purchase through Viking Deals.
Do you want to be notified to a Viking Deal on your next visit? Install our plug-in and never miss another Viking Deal again. The plug-in is an extension of your browser, you can download it for free for Chrome, Firefox, Edge and Safari. When you're browsing the website of one of our partners, you will receive a notification through the plug-in. All you have to do is click on the notification to activate the Viking Deal. Super handy, right? 😉
How can I install the Viking Deals plug-in for Microsoft Edge?
It's possible to install Chrome extensions in Microsoft Edge. That means you can install the Viking Deals plug-in! When shopping online, the plug-in will notify you if you're visiting a Viking Deals partner. Now you will never miss out on Viking Points. 😉
How to install the plug-in for Microsoft Edge?
- Click here to download and install the plug-in.
- Do you see a notification at the top? Click on 'Allow extensions from other stores'.
- That's it! Now shop online worry-free and earn Viking Points.
Important tips for registering your online purchase via Viking Deals
-
Use Google Chrome: this browser works best with Viking Deals. You are free to use other popular browsers like Safari or Firefox, but keep in mind that these browsers may occasionally lose connection between Mobile Vikings and the partner, resulting in you not receiving Viking Points.
- Ensure that partners recognize you and adjust your browser settings accordingly: accept cookies from our partners and disable the 'Do Not Track' signal. Don't worry, neither we nor our partners store personal data. We only use essential information to deliver Viking Points to you. Chrome's settings are automatically correct unless you've adjusted them yourself.
-
Disable ad blockers: these can disrupt the connection with the partner, preventing you from receiving Viking Points.
-
Complete your purchase immediately after activating the Viking Deal: avoid visiting other websites during your purchase. Our partners will reward your Viking Points if you make the purchase via Mobile Vikings. Visiting other websites (blogs, comparison sites, or cashback sites) during your purchase may result in the partner paying the other website instead of you.
-
Always start your purchase through Viking Deals: some partners may not pay Viking Points if you already have items in your cart before activating the Viking Deal.
-
Use only the discount codes we share: using a discount code from another website or email may result in the other website being rewarded by the partner, and you will not receive Viking Points.
-
Most partners do not provide Viking Points for gift cards: neither for the purchase nor for the use of gift cards.
-
For certain products (e.g., medication), we may not distribute Viking Points: this is always clearly stated in the Viking Deal.
- Certain partners have specific special rules: for example, you may not earn Viking Points with a business account, or you may only receive Viking Points for your first purchase with the partner. This information is always clearly stated in the Viking Deal.
How can I get internet at home with Mobile Vikings?
You can do so via our website! Happy surfing. 🙂
First, we'll do a check on your address to see what kind of speeds we'd be able to offer and if Fiber is available. Unfortunately, if we see we can't offer a sufficient speed you won't be able to get our internet installed.
Once we've done the check, you can place your order and make an appointment for the installation. Usually, this can be done within two weeks. Make sure you enter the right number! The technician will contact you about half an hour before they arrive.
Once your installation is done, that's it!
How do I switch to Mobile Vikings from a different provider?
- You request your SIM card with a subscription or prepaid SIM card online. You also have the choice between an eSIM or a physical SIM card. A physical SIM card is delivered within 5 working days. You can activate an eSIM immediately after your order.
- Activate your Mobile Vikings SIM card after you receive it, and wait until your reception with your current provider falls off. That happens within 24 hours.
- If you have a physical SIM card, change your SIM card after your current carrier's network is lost. You can activate an eSIM immediately after your order.
A few nice-to-knows
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
Frequently asked questions about transferring your number to Mobile Vikings
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
What are Viking Points and how can I earn/ use them?
Viking Points are a form of currency at Mobile Vikings. 1 Viking Point = 1 euro. You can use Viking Points to pay for your top-ups, invoices or payment invitations. Without any costs to you.
How can I earn Viking points?
- Thanks to our Viking Deals: you shop online at one of our partners, and a part of your purchase amount will be paid back to you in Viking Points.
- By convincing your friends to become Vikings as well. If they fill in your number when signing up, you get 15 Viking Points after their second top-up/ subscription payment. These two payments have to be fully paid: (partial) payments using Viking Points don't count.
- Sometimes there are contests or promos which offer Viking Points as a reward.
What can I use those Viking Points for?
- Your Viking points are automatically used to pay your invoice/ charge. This way you have a hefty discount or even a bill of € 0.
- When you top up, you can choose whether or not to use your Viking Points.
- Do you have any Viking Points left over or are you in a generous mood? Share your Viking Points with friends or family. 😉 Find out how to share them here.
Want to know more about Viking Points? Check these articles:
How long do my Viking Points remain valid?
How can I use my Viking points?
I used a Viking Deal but don't see any Viking Points yet. What went wrong?
How do the online Viking Deals work?
I can't log in. What do I do?
If you already have an account, you can log in via the website or the Mobile Vikings application. At the top right you will see the 'My Viking' button, where you can both log in and out.
You can log in using your email address or phone number. Does it not work with your email address? Then try logging in with your phone number, and vice versa. Make sure your device isn't automatically putting a capital letter at the start.
If both your number and email address don't work or you've forgotten your password, try changing your password. Didn't receive an email? Don't forget to take a look in your spam folder.
What happens if I don't pay my invoice or payment invitation of my mobile subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
WHAT WILL HAPPEN?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you have not paid your invoice/payment invitation within 2 weeks after the expiry date, your number will be put on minimum service. Concretely this means:
- You will only receive incoming text messages and calls.
- You will not be able to make outgoing calls or send text messages yourself.
- You can only make calls to emergency numbers.
- Data usage will be disabled.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services. In this case, you will also be unable to receive incoming calls and SMS messages.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
WHAT CAN I DO?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
What happens if I don't pay my invoice or payment invitation of my internet subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
What happens?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you don’t pay your invoice/payment invitation in this phase, your internet et home will be put on minimum service: you will only be able to surf at minimal speed. In concrete terms, this means back to the nineties for your browsing experience: you will no longer enjoy our superfast internet.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
What can I do?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.
Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
What is the minimum service of an internet subscription and what can I do about it?
When you don’t pay your internet subscriptions in time, you will eventually be put on minimum service which will prevent you from using your services as before: you surf as fast as they did in the nineties, which is very slow.
Of course, these are not pleasant perspectives, but don't worry: we will always send you reminders by text and email in time, that way it doesn't have to get that far. 😉
What can you do about it?
We advise you to pay your invoice as soon as possible through your My Viking account:
- If you pay through an automatic payment method, your blocked services will be reinstated after 30 minutes.
- If you pay by bank transfer, please note that it takes 3 to 5 business days for such a payment to be processed in our system.
Where can I find the technical specifications of my modem?
-
B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications.
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: 2 ports
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
How can I share my Wi-Fi?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to share your Wi-Fi.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above
to see how to share your Wi-Fi. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above
to see how to share your Wi-Fi.
I have a problem with my Wi-Fi extender (PLC = Power Line Communications). How can I solve it?
- Press the button on the side of each PLC for at least 12 seconds, until the indicator light goes out.
-
Unplug both PLCs and remove the cables.
- Reconnect both PLCs to 2 power sockets, preferably in the same room and even in the same circuit. Wait for 45 seconds.
- Finally, press the button on the side of each PLC for 1 second. Wait until the indicator light is permanently white again.
-
Within two minutes, press the side button of the second PLC for one second. The indicators on the two PLCs will blink and then become white and steady again. Disconnect the PLCs.
- You can now move the PLCs to the power outlet of your choice.
-
If possible, connect the power supply of your modem to the PLC or a power strip connected to the PLC. Do not connect the PLC to a power strip.
-
Reconnect the Ethernet cable from the PLC to your modem.
- Reconnect the second PLC in the room of your choice.
-
If possible, connect the power supply of the device to the PLC or to a power strip connected to the PLC.
- Wait until the indicator lights are constantly on, then test your Internet connection again.
How do I reset my modem?
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab to see how to reset your modem.
- Internet Box:
Do you have an Internet Box? If so, click on the 'Internet Box' tab above to see how to reset your modem.
-
There is a reset button on the back of your modem (between the blue DSL port and the black USB port). To press it, you will need a pointed object such as a pen. Turn the modem on and hold down this reset button for about 20 seconds.
- The LED indicators on the front of the modem will go out and then light up again. This means that your modem has been reset and your Internet connection is active again.
- Are you still having problems? Then follow our setup guide or watch this instruction video.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
- There is a reset button on the back of the Internet Box (near the Power button). To be able to press it, you will need a pointed object, like a pen. Switch the Internet Box on and keep this reset button pressed for about 20 seconds.
- The LED indicators on the front of the Internet Box will turn off and then light up again. This means your Internet Box has been reset.
- You can use your Internet connection as soon as the LEDs Wi-Fi and Internet (or Broadband) are blue
- Are you still having problems? Then follow our setup guide.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
How can I configure my modem in bridge mode?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to configure your modem in bridge mode.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above to see how to configure your modem in bridge mode. - Internet Box+:
Do you have an Internet Box+ ? Click on the ‘Internet Box’ tab above to see how to configure your modem in bridge mode.
If you want to use your own router in addition to your B-box 3, for example to extend your Wifi coverage, you need to set your B-box 3 modem to Bridge mode to avoid issues. Enabling Bridge mode can be done by following the steps below:
- Making sure you are connected to your Mobile Vikings network, go to http://192.168.1.1.
- Log in using the password that is printed on the back of your modem.
- Go to 'Network Connectivity'
- Click on the arrow under the sub menu Internet:
- Switch PPP enable slider to Disable and click.
- Done! Now you can connect a network cable from one of the LAN ports of your B-box 3 to your own router. The PPP configuration needs to be done on the authenticating device.
Would you like to set up bridge mode for your Internet Box? You can do this through your My Viking account. Open your product ‘Internet at home’ and open the ‘Network management’ tab > ‘Advanced settings’ > ‘Expert settings’ > ‘Routing’. Before you start you will have to confirm it’s you with your password and you're good to go. 😉
One more thing: make sure you use the MAC address of the WAN port of your own hardware that you want to connect in bridge mode.
One more thing: make sure you use the MAC address of the WAN port of your own hardware that you want to connect in bridge mode.
How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
I have a problem with my Wi-Fi booster. How can I fix it?
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- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box:
Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box+:
Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
- B-box3:
- Restart your Wi-Fi booster by pressing the on/off button to switch it off.
- Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
- Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
- Synchronise the Wi-Fi booster and your modem.
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- Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
- Within 2 minutes press the WPS button on your Wi-Fi booster.
- Check that the LEDs on your Wi-Fi booster are lit.
Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.
- Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
- Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
- Unplug your Wi-Fi booster from the wall socket.
- Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.
The Power LED
- Pink: start of the Wi-Fi Booster.
- Orange, white, turquoise: configuration ongoing.
- Blue: the startup is done, connection established.
The Positioning LED
- Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
- Green: perfect signal.
- Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
- Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Red: configuration issue.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.
The Power LED
- Blue: the Wi-Fi Booster+ is on.
- Purple: the Wi-Fi Booster+ is starting up.
- Blinking white: connecting to the internal network, this may take a few minutes.
- Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.
The Positioning LED
- Green: perfect signal.
- Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
- Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Blinking white: a WPS synchronization is being performed.
- Red: the Wi-Fi is not working. The device needs to be rebooted.
- Off: the Wi-Fi is not configured.
If the above tips have not helped, please contact customer service.
How do I know which type of modem I have?
Since the end of April 2023, we started rolling out our new Internet Box modems. The big difference between the B-box 3 modem and the Internet Box modem is that you will be able to change the settings of the Internet Box via My Viking.
B-box 3
Internet Box
Internet Box+
Where can I find the password of my modem?
- B-box3:
Do you have a B-box3? Click on the ‘B-box3’ tab above for more information about where to find your password.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about where to find your password.
How do I use my router with router functionality (DHCP server)?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
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Login to your modem (via 192.168.1.1). You will find the necessary information on the back of the modem. In My Modem, under the DHCP tab, set the DHCP server to enable OFF (disabled).
You now have one network in your home, where all your devices get their IP addresses from your private router. The private router is in turn connected to the modem to connect all your devices to the internet.
How do I install my wifi booster?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for more information about how to install your Wi-Fi Booster.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to install your Wi-Fi Booster. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for more information about how to install your Wi-Fi Booster+.
1. Make sure your Wi-Fi connection is activated: check the button on the back of the Wi-Fi Booster. The button should be set to AUTO.
2. Turn on the Wi-Fi Booster:
- Plug the power cord of the Wi-Fi Booster into an electrical outlet in the same room as the B-box.
- Press the POWER button. The light will illuminate green. Wait for 1 minute until the WPS light turns off.
3. Synchronize the Wi-Fi of the B-box with the Wi-Fi booster:
- Press on the WPS button of your B-box for 2 seconds. The WPS light flashes.
- Then, within 2 minutes, briefly press the WPS button on the Wi-Fi booster.
The lights of the 2 devices will blink and go out after a while.
- When synchronization is complete, the light will remain on.
- You can now pull out the Wi-Fi booster and place it in a central spot between the B-box3 and the device that needs to receive the Wi-Fi signal.
4. Turn the Wi-Fi booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The POWER and Link Quality lights illuminate green.
- Check if the Link Quality light stays green. If not, place the wifi booster closer to the B-box.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the internet box is located.
- Press the power button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box with the wifi booster:
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now lights up white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The Wi-Fi and power lights are now blue.
- You can now pull out the Wi-Fi booster and place it in a central location between the Internet Box and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi booster closer to the Internet Box for better reception.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the Internet Box+ is located.
- Press the POWER button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box+ with the Wi-Fi Booster+ :
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now blinks white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The POWER light is now blue. This can take a few minutes.
- You can now pull out the Wi-Fi Booster+ and place it in a central location between the Internet Box+ and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet, be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi Booster+ closer to the Internet Box+ for better reception.
Where can I find the technical specifications of my Wi-Fi booster?
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B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications of the Wi-Fi Booster+.
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster+:
LAN:
Wi-Fi:
USB: No
How do I install my modem?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to share your wifi.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above
to see how to share your wifi.
How do I change the name and/or the password of my Wi-Fi network (SSID)?
- B-Box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
Note: this can only be done on a device that is connected to your Wi-Fi network.
- If you'd like a visual guide, visit our wizard!
- Go to http://192.168.1.1.
- Log in with the user and password indicated on the sticker on the back of your modem.
- Then click the cogwheel next to Wi-Fi 5 Ghz or Wi-Fi 2.4 GHz.
- Modify the name and/or password of your Wi-Fi network (SSID) and press ok. Choose a secure password, and preferably save it in a digital password manager (e.g. Bitwarden or LastPass). Note: devices that were already connected to your Wi-Fi will need to be reconnected with this new data.
Can I get wifi extenders or wifi boosters through Mobile Vikings?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉