Skip navigation
Mobile Vikings
My Viking
Viking illustratie

All About Visual Voicemail

Click, choose, and listen quickly - with visual voicemail!

Topics on this page
What is visual voicemail?Activate and deactivateAvailabilityHow much does it cost?FAQ

All your voicemail messages in one convenient inbox

With visual voicemail, you get a clear overview of your voicemail messages in a visual inbox on your phone - just like your email inbox.

  • Choose which message to play first, without calling 1933

  • Get a notification for every new message

  • See the sender’s name, date, and time for each voicemail

  • Easily delete, save, or forward messages

  • Turn it on or off via your phone settings, or call 1933 (for iPhones)

  • Messages remain accessible via 1933, but notifications are managed through your phone’s app

Activating and deactivating visual voicemail

Activating visual voicemail

You don't need to do anything to activate visual voicemail. It’s automatically available on all Android and iOS devices.

If you’re unable to play and/or delete your first visual voicemail message, we recommend restarting your phone. Still not working? Be sure to contact the wise Vikings at our helpdesk using the button below.

Deactivating visual voicemail

  • For Android, you can easily deactivate visual voicemail through the voicemail settings in your phone app.

  • For iPhone, call 1933 and follow the steps in the menu to deactivate your visual voicemail.

Do I have visual voicemail on my phone?

iOS

All phones with iOS 18 or higher.

Samsung

All phones that receive Samsung updates and have installed the latest One UI 6.1.1 update, which is being rolled out throughout 2024.

Other Android phones

All phones that use the ‘Google Phone app’ (non-custom builds), receive Google Phone updates via the Google Play Store, and have installed the latest Google Phone update.

Huawei

Only possible if you have access to the Google Play Store (such as on the Huawei P30 or older). Newer models without the Play Store do not support visual voicemail.

Does it come with a price tag?

Visual voicemail messages use data: either Wi-Fi or mobile data. For a message of 30 seconds, that’s just 28.35 KB, or (brace yourself) 0.02835 MB. So yes, it uses very little data.

If you don’t have Wi-Fi and your mobile data bundle has been used, a small out-of-bundle cost of € 0.10/MB applies for subscriptions. If your out-of-bundle limit is set to € 0, you won’t be able to listen to visual voicemail in that case.

For prepaid cards, the cost is simply deducted from your available credit.

Frequently asked questions