You’ll always receive new equipment when moving, so you’re instantly online at your new place with the latest gear.
Once your internet’s up and running at your new address, just return your old hardware within two weeks. Download your return label in your My Viking-account and send back the modem and Wi-Fi booster(s) free of charge via bpost.
Can’t find the label? Reach out to our helpdesk. If you don’t return the hardware, extra charges will be applied.
I’m moving
Moving is hectic enough already. Luckily, your internet is easily sorted. Just a few clicks and you’re back online at your new place.
6 simple steps to move your Mobile Vikings internet
Buying new furniture, picking an energy provider, packing boxes… you’ve got enough on your plate! We’ll make sure your internet at home is sorted in no time.
What should I do with my modem and Wi-Fi booster(s)?
Is there a transition period for my subscription?
When informing us of your move through your My Viking account, you have two options to cancel the subscription at your current address.
Terminate your current subscription automatically
This happens automatically from the moment the internet connection is active at your new address. You don't have to do anything yourself.
Your two subscriptions are linked to each other, so you don't end up paying double for your internet.
You will receive a pro rata invoice for your old subscription.
Cancel your current subscription yourself
You terminate your subscription whenever you want. As long as you don’t cancel your subscription, you keep paying for it.
You can let both subscriptions overlap, this allows you to have an active internet connection at both addresses.
During the bridging period, you will receive a double invoice. For the last month of your current subscription, you will receive a pro rata invoice.
How do I know if Fiber is available at my new address?
When you report your move, we check the connection at your new address.
Is Fiber available?
Great! You’ll soon enjoy super fast, ultra-stable internet. Be sure to check our Fiber offer.
Is Fiber not available yet?
No worries. You’ll get a free upgrade the moment it becomes available. Meanwhile, you can already enjoy our unlimited fast internet. ;-)