Claim your Viking Points

This means that you will not receive Viking Points for that purchase or booking. Possible reasons for this include:

• The purchase did not meet the conditions. Most Viking Deals have their own specific conditions. For example, they are often not combinable with other discounts, or you may not place an order using a business account, etc. You can find the conditions for each Viking Deal on our Viking Deals page.

• Your purchase or booking has been cancelled or (partially) returned. When you cancel or (partially) return an order or booking, the original purchase or booking is voided. This also applies to an order or booking that is (partially) refunded.

In such cases, we no longer receive any commission, so no Viking Points can be passed on to you.

If none of these possible reasons apply and you are sure you should have received the Viking Points, please contact our helpdesk.

If you didn’t make your purchase through Viking Deals, unfortunately, we can’t award you any Viking Points. We only receive a reward from the partner if you have activated the deal correctly. Install the browser plugin so you never miss a deal again.

Reserved Viking Points are Viking Points that are (temporarily) unavailable because they are being used for a transaction, such as a top-up or the payment of your invoice or payment invitation.

When you use Viking Points for a payment, the points are reserved until the transaction is completed - usually within a few minutes. If your top-up fails or you don't complete it, the reservation might take a bit longer, and your Viking Points can remain reserved for up to 24 hours. But no worries: you won’t lose them.

Do you have a subscription and see reserved Viking Points? Then they will automatically be used as a discount on your next invoice or payment invitation.