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Claim your Viking Points

Didn't receive Viking Points after your purchase through Viking Deals? Submit a claim!

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When to useHow does it work?Claim rejectedFAQ

Where are my Viking Points?

No confirmation email or Viking Points after 72 hours? Check your My Viking account to see if your purchase has been registered. If your purchase isn’t listed in your Viking Points overview either, you can easily submit a claim.

How do I submit a claim?

  1. 1

    Go to ‘Viking Points’ in your My Viking account and click on ‘Didn’t receive Viking Points?

  2. 2

    Select the partner for which you want to submit a claim.

  3. 3

    Select the date of your purchase.

    Can’t select your purchase date? Then you probably made a mistake during the Viking Deal process. But no worries, mistakes happen! ;-) You can bypass this once by selecting the checkbox “show all dates” at the bottom of the calendar.

  4. 4

    Fill in the following details from your purchase:

    a) Order number

    b) Invoice

    c) Category

    d) Amount excl. VAT

  5. 5

    Click ‘confirm’ and your claim will be submitted!

Depending on the partner, it typically takes 6 to 12 weeks to process your claim. This also accounts for possible return periods.

Why was my claim rejected?

Frequently asked questions

This means that you will not receive Viking Points for that purchase or booking. Possible reasons for this include:

  • The purchase did not meet the conditions. Most Viking Deals have their own specific conditions. For example, they are often not combinable with other discounts, or you may not place an order using a business account, etc. You can find the conditions for each Viking Deal on our Viking Deals page.

  • Your purchase or booking has been cancelled or (partially) returned. When you cancel or (partially) return an order or booking, the original purchase or booking is voided. This also applies to an order or booking that is (partially) refunded.

In such cases, we no longer receive any commission, so no Viking Points can be passed on to you.

If none of these possible reasons apply and you are sure you should have received the Viking Points, please contact our helpdesk.

Claim your unreceived Viking Points - Mobile Vikings