B-box 3
My Wi-Fi booster isn’t working
Unstable Wi-Fi? Your booster might be the reason. We're here to help!
What type of modem do you have?
To give you the correct step-by-step guide, we first need to know which modem you’re using. Check the photos below to identify the model installed in your home.
Internet Box
Internet Box+
Fix your booster!
- 1
Restart your Wi-Fi booster by pressing the power button to turn off the device.
- 2
Wait 10 seconds and press it again. Is the power light not on? Check if the Wi-Fi booster is properly plugged into the power outlet.
- 3
Check the switch on the back of the Wi-Fi booster, it should be set to AUTO. Do you have a device connected to your modem via an Ethernet cable? Then set the switch to Access Point.
- 4
Synchronize the Wi-Fi booster with your modem:
a) Press the WPS button on your modem for 2 seconds.
b) Within 2 minutes, press the WPS button on your Wi-Fi booster.
- 5
Check if the LED lights on your Wi-Fi booster are on.
Is the problem still not solved? Then we suggest you reset your Wi-Fi booster. Follow the steps below:
- 6
Press and hold the small button on the back of your Wi-Fi booster for at least 10 seconds using a pen or paperclip (avoid pencils or toothpicks).
- 7
Release when all LED lights except ‘Power’ and ‘WPS’ go off. The WPS light will turn off a few seconds later.
- 8
Unplug your Wi-Fi booster from the power outlet.
- 9
Your Wi-Fi booster has now been reset. Plug it back into the outlet.
Still having trouble after following these steps? Get in touch with our helpdesk, we’ll be happy to assist you further.