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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • How long will my calling credit and bundle including the free advantages be valid?

    1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am.

    We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.

    And my remaining calling credit?
    If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.

    What happens after a month?
    If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply. 

  • I can’t send SMSs. What should I do?

    1. First of all, check whether you still have service.
    2. After that, check your calling credit if you have a prepaid SIM card.
    3. Reboot your device. This often resolves the problem.
    4. Check the SMS center:

    • iPhone users to this by dialing*5005*7672*+32456002000# and tapping the call button.
    • Do you have another device? Then go to your SMS settings and fill in +32456002000 under SMS center.

    Reboot your device after this and try sending an SMS to your self. If that doesn't work, contact the helpdesk.

    5. Are you abroad? Try switching operators manually in your settings to see whether that solves it. Does the issue persist after going through these steps? Call our helpdesk at 1976 or send us a message.

    Did you choose the Only Data price plan? In that case, you'll be able to receive text messages but not send them. Of course, you can send messages through WhatsApp, Messenger, ... using mobile data. 
  • What is tethering/personal hotspot and how can I configure this?

    Tethering/personal hotspot allows you to share the mobile internet connection on your smartphone with one or more different devices. This is usually via WiFi: your device is visible as a possible WiFi-network to connect with. You can also set it up using a USB data cable or Bluetooth.

    If your device has this function and you enter the required setting (this is different for each device - check the manual of your device), you will be able to tether.

    Our settings guides show how to set up your personal hotspot for most devices. 

    Do you have an iPhone or iPad, and get a message telling you to contact Carrier to activate your hotspot? Follow the steps below:

    • Go to 'Settings' and select 'Mobile Network'.
    • Go to 'Mobile data network' and scroll down for the option 'personal hotspot'.
    • Enter the correct APN data:, web, and web
    • Also see LTE settings? Fill in the same APN data:, web, and web
    • Then restart your device to save the settings. Your hotspot will now be available and you can share your mobile Internet with other devices.
  • How do I request a SIM card with a new phone number?

    By choosing a new number when you order your SIM card. First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Then, check that you want a new number and follow the steps to finish your order. 

  • How can I block my SIM card and phone?

    Has your phone been lost or stolen? You can request a new SIM card and block the old one via My Viking. You can also block your device. To do so, you need its IMEI-number which you can find on your invoice or its packaging. 

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