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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • How do I activate my SIM card?
    1. Visit www.mobilevikings.be/en/activation.
    2. Enter the last four digits of your Mobile Vikings SIM card number.
      simkaart.png
    3. That's it!
      - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
      - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.
    Make sure you're logged in with the right e-mail address.
    Did you enter the right digits and still got an error message? Call our helpdesk at 1976 or send us a message.
  • I didn't receive my SIM card. What do I do?
    SIM card with number transfer
    SIM card with new number
    Check if the address you provided is correct. Also verify if your name is clearly stated on your letterbox. If your address is correct, please send an email to the customer care team and we will send you a new SIM card. The first SIM card we sent you, probably got lost in the mail.
    If you ordered a new SIM card (without number transfer) or a data-only SIM card, check your account to see if the registration fee has already been paid. As soon as the € 15 registration fee has been paid, the SIM card will automatically be shipped. If you chose a SIM card with a subscription, the fee is paid during the activation.
  • Where do I find the PIN and PUK code of my SIM card?
    You can find the link to the PUK code in your SIM card settings.

    The default PIN code of your SIM card is 1111.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • My SIM card is lost or stolen. What now?

    TL;DR
    In that case, you can block your current SIM card and request a new one. To do so, go to your SIM settings. You can also block your device here.

    Extra info
    If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

  • When do I get my replacement SIM card?

    TL;DR
    within 1-3 business days, 5 tops.

    More info
    In 2018 we shipped new SIM cards to almost all Vikings. In the meantime, all Vikings have been transferred - no more replacement SIM cards needed! Of course, you can still order a new SIM card if yours has been stolen or lost. We send out our SIM cards with bpost, so delivery takes 3-5 business days.

Contact us

Quickest response
Submit a request
or send a mail to info@mobilevikings.be
We will answer within 1 day.
FAQ