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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • My Mobile Vikings SIM card has just been activated. What do I need to know?
    I have a prepaid SIM card
    I have a subscription
    Welcome aboard! Once your SIM card is active, you can start using it right away. No internet yet? Follow our settings guide to set up your phone. Below, you'll find a series of frequently asked questions by Vikings who've just joined Mobile Vikings.

    How can I check my data usage?
    I don't have any mobile internet. What do I do?
    What can I use the Viking app for?
    How can I configure and check my voicemail?
    How to top up a prepaid SIM card?
    What are Viking Points and how can I earn them?

    Do you have a question that isn't included in this list? Please use the search option above, or contact our helpdesk. You can call us for free using the number 1976 or send us a message.
    Welcome aboard! Once your SIM card is active, you can start using it right away. No internet yet? Follow our settings guide to set up your phone. Below, you'll find a series of frequently asked questions by Vikings who've just joined Mobile Vikings.

    How can I check my data usage?
    I don't have any mobile internet. What do I do?
    What can I use the Viking app for?
    How can I configure and check my voicemail?
    What are Viking Points and how can I earn them?
    How do I pay my invoices?
    My SIM card has only just been activated. Why did I already receive an invoice or payment invitation?

    Do you have a question that isn't included in this list? Please use the search option above, or contact our helpdesk. You can call us for free using the number 1976 or send us a message.
  • Why can’t I use mobile data outside the EU?

    With Mobile Vikings you can’t use mobile data outside the EU to avoid unexpectedly high costs. This will avoid you, as a Viking, to unexpectedly receive a huge invoice/payment invitation for your subscription, or to instantly use all of your calling credit unaware.

    Why? Well, outside the EU you surf mobile at € 13/MB, which means you’ll instantly reach your maximum amount out of your subscription bundle (by default this is set at € 60). To illustrate: you can barely use 5 MB with this. Simply opening your Facebook app, for example, is enough to get you there. And if this happens, you’ll not only be unpleasantly surprised upon receiving your next invoice/payment invitation, you won’t be able to surf, make/receive calls or send/receive texts either. You see, when you reach your maximum out-of-bundle amount, we're obliged to stop all your services. With a prepaid SIM card you use your calling credit to surf mobile outside the EU, and that too will exhaust instantly.

    Quite an unpleasant experience, which we’ll prevent once and for all from happening by taking this measure. 

    Outside the EU you will be able to make/receive calls, and send/receive texts. You’ll find the prices for this in detail on our roaming page.

    In order to be able to surf mobile, we recommend you use wi-fi as much as possible, or use a local SIM card. You’ll usually find those at airports.

  • International flights/waters are non-EU rates

    When you're traveling, either by boat in international waters or in an airplane, you can assume your device will no longer connect to a ground antenna. Instead, it will connect to a satellite, which will significantly increase cost. So note: it's fair to assume your device will connect to a satellite as soon as your feet leave the ground.

    Want to have an idea about those costs? Then head over to the calculator on our roaming page and select "From Satellite connection" and the country you would be calling.

    Outside of the EU you won't be able to surf to avoid unexpectedly high costs. It's not possible to enable this again. In order to be able to surf mobile, we recommend you use wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports.

  • Where do I find the PIN and PUK code of my SIM card?
    You can find the link to the PUK code in your SIM card settings.

    That page also has de standard PIN of your SIM card.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • What is tethering/personal hotspot and how can I configure this?

    TL;DR
    Tethering/personal hotspot allows you to share the mobile internet connection on your smartphone with one or more different devices. This is usually via WiFi: your device is visible as a possible WiFi-network to connect with. You can also set it up using a USB data cable or Bluetooth.

    Context
    If your device has this function and you enter the required setting (this is different for each device - check the manual of your device), you will be able to tether.

    Our settings guides show how to set up your personal hotspot for most devices. 

    Do you have an iPhone or iPad, and get a message telling you to contact Carrier to activate your hotspot? Follow the steps below:

    • Go to 'Settings' and select 'Mobile Network'.
    • Go to 'Mobile data network' and scroll down for the option 'personal hotspot'.
    • Enter the correct APN data: web.be, web and web
    • Also see LTE settings? Fill in the same APN data: web.be, web and web
    • Then restart your device to save the settings. Your hotspot will now be available and you can share your mobile Internet with other devices.

Contact us

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Submit a request
or send a mail to info@mobilevikings.be
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