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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • How do the online Viking Deals work?

    TL;DR: You shop online with our Viking Deal partners, earning back up to 15 % of your purchase in Viking Points. 1 Viking Point = € 1 = savings on your next invoice/payment invitation or top-up.

    How does it work?
    How many Viking Points do I get?
    When do I get my Viking Points?
    What if something went wrong? 

    How does it work?

    • Via the Viking Deal page on the Mobile Vikings website or in the Viking App.

      This page shows an up-to-date overview of all current partnerships. To activate a Viking Deal, you visit our partner via the red button.
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      Important to know:
      • You have to be logged in to your Mobile Vikings account.
      • The Viking Deal won't be activated if you surf incognito or have an active adblocker
      • There's no limit to the amount of Viking Points you can earn with the Viking Deals, as long as you have an active Mobile Vikings SIM card.
      • Compare prices? Do it before you shop! If you were to open a new tab or a different browser while you are shopping, our cookie will be overwritten with that of the new website. The partner will no longer know you're a Viking, and you won't get Viking Points. :(
    • Via the Viking Deals plug-in.

      Never want to miss a Viking Deal? Our plug-in notifies you when you're browsing one of our partners' webshops, so you'll never miss another Viking Deal again. You simply click the notification to enable the Viking Deal, and you'll earn Viking Points on your purchase.

      The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free it for Chrome and Firefox.

    How much Viking Points do I get?

    The amount of Viking Points you'll earn depends on the Viking Deal, and is always mentioned on the specific partner's page. If it's a percentage of your purchase amount, this is always calculated based on your purchase total excluding VAT, service costs, and shipping costs. You will not get any Viking Points if you buy a voucher or a gift card.

    When do I get my Viking Points?

    You'll get a confirmation of your purchase or booking within 24 hours. At this point, you'll see the points on hold in your Viking Points overview. They'll stay on hold until the purchase or booking has been handled. 

    • For a purchase, you'll receive your Viking Points after the exchange period has passed, usually about a month.
    • For a booking, you'll receive your Viking Points about 8 to 12 weeks after your actual stay. 

    What if something went wrong?

    Have you been waiting very long, or were your Viking Points not put on hold? Submit your purchase/reservation through our claim form.

  • What can I use the My Viking app for?

    With the My Viking app, your life as a Mobile Viking will become a lot easier. This is what you can do with it:

    • Check your balance and usage
    • Top up your SIM card or renew your subscription
    • Use Viking Deals and save on your phone bill
    • Switch to a different rate plan
    • Check and manage your Viking Points
    • Search our FAQ if you have questions
    • Contact the helpdesk

    To use the Mobile Vikings app, the only thing you need is a Mobile Vikings account.
    Download it here:

    iOS: iOS 10.
    Android: Android 5.0.0

  • Prepaid identification: How do I identify myself for my prepaid SIM card?

    You can identify yourself by doing your next payment with Bancontact. The law dictates this identification has to be repeated within 18 months following this first identification.

    If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

    To check the status of your identification, go to your account.

  • Where do I find the PIN and PUK code of my SIM card?
    You can find the link to the PUK code in your SIM card settings.

    The default PIN code of your SIM card is 1111.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • I have a new credit card/bank account number. How do I change my payment method?

    You will have to set up a new payment method. To do so, go to your payment settings

    After logging in, go to 'account'. Next, choose 'payment methods'. Here, click the red button 'add a new payment method' to create the new payment method. Next, choose 'change' next to your number to link the new payment method to your SIM card. Afterward, you can delete the old method.

    It’s much better to do this too early, rather than too late! The approval for your new bank instructions can take up to 10 working days to be processed.

Contact us

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