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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • What is a data-only SIM card?

    A data-only SIM card is a SIM card which can only be used to connect to the mobile data network. Only mobile Internet, that is. You won’t be able to make calls or text with a data-only SIM card. A data-only SIM card can be topped up for € 12, which will give you 2GB mobile data for a month of surfing the Belgian network carefree.

    We don't sell data-only SIM cards anymore. A data-only SIM card cannot be used abroad. 
  • Can I switch my data-only SIM card to a regular SIM card (calling, texting and mobile data) or vice versa?

    TL;DR
    No, you'll need to order the type of SIM card you want.

    Info
    To order that SIM card, go to My SIM cards in your account. Then click Add new SIM. You can order the type of SIM card you want on that page.

  • How do I cancel my subscription?
    Cancel number
    Switch providers
    Stay at Mobile Vikings
    Would you like to cancel your number all the way? Then contact our helpdesk.
    Prefer to switch to another provider? Your new provider will take care of your number transfer and cancel your subscription with Mobile Vikings. Mind you: this transfer cannot be done if you have an outstanding balance for your subscription.
    Would you like to switch to a prepaid SIM card? You'll find everything here.
  • Can I listen to my voicemail in another country, and, if so, how much does it cost?

    To listen to your voicemail while in another country, call 0032486191996 or 0032456191933. You will need your PIN code for your SIM card. Forgot your PIN code? No problem: the option menu for your voicemail provides you with the option to send the code to you in a text message.

    If you are within the European Union, you can call your voicemail for free. Outside of the EU, you pay the local rate for an outgoing call. You can view the rates on our roaming page.

  • My hotspot is no longer working. What should I do?

    Yes, it’s possible your hotspot no longer works. To solve this, you need to manually set it up, using the data below:

    APN: web.be

    Username: web

    Password: web

Contact us

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Submit a request
or send a mail to info@mobilevikings.be
We will answer within 1 day.
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