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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • There are too many texts/calls in my usage. How come?

    The usage in your Mobile Vikings account is a direct view of what's been registered on the network. We also show failed instances: if you send a text message, and it doesn't arrive, it will still show in your usage. The same happens with calls. Not to worry: even though this is visible in your usage, such texts and calls aren't charged. 

  • I can’t use mobile data outside the EU. What if I do want to do this?

    Via Mobile Vikings it’s not possible to use mobile data outside the EU. We are unable to make exceptions to this. Outside the EU we therefore strongly recommend you use a local SIM card. You’ll usually find those at airports. You can of course still make/receive calls or send/receive texts outside the EU. Detailed prices for specific countries are available on our roaming page.

  • Where do I find the PIN and PUK code of my SIM card?
    You can find the link to the PUK code in your SIM card settings.

    The default PIN code of your SIM card is 1111.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • How does the Unlimited subscription work?

    With the Unlimited subscription you surf, call and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers. In the Unlimited subscription the download speed in Belgium is lowered to 512 kbps when you’ve used 20 GB. This easily allows for email, or WhatsApp for example. As soon as you’re bundle’s renewed, you’ll surf at top speed again. If you want, in your account you can renew your bundle earlier. This will then be shown on your next invoice/payment invitation.

    What about abroad?

    Up to a usage of 14 GB there, there will be no extra costs. If you use more data, every MB used in the EU will be charged at € 0,0053/MB. You’ll do outgoing calls in the EU just like when you’re in Belgium.

    Outside of the EU, the normal roaming rates apply, and you can’t use your Unlimited data bundle of calling minutes bundle.

  • How many times can I change the price plan of my subscription?

    You can choose a new price plan twice a month at maximum.

Contact us

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