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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • What is tethering/personal hotspot and how can I configure this?

    Tethering/personal hotspot allows you to share the mobile internet connection on your smartphone with one or more different devices. This is usually via WiFi: your device is visible as a possible WiFi-network to connect with. You can also set it up using a USB data cable or Bluetooth.

    If your device has this function and you enter the required setting (this is different for each device - check the manual of your device), you will be able to tether.

    Our settings guides show how to set up your personal hotspot for most devices. 

    Do you have an iPhone or iPad, and get a message telling you to contact Carrier to activate your hotspot? Follow the steps below:

    • Go to 'Settings' and select 'Mobile Network'.
    • Go to 'Mobile data network' and scroll down for the option 'personal hotspot'.
    • Enter the correct APN data: web.be, web, and web
    • Also see LTE settings? Fill in the same APN data: web.be, web, and web
    • Then restart your device to save the settings. Your hotspot will now be available and you can share your mobile Internet with other devices.
  • Where do I find the PIN and PUK code of my SIM card?
    In 'My Viking'. The default PIN code of your SIM card is 1111.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • Can I also surf or call unlimited abroad?

    You can. Up to 14 GB there are no additional costs for the EU.

    Your usage within Belgium isn't included in this 14 GB: only what you use outside of Belgium is. If you use more, every MB used in the EU will be charged at € 0,004/MB. If you use over 20 GB during your bundle period, both within Belgium and abroad, you'll be able to continue surfing at a reduced speed of 512 kbps.

    Outside the EU, the
    normal roaming rates apply, and you can’t use your Unlimited data bundle.

  • What can I do when my data roaming doesn't work?
    First of all, check whether the mobile internet settings are still correct. You can double-check using our settings guides.

    If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

    • Restart your device several times as soon as you arrive abroad.
    • Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
    • Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.
    • Settings ok, tried a different network, and still no internet? Try editing an existing access point or creating a new one using the settings below:

      • apn: internet.proximus.be
      • MCC: 206
      • MNC: 01

      *You can't edit this on an iPhone

    Are you outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. It's not possible to enable this again. In order to be able to surf using mobile internet, we recommend you use wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports.
  • How can I get in contact with Mobile Vikings?

    Want to know how to get in contact with Mobile Vikings?

    1. Go to our Help & Support and use the search function.
    2. Give us a call during workdays from 8h30 until 17h on 0456 19 19 76, or 1976 free of charge if you're a Viking.
    3. Chat to us live on the website during office hours.
    4. Ask us directly via Facebook (Messenger) or Twitter.
    5. Send us a message via WhatsApp. Please note: you can't call this number.
    6. Mail your question to info@mobilevikings.com or fill out our form.

    Mobile Vikings is situated in Hasselt. Our info:

    Mobile Vikings
    Kempische Steenweg 309/1
    3500 Hasselt

    Phone: +32 78 353 033
    e-mail: info@mobilevikings.be

    Attention: Because of the Coronacrisis, our colleagues are working from home. You can't visit us in our offices at the moment!

     

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