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Going abroad?

Here’s what you need to know

When you go abroad, you'll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle.
Choose your type of SIM card below to get all the details. Please note the Viking advantage is only valid in Belgium.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • What can I do when my data roaming doesn't work?

    If you cannot connect to the local mobile Internet immediately, go over this checklist before you do anything else.

    • Restart your device several times as soon as you arrive abroad.
    • Try to establish the connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
    • Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

    Check whether the settings of mobile Internet are still correct. You can double check on this page.

  • How do I set up the mobile Internet?

    Trouble with your mobile internet, 4G, or with surfing abroad? Follow the steps below to solve your issue.

    Active bundle

    Do you still have enough mobile data in your bundle?

    APN settings

    It’s very important that you configure these settings correctly. In most cases, this solves the problem.

    Go to our configuration wizard and look for your device.

    Can’t find your device in the list? Then choose a similar device, the settings are often very similar.
    If you have an Android device, pretty much any Android phone will have more or less the same settings. But just to be sure, you’ll find the settings below:

    • Name = Mobile Vikings
    • APN = web.be
    • Username = web
    • Password = web
    • Proxy = [leave blank]
    • Port = [leave blank]
    • APN-type = default,supl
    • Authentication / verification type = PAP


    Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should work.

    Abroad / Roaming

    • Check your APN settings (see above)
    • Choose another available operator
    • Switch between 3G/4G/LTE


    Try this out in your device’s settings:

    • Apple: Settings > Mobile data > select "Enable 4G".
    • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.


    More info about roaming

    Different device

    • Try out your SIM card in another device?
  • How do I activate the automatic top-up service?

    TL;DR
    To activate the automatic top-up service, go to this link, or follow the steps below:

    More info
    Select 'Settings' and click on 'Payment settings'. You can now select an existing payment method or configure a new one. If you want to add a new payment method, select VISA, MasterCard or direct debit.

    • If you choose VISA/MasterCard, a payment of € 0.01 will be made to activate your payment method. You will be referred to Ingenico Payment Services for this purpose. As soon as the payment has been made, your payment method will be activated. The € 0.01 will be returned to your SIM card afterwards as calling credit.
    • If you select direct debit, you will have to complete a mandate which we’ll send to your bank. It can take up to 10 working days before the bank authorizes this mandate.

    If your payment method has been activated, your SIM card will either be topped up automatically or by sending a text message (by sending the message SIM TOPUP to 1984).

    Please note:

    • The auto top-up always tops up the preselected amount and Focus. You can always change this yourself in your payment methods menu.
    • A payment method cannot be used to pay the € 15 registration fee for a new SIM card.
    • The first top-up has to be done manually (via Bancontact, MasterCard, VISA or bank transfer). After that, your SIM card will be fully activated and ready to use the payment method (for any subsequent top-ups).
  • I can’t send SMSs. What should I do?

    It’s highly likely there’s something wrong with your SMS centre, so you need to check.

    There are 2 possible numbers: +32486000005 or +32456002000. If one doesn't work, just try the other.

    iPhone users can set the SMS centre by entering the code *5005*7672*+32486000005# or *5005*7672*+32456002000# and pressing the call button.

    For all other operating systems, users can enter the number of the SMS centre in the settings of their device (usually in the settings of your text app).

    Afterwards, reboot your device and try sending an SMS to yourself. If that doesn’t work, do let us know.

  • How does a number transfer work?

    1) Go to our start page and select ‘Request a SIM card’ in the menu.

    2) Select the option “I want to keep my current mobile number” in step 3, and follow the rest of the steps. (by the way, transferring your number is completely free of charge).

     

    When your registration is complete, you will receive an email to confirm your request. Your brand-new SIM card will be sent to you by regular mail (and is expected to be dropped in your letterbox within 5 working days). Go to http://www.mobilevikings.be/activation, follow the steps, and enter the last 4 digits of your new SIM card. The number transfer will be completed within a couple of hours, to a maximum of 3 working days.

    During the number transfer your number will remain active on the network of your current provider. Keep our SIM card at hand after sending your activation text. As soon as the signal of your current SIM card drops, place the Mobile Vikings SIM card in your device.

    We also take care of the contract with your former mobile operator, you don't have to do anything for that.

     

Contact us

Quickest response
Submit a request
or send a mail to info@mobilevikings.be
We will answer within 1 day.
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