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Going abroad?

Here’s what you need to know

When you go abroad, you'll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle.
Choose your type of SIM card below to get all the details. Please note the Viking advantage is only valid in Belgium.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • What do I have to do when I can't connect to the network?
    • Check if your SIM card has sufficient calling credit or mobile data left. You can do so on the website. Go to "My SIM cards" and click the SIM card to view more info. Or check via the Viking App. Out of data? For a prepaid SIM card topping it up is the best way to go. For a subscription you might consider switching to a higher price plan, which will include a larger data bundle.
    • Check if your mobile internet settings are still correct. Probably best to use our configuration wizard.

    If, after all this, your mobile internet still doesn't work, please contact our helpdesk to have your issue checked out.

  • Where do I find the PIN and PUK code of my SIM card?
    You can find the link to the PUK code here

    That page also has de standard PIN of your SIM card.

    If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

  • How do I unsubscribe from the paying premium services offered by third parties?

    TL;DR
    To unsubscribe from such a text service, send the message STOP to the text number in question.

    Extra info
    Premium services are usually linked to special phone numbers starting with 090 or 070. A premium text service has a shorter number consisting of 4 or 5 digits. Having trouble unsubscribing? Let us know via info@mobilevikings.com, we’ll help you from there.


    Special numbers

    - 090x (calls to all 090x services)

    - 0905 (games, contests, logos, ringtones, leisure products/services,...)

    - 09051 (TV games)

    - 0906, 0907 (adult content)

    - international special numbers

    Text services

    - 2xxx (other)

    - 3xxx (other)

    - 4xxx (public and commercial services)

    - 5xxx (ringtones, logos and games)

    - 6xxx (ringtones, logos and games)

    - 61xx (TV games)

    - 7xxx (adult content)

    - 8xxx (free services)

    - 9xxx (contract services)

  • How do I cancel my subscription?
    Cancel number
    Switch providers
    Stay at Mobile Vikings
    Would you like to cancel your number all the way? Then contact our helpdesk.
    Prefer to switch to another provider? Your new provider will take care of your number transfer and cancel your subscription with Mobile Vikings. Mind you: this transfer cannot be done if you have an outstanding balance for your subscription.
    Would you like to switch to a prepaid SIM card? You'll find everything here.
  • When do I get my replacement SIM card?

    TL;DR
    Between August and December

    More info
    In July, we start shipping SIM cards to almost all Vikings. You'll get yours between August and December. The most important thing you need to know, is that you don't have to worry at all if you haven't received your replacement SIM card yet. Everything will still work as usual.

    We won't ship all SIM cards at the same time, so that's why it could take a while and that's why we can't give you a specific date. Remember: don't worry, you'll get yours no matter what. You'll receive an email when your replacement SIM card will have been shipped.

    If you ordered a regular replacement SIM card because yours was lost or stolen, then it'll get shipped within 1-3 (max 5) business days, of course. 

  • More frequently asked questions
Closed

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Monday till Friday 08:30 - 12:00 & 12:30 - 20:00
Weekends 10:00 - 20:00
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Monday till Friday 08:30 - 12:00 & 12:30 - 17:00

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