Hey Viking. Going on a holiday soon? When abroad, don't forget to check your settings for mobile internet and our tips&tricks!
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Going abroad?

Here’s what you need to know

When you go abroad, you'll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle.
Choose your type of SIM card below to get all the details. Please note the Viking advantage is only valid in Belgium.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • What do I have to do when I can't connect to the mobile Internet?

    Don't panic, and reboot your phone. It's not a magical cure-all, but definitely a magical cure-almost-everyting :-)

    Still no internet? Better check your APN-settings:


    If that doesn't do the trick, check if you have enough calling credit or free mobile data remaining on your SIM card. You can check your active bundles here.

  • How can I get my phone to ring longer?

    You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

    To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32486191996**30# and press 'call';

    To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32486191996**25# and press 'call'; etc.

    This call is free of charge in the EU. Outside of the EU, it will be charged at the rate of a normal call in that country.

    ( * ) means that you have to enter two asterisks for some devices.

  • Wat moet ik doen als ik geen verbinding kan maken met het netwerk?
    • Herstart je toestel volledig en/of haal je simkaart er even uit. Na een herstart moet je toestel telkens opnieuw verbinding maken met het netwerk.
    • Ga naar de instellingen van je toestel en selecteer manueel het netwerk van Telenet Group NV onder de noemer "Base" of "Mobile Vikings".
    • Test je simkaart even uit in een ander toestel om na te gaan of het probleem zich herhaalt. Hiermee kun je uitsluiten of het probleem gerelateerd is aan de simkaart of aan de software van je toestel.
  • I already had a subscription before 10/7/2017. Why didn't I receive any extra mobile data this month?

    You get 5 megabytes for every unused calling minute in your previous bundle. So you won't get any extra data if you don't have any calling minutes left. Of course, you can go online using your regular data bundle. Do you feel like you should have received additional data? Then please contact our helpdesk.

    Watch out: this advantage only applies to subscriptions that were contracted before 10/7/2017.

  • I can’t send SMSs. What should I do?

    It’s highly likely there’s something wrong with your SMS centre, so you need to check.

    There are 2 possible numbers: +32486000005 or +32456002000. If one doesn't work, just try the other.

    iPhone users can set the SMS centre by entering the code *5005*7672*+32486000005# or *5005*7672*+32456002000# and pressing the call button.

    For all other operating systems, users can enter the number of the SMS centre in the settings of their device (usually in the settings of your text app).

    Afterwards, reboot your device and try sending an SMS to yourself. If that doesn’t work, do let us know.

  • More frequently asked questions

Write us

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Weekends 10:00 - 22:00
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Monday till Friday 08:30 - 12:00 & 12:30 - 17:00


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