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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply. Please note that the rules are different for our Unlimited subscription.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • How do I change my price plan?

    You can change the price plan for your subscription at any time. You can find the subscription formulas at “Subscriptions”. You change your price plan via the website, or in the My Viking app.

    Want to select another price plan? If so, your current bundle will continue until expiration. You can decide to switch immediately, or when your current bundles expire.

    If you have a prepaid SIM card, you can choose a new price plan each time you top up your SIM card. Keep in mind that if you choose the Only Data price plan your remaining calling credit will expire. 

  • When do I receive my invoice?

    You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.

    To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.

    If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...

  • How to top up a prepaid SIM card?

    Your SIM card can be topped up via your account by clicking on the red button 'Top up SIM card' (displayed at the top of each page) or via 'Top-up' in the My Viking app. Use one of the following methods to top-up:

    • Bancontact
    • Payconic by Bancontact App
    • Mastercard or Visa
    • Text: send a text with the message "SIM TOPUP" to 1984. Before you can do so, you must set up a payment method.
    • Automatic top-up: top-up your SIM card automatically when the calling credit drops below a certain amount. Before you can do so, you must set up a payment method.
    • Viking Points: top up your SIM card with Viking Points. 1 Viking Point equals € 1. 
    • Paypal: you can create a PayPal account via the Paypal website.

    Using these payment methods the calling credit will be on your SIM card almost instantly.

    • Bank transfer: this takes up to 5 working days to be processed. Make sure to always use the correct structured notification, so that your payment is linked to the correct SIM card. You can get the correct notification when you select 'bank transfer' as your payment method. 

    Tip: if you think a top-up went wrong (if you suspect that the money will be taken from your account, but no calling credit will be added to your SIM card), reach out to our helpdesk before making a second payment. This will avoid that a second top-up is registered on the same day.

    Combining payment methods: Your Viking Points can be combined with another payment method to top up your SIM card. 

  • How do I activate my SIM card?
    1. Visit
    2. Enter the last four digits of your Mobile Vikings SIM card number.
    3. That's it!
      - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
      - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.
    Make sure you're logged in with the right e-mail address.
    Did you enter the right digits and still got an error message? Call our helpdesk at 1976 or send us a message.
  • Do I really have unlimited text messages with a subscription?

    Yes, you can text as much as you want. But if we notice you sending an unusual amount of text messages, or if we suspect you might use your SIM card for automatic text messages, we'll get in touch with you.

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