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Going abroad?

Here’s what you need to know

When you go abroad, you’ll be able to use your national bundle within the EU, for calling, SMS and mobile surfing. No more extra roaming costs, and your usage will be deducted from your national bundle. Outside the EU, special rates will apply.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

  • When do I get my replacement SIM card?

    TL;DR
    within 1-3 business days, 5 tops.

    More info
    In 2018 we shipped new SIM cards to almost all Vikings. In the meantime, all Vikings have been transferred - no more replacement SIM cards needed! Of course, you can still order a new SIM card if yours has been stolen or lost. We send out our SIM cards with bpost, so delivery takes 1-3 (max 5) business days.

  • What is the PIN code for my voicemail and where can I find it?

    You chose the PIN code for your voicemail when you first configured your voicemail. Havent done so yet? Configure your voicemail and you'll be able to choose a PIN. You'll be asked for this PIN when:

    1. You consult your voicemail from a different number. You do this by calling your own number and pressing asterisk after you've heard your voicemail message.
    2. You consult your voicemail from abroad. You do this by calling your own number and pressing asterisk after you've heard your voicemail message.

      This call is free of charge in the EU. Outside of the EU, it will be charged at the rate of a normal call in that country.

    If you've forgotten your PIN code, enter ** when asked to enter your PIN. You'll receive a new one via text. 

    If the wrong PIN code is entered three times, your voicemail will automatically be blocked. To reactivate your voicemail send an email to info@mobilevikings.com stating your phone number. Our helpdesk will then make sure that your voicemail is reactivated as soon as possible.

  • Why didn't I receive the correct amount of Viking Points?

    Don't panic, please be patient until the Viking Points are added to your Wallet. In some cases, you may still receive the correct amount. Also, keep in mind that most of the time, the percentage of Viking Points is calculated based on the amount excluding VAT. 

    Did you receive the wrong amount of Viking Points? Be sure to send us your purchase/reservation via this link.

  • How many Viking Points do I  get?

    The percentage, or the amount of Viking Points is mentioned on our partner web page, and is calculated based on your purchase total excluding VAT, service costs, and shipping costs. You will not get any Viking Points if you buy a voucher or a gift card.

  • How do I know whether my purchase, booking or registration was registered correctly?

    As soon as our partner has completed your purchase, booking or registration (which happens within one working day), you’ll receive an email from us to confirm your Viking reward and you’ll see pending Viking Points in your Viking Wallet.

Contact us

Quickest response
Submit a request
or send a mail to info@mobilevikings.be
We will answer within 1 day.
FAQ